New Build. Problems... No BBC2 for me this weekend. What's Corsairs support like?

Sinclair

Sinclair

Sinclair

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Joined
27 Feb 2009
Posts
79
I recently ordered the following build despite learning that as of the end of March I will be out of work.

*OVERCLOCKED* Intel Core i7 930 2.80GHz @ 4.00GHz / Gigabyte GA-X58A-UD3R Motherboard / Corsair XMS3 6GB (3x2GB) DDR3 PC3-12800C9 (1600MHz) Tri-Channel DDR3 Bundle
Corsair H50-1 High-Performance CPU Watercooler
Corsair Obsidian 800D Full Tower Case with Additional Solid Side Panel
Corsair HX 1000W ATX Modular SLI Compliant Power Supply
Microsoft Windows 7 Home Premium 64-Bit - OEM
Samsung SpinPoint F3 1TB SATA-II 32MB Cache
Logitech G11 Gaming Keyboard
Sony Optiarc AD-7241S 24x DVDąRW SATA Lightscribe Optical Drive

This after just returning from an 8 month overseas assignment. I shouldn't be spending this money, I'm going to be unemployed and I've used all my savings and more on home improvements carried out whilst I was away.

For a long time I had my heart set on a new PC upon my return and decided I would not let current circumstances stop me. Besides, what could be better to cheer me up than to arrive back and have a new PC waiting for me? :)

Well that was the idea, but my luck isn't too good at the moment.

When the case arrived it was the windowed version rather than the solid panel I asked for.

I sent a webnote. The reply informed me the side panel was out of stock, so just the windowed one was sent to avoid delay to my order. I checked the website. Panel was back in stock that day. A quick call and they were good as gold. A solid side panel was couried to me on next day delivery.

I got to work building the PC, trying like mad to gain stability with the i7 930 Overclocked Bundle. At the same time Windows 7 twice reports the Samsung HDD may be faulty.

By Friday and after 4 calls to Support temps were still too high (87-89C). It was agreed everything had been tried and perhaps the H50 Cooler is faulty. I'm sure Overclockers check the bundles before sending them out, but not with the supplied cooler as my one was brand new still boxed. RMA number was emailed to me just as BBC2 drops onto my doormat. I look at my Mesh 2400 Anthlon PC and realise quickly I won’t be playing that this weekend. :( ..... Nevermind Baldur's Gate Compilation came the other day.. No eye candy, but that would have to do.

Anyway, the side panel had arrived on Thursday packaged well, but when I opened it I noticed there was a problem with the black powdered coating on one corner. The paint had flaked off. When I ran my finger across it some more came off.....

egokxu.jpg


To make things worse, neither the window panel nor the solid panel will click in correctly at the top of the case once the bottom has been slotted in.

When the top right hand side clicks into place, the left hand side comes ajar.

xeo6jo.jpg


Pressing in the left hand side only results in the opposite problem – the right hand side popping out. It’s seems there is a manufacturing fault of some kind, possibly with the top rail in the case, with the notches on.

dzwk7r.jpg


The same problem was raised on the Corsair forum:
http://forum.corsair.com/forums/showthread.php?p=441486

I called support on Friday morning and followed up with a webnote as requested yesterday lunch time, including all the above info and additional pics.

I was hoping Overclockers would send me a replacement and arrange a collection ASAP. However to my disappointment, just before the store closed the reply came advising me to take it up directly with Corsair.

It was last thing on Friday so I just send a webnote to Corsair, which I guess they won’t be looking at until Monday.

Anyone know what their support is like? Here's hoping they have the same reputation as NEC or Logitech.

Has anyone had any similar problems? If so, how did it get resolved? It's a bit of a bummer to spend over £200 on a case and this happens.

Right, I'm off on the 20 minute trek to the Post Office to return the motherboard bundle.
 
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Sinclair said:
I was hoping Overclockers would send me a replacement and arrange a collection ASAP. However to my disappointment, just before the store closed the reply came advising me to take it up directly with Corsair.

It was last thing on Friday so I just send a webnote to Corsair, which I guess they won’t be looking at until Monday.
Click to expand...

If you have been sent faulty stuff, I dont understand why you are talking to an oem?
Just send it back to OCUK and ask for them to send another one out after getting it back.

If you want to watch BBC2, can you not build you PC in your old case in the mean time? Just dont bother with cable management etc, and it wont take that long.
 
JTrickle said:
If you have been sent faulty stuff, I dont understand why you are talking to an oem?
Just send it back to OCUK and ask for them to send another one out after getting it back.

If you want to watch BBC2, can you not build you PC in your old case in the mean time? Just dont bother with cable management etc, and it wont take that long.
Click to expand...

