HTC Customer service

Meatball · 3 Mar 2010 at 18:08

I've had my first experience with HTC customer service and I could not rate it higher. My HTC Hero started to develop dust under the screen which I reported on Friday 26/02/2008 at 12:00. The phone was collected at 14:30 the same day. Tuesday 02/03/2010 I have a knock on the door and I'm handed back my phone with a new screen, result! Big thumbs up to HTC from me! :cool:

mohawk · 3 Mar 2010 at 18:31

Did you have to pay to get it sorted?

Snax · 3 Mar 2010 at 18:39

I rate their customer support too. The guys at the end of the phone really know the product and can help with lots of things.

Meatball · 3 Mar 2010 at 18:47

mohawk said:
Did you have to pay to get it sorted?

Nope, I didn't pay for anything. They sent me the postal label via email as soon as I was off the phone

.

reflux · 3 Mar 2010 at 18:49

This is good to hear. I always just assumed they'd be rubbish, I don't know why.

osc89er · 3 Mar 2010 at 20:11

reflux said:
This is good to hear. I always just assumed they'd be rubbish, I don't know why.

HTC are a Chinese (Taiwanese) maker of electronics, relatively small and unknown in the UK until a few years ago. I am Chinese and this kind of branding wouldn't inspire confidence in me.

Stellios · 4 Mar 2010 at 13:22

Yeah, ive never had to use it but ive not heard a bad report about HTCs customer support yet.

doggo · 4 Mar 2010 at 13:58

It's good to hear the customer service is top notch, I've just purchased a htc hd2 after uming and ering for ages before pushing the proceed to checkout button.

Epyon · 4 Mar 2010 at 14:47

reflux said:
This is good to hear. I always just assumed they'd be rubbish, I don't know why.

I know the same thing for a while, not had reason to use them though. This insights hope for my Desire.