BA's cabin crew are professional, caring towards their customers and proud to work for the national airline.
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BA want a new fleet of cheaper staff. If existing staff want promotion, they will have to join the new fleet which earns only a flat rate of £2.60 per hour flying pay, with no meal allowances, overtime or long-range payments paid. This will lead to a higher turnover of staff and less experience on board. New crew will operate the long-range trips, which will cost existing crew their jobs.
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Currently, basic pay is £12,000. It dropped from £17,000 in 1997 when BA introduced new pay scales for new crew. To this basic sum can be added allowances for food whilst away overseas, overtime and extra payments for working 6.5 hours. The level of allowance varies from £60 for a 3-day trip to India, to £800 for a 4-day trip to Japan - the difference being the cost of eating there and the longer-duty day.
The average total pay for BA main crew including allowances is similar to Virgin, about £22,000 (£12,000 to £14,000 basic plus £6,000 to £8,000 in allowances). Very few staff at the top reach £50,000 peak quoted by BA to the press. Virgin has a high turnover of staff which keeps its staff costs low and it has been operating for only 20 years, whereas BA is 60 years old. Senior staff in BA will have served twice the length of Virgin's most senior staff, which explains why BA staff are more expensive on average.
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BA is now run by accountants. It has been cutting back on the costs of food and amenities onboard. So a first-class passenger who has paid £3,000 for their seat is refused a steak because only six are loaded for 14 customers. Sometimes, a first-class customer may only get their third-choice main meal. They advertise fine wines in first-class, but sometimes there is only one bottle of claret provided for 14 passengers. Many times there are shortages of amenities such as wash bags, plates, cutlery and duvets which is just not good enough for the money the customer pays. Crew report these shortages but nothing is done to resolve the issue.
BA has the highest number of back-office staff per aircraft of any UK airline, according to Civil Aviation Authority figures. This is where cuts can be made.
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[BA chief executive] Willie Walsh and the board can only see pound signs before them, not the people behind the money who pay the fare. (
BBC online)