Genius bar

Jimmy1983 · 8 Mar 2010 at 22:42

My iPhone has developed a 5mm crack from the middle of the dock connector heading upwards towards the back on my 3G. Finished my contract now, on the simplicity deal now.

Ive read that a number of people seem to have this problem, as its out of warently would I still be able to claim off the insurance? Which is with O2. Or would it be better to book an appointment at the genius bar? I spoke to O" and they said I would be without my iPhone for 2weeks

Or am I just worrying about nothing

Iam just thinking of the resale value really.

Feek · 8 Mar 2010 at 22:43

Don't even think about claiming from insurance or having O2 deal with it. It's a known fault, make an appointment at the Genius bar and the chances are that they'll swap it on the spot.

Jimmy1983 · 8 Mar 2010 at 22:50

Thanks Feek, you think that even tho its way past the 12month warranty they will still replace it?

Feek · 8 Mar 2010 at 22:52

Yes I do - I've not heard of anyone who's been rejected for that problem.

Jimmy1983 · 8 Mar 2010 at 22:58

Ok thanks, any idea why they replace it tho? If you had the same problem with say a Nokia or Samsung I doubt they would replace it free of charge.

Seems a good gesture on behalf of Apple.

cottoneye · 8 Mar 2010 at 23:45

Apple will replace the iPhone where there is a crack near the dock connector as in the store managers own words "an emerging issue". Have had two replaced at the Arndale store no problems, my 3G was out of warranty.

Rimsy · 9 Mar 2010 at 00:41

Genius Bar???? :confused:

mr.sly · 9 Mar 2010 at 00:59

When you have questions or need hands-on technical support for your Mac, iPod, Apple TV or iPhone, you can get friendly, expert advice at the Genius Bar in any Apple Retail Store.

http://www.apple.com/uk/retail/geniusbar/

Spyhop · 9 Mar 2010 at 01:26

Are they always replaced like-for-like, i.e. do they have a old 3G 16GBs on hand?

iMacMart · 9 Mar 2010 at 08:15

wush said:
Are they always replaced like-for-like, i.e. do they have a old 3G 16GBs on hand?

Had my 3G's exchange twice they have reconditioned units in brown padded packets, new back, front, battery full tested like new...

Jimmy1983 · 9 Mar 2010 at 09:42

Mine is the 3G 16GB model. Would love a 3GS replacement with the old bootroom. But on the other hand a refurb 3G would suit me better as I like to jb mine.

Burned_Alive · 9 Mar 2010 at 10:51

I dare say Apple know this would be considered an inherent fault, so are replacing handsets with no quibble, but at the same time not drawing attention to the issue.

Irish_Tom · 9 Mar 2010 at 14:40

Just been in for the same reason, they didn't have any problems replacing it.

However, I haven't done a backup for a while so I'm going back in tomorrow.

I've just thought though, maybe it's worth waiting until the 4G comes out and then sell on the shiny new 3G. Maybe the value will drop a bit when the 4G is released.

OzyOly · 9 Mar 2010 at 14:48

Feek said:
Don't even think about claiming from insurance or having O2 deal with it. It's a known fault, make an appointment at the Genius bar and the chances are that they'll swap it on the spot.

Really? It's happened to mine too. Really annoying.

Rimsy · 9 Mar 2010 at 18:44

mr.sly said:
http://www.apple.com/uk/retail/geniusbar/

So apple do have a sense of humour then. Assume the naming choice is intended to sound tongue in cheek!

Clown · 9 Mar 2010 at 18:59

What are you doing here?

Rimsy · 9 Mar 2010 at 20:09

Clown said:
What are you doing here?

Oh I'm sorry.. does my lack of Apple worshiping make you feel threatened?
This is a discussion forum, not a "must only show your opinion if its the same as everyone else" forum.

Feek · 9 Mar 2010 at 20:15

Keep it polite folks.

Clown · 9 Mar 2010 at 20:26

I think you'll find that I'm by no means an Apple worshiper. I hardly post here because I have nothing useful to contribute in this part of town. It only looks like you're here to be sarcy.

Funny how it's your post that seems most defensive here.