BBC2 - Battlefield: Bad Company 2

I'm keeping the old PC. Besides, like I already said, the overclocked bundle was also faulty so I have nothing to build. I have RMA for that.

I will give overclockers a call now.
 
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Sorry to hear of your troubles , This is the last thing anyone wants on a new build.

Get that RMA'ed right away mate. The quicker you send it back the sooner you can put this horrible experience behind you can concentrate on your build.

Best of luck

McT
 
Get your damaged Corsair logged with their RMA system. Its very good and fast turnaround. I RMA'd some faulty Dominator RAM and they sent out a brand new set and got it all sorted within a week. I logged the RMA on a Monday and used recorded signed delivery. Problem for you is its gonna cost you a bit to send as you'll most likely have to send it to Corsair Center in Netherlands.
 
I called OCUK Support and the guy checked the webnote report I had sent yesterday and gave me an RMA number so they could have a look at it. I had explained I don't drive and the Corsair case weighs a ton, so carrying it to the Post Office wasn't an option. Without much hesitation he informed me he will arrange a collection on Monday and that I could also include the RMA'ed Overclocked Bundle on the same courier consignment.

I have to say OCUK support is rather good, especially when you put in a call. Though I would prefer not to have to use it!

Fingers crossed I will be ready to build again by middle to end of this coming week.

Just hope the Samsung HD doesn't let me down...
 
sh!t happens :(

doesnt help but the amount of stuff being mass produced these days its got to be expected I guess, even premium stuff is produced on a mahoosive scale

hope you get it sorted, will be kick ass when up and running :)
 
**** UPDATE****

Waited in all day Monday for the courier to collect the RMA’ed Case and Overclocked Bundle. He finally arrives at 5.15pm.

I check my OCUK Account Area on Tuesday to see a replacement case/panel has been sent out to me. Fantastic, quick turnaround for sure!

The bundle is shown as undergoing testing. I post a message in the support forum requesting in the event the Corsair H50 cooler was to be found faulty, I would like to replace it with another cooler. A reply came back confirming in that instance I can have a refund and order the replacement.

I ask to be contacted if that was the case in order to ensure the replacement will be included with the returned consignment. I also leave a webnote requesting the same, providing contact details. In fact I also left a note in the box!

It’s Wednesday and just before 5pm the courier turns up with the case. Thankfully, I didn’t have to waste time waiting in all day again, because the DPD tracking facility gives you an estimate within an hour window of when the delivery should be made. That’s very handy.

I check my OCUK Account Area and see that the Overclocked bundle has been repaired and sent back to me. It also states the H50 was faulty and will be refunded! Huh, hold on... I haven’t been called regarding the replacement...

I check my email and the Technicians test report states: (SYSTEM REPAIR: Blue Screen, Incorrect Configuration - OcUK, settings issue).

Hmmmmm. So what is it? Faulty Cooler or Incorrect configuration? By now it’s almost half five. I quickly call the shop, but it’s too late.

Thursday morning (today) I call System Support to try and find out if they have indeed returned my bundle without a cooler. It’s confirmed, the H50 cooler was faulty and they just returned only the Mobo, RAM and CPU. I ask why I haven’t been contacted as requested and explain that now I have to place another order, wait another day and stump up courier charges. He apologised and suggested I explain the situation to sales.

Before that I read the Technicians report to him. I’m confused.. :confused: What is it? Incorrect Configuration or faulty cooler? He puts me on hold and goes to check. Apparently the cooler was faulty, but also the CPU was found to be a poor overclocker so they replaced it...

Anyway, I speak to sales and as usual with every single staff member I’ve spoken to on the phone he is polite and reasonable. No arguing. I’m offered free delivery, I order the Prolimatech Megahalems, a couple of fans, then as an afterthought a fan cable splitter and a Samsung HDD (The original one is sure to be faulty). I wasn’t taking any chances! :)

As I’m typing this the bundle has just been delivered. It’s so frustrating that I will have to wait until late to mid afternoon tomorrow for the cooler, but fingers crossed everything is in order and there won't be anymore problems!

Corsair never did respond to my webnote....

*** EDIT ***
Received a reply late last night fromn Corsair Technical support.
The side panel can be a tight fit and you have to press evenly to lock it in place, from the picture its not clear if its just a snug fit or of there is any damage to the case or panel. Please press the button when you press the panel in place and it should lock in properly. I would send an email request for a new panel to [email protected] and please include your name address and phone number and one will be sent to you.
Click to expand...

Of course after trying 2 panels I know it's the case that's faulty. Thankfully OCUK have already sent me a replacement. :)
 
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