So, 2 weeks ago I took my iPhone 3G S in to be repaired. It had a fault with the silent/loud switch. The switch was loose and it would essentially only stay on loud regardless of switch position but the phone would switch to silent infrequently and at a random. This is, of course, extremely annoying if you spend most of your time in libraries revising. Anyway, I gave it in and thought great, I'll just have to wait two weeks and I will have my iPhone back working again.
Fast forward two and a half weeks: I have heard nothing back from Apple or O2 about the state of my iPhone, which I thought was strange given that they said they would have it back in two weeks. I go into the shop to enquire and they spend 10 minutes going through their files to come back to me and say it is still at the apple repair shop and there is a quotation for fixing water damaqe.
I say 'there must be some mistake, I wanted the catch repaired. I wasn't experiencing any issues due to water damage.'
'No mistake. You can look at the report right here.' He shows me a picture (dated 1.5 weeks ago) of my iPhone and a little red circle in the power connector slot below the connector. 'This tells the technician that there is water damage.'
'But I have never dropped my phone in water'
'Well, if you use it on a rainy day -'
'You're telling me I can't use my phone when it's raining..... I don't think that measuring water on an external part of the device is representative of whether there is water damage within it. All I want fixed is the switch, I am not experiencing any issues from 'water damage' so I am happy with that'
'Yes sir, but Apple only fix in warranty problems after all out-of-warranty ones have been fixed'
'You are ******* kidding me'
'Look, it will cost £460 for you to buy a new iPhone but you can pay £139 and we will give you a new iPhone'
'Don't act like you are giving me a good deal. I would rather.....'
The rest of the conversation gets a little rude. And yes, I know, being rude never helped anyone but I was just so annoyed about being taken for a ride.
The point is it is such a racket. I would wager that almost every iPhone has this little red mark on it since everyone uses their phone in the rain and perhaps has it in the bathroom while they have a shower or... has it in the kitchen when they are boiling water...
I wasn't the only one there surprised about being told their phone had water damage. I heard the guy talking to someone on the phone right before me who, from side of the conversation I could hear, seemed pretty ****ed off.
The point is apple will never have to repair anything under warranty because someone comes in with something that would be covered under warranty, they declare it has water damage and ask for £140.
I can't understand why they couldn't design, oh I don't know, a piece of rubber that would go in the power connector slot when you aren't using it to prevent this. Oh wait, I can, they are a deeply immoral company.
Fast forward two and a half weeks: I have heard nothing back from Apple or O2 about the state of my iPhone, which I thought was strange given that they said they would have it back in two weeks. I go into the shop to enquire and they spend 10 minutes going through their files to come back to me and say it is still at the apple repair shop and there is a quotation for fixing water damaqe.
I say 'there must be some mistake, I wanted the catch repaired. I wasn't experiencing any issues due to water damage.'
'No mistake. You can look at the report right here.' He shows me a picture (dated 1.5 weeks ago) of my iPhone and a little red circle in the power connector slot below the connector. 'This tells the technician that there is water damage.'
'But I have never dropped my phone in water'
'Well, if you use it on a rainy day -'
'You're telling me I can't use my phone when it's raining..... I don't think that measuring water on an external part of the device is representative of whether there is water damage within it. All I want fixed is the switch, I am not experiencing any issues from 'water damage' so I am happy with that'
'Yes sir, but Apple only fix in warranty problems after all out-of-warranty ones have been fixed'
'You are ******* kidding me'
'Look, it will cost £460 for you to buy a new iPhone but you can pay £139 and we will give you a new iPhone'
'Don't act like you are giving me a good deal. I would rather.....'
The rest of the conversation gets a little rude. And yes, I know, being rude never helped anyone but I was just so annoyed about being taken for a ride.
The point is it is such a racket. I would wager that almost every iPhone has this little red mark on it since everyone uses their phone in the rain and perhaps has it in the bathroom while they have a shower or... has it in the kitchen when they are boiling water...
I wasn't the only one there surprised about being told their phone had water damage. I heard the guy talking to someone on the phone right before me who, from side of the conversation I could hear, seemed pretty ****ed off.
The point is apple will never have to repair anything under warranty because someone comes in with something that would be covered under warranty, they declare it has water damage and ask for £140.
I can't understand why they couldn't design, oh I don't know, a piece of rubber that would go in the power connector slot when you aren't using it to prevent this. Oh wait, I can, they are a deeply immoral company.
