OCUK Awesome Customer Service

Starky · 9 Apr 2010 at 17:21

Hey just want to say how awesome my RMA experience was with OCUK! My braided PSU blew up the other day and I took it to the post office and posted it at around 2pm on a Thursday afternoon and OCUK had already dispatched a replacement by the Friday afternoon!!! Amazing!! Got my new PSU now and everything is working great again

<3

PapaLazaru · 9 Apr 2010 at 17:27

Aye, service has always been good, not that I have had to RMA anything yet. Ordered a new sound card yesterday afternoon and it was sent first class (free) with me thinking I may get it tomorrow if I am lucky. It was at home when I got in from work a few minutes ago.

alex24 · 9 Apr 2010 at 17:29

I had to RMA a PSU last year and had a similar experience. Pleasing.

PhillyDee · 9 Apr 2010 at 17:42

If there is no shop talk, will this be deleted . . . .

/troll.

.

I have only had good experiences with them too!

Philtor · 9 Apr 2010 at 18:22

OcUK are a great company but they need to sort out their prices for delivery to Northern Ireland. Time and time again I can't use them (when I want to) due to excessive P&P.

Vision · 9 Apr 2010 at 18:40

Good job OCUK

smilertoo · 9 Apr 2010 at 18:45

You're lucky, my RMA experience was a costly nightmare and i ended up having to buy a new product.

Shakeel · 9 Apr 2010 at 20:47

smilertoo said:
You're lucky, my RMA experience was a costly nightmare and i ended up having to buy a new product.

ouch

jorzeh · 9 Apr 2010 at 20:51

I refuse to buy from any otherplace shame i only have a motorcycle or i would drive to the store to buy items

.. that and i'm pretty far away lolz

welshdragon · 9 Apr 2010 at 20:52

Yes good job, bought compionents for a second build this week and the chap I spoke to on the phone today couldn't have been more helpful!

Dano · 10 Apr 2010 at 00:12

smilertoo said:
You're lucky, my RMA experience was a costly nightmare and i ended up having to buy a new product.

I'm not alone then

spikey57 · 10 Apr 2010 at 00:45

I had 3 faulty drives of the same model sent to me. It was a positive experience as it was during the Christmas period. They agreed to send me a model by a different manufacturer which was delivered to me on Chrismas eve. Great service.

I am currently waiting for my PSU either replacement or the repaired one to be returned to me. Unfortunately due to it being outside the 28 days, and thus has been sent to manufacturer.

Which to my dismay I was told that could be another 28 days for them to return it to OcUK.

Have spoken with the manufacturer who require the serial number of the PSU to find it...as it sounds to me as if they haven't even received it, and the RMA that I have is useless as it only relates to OcUK. But having the box and not the power supply I can't give it to them, but I have sent them an email with what I think may be it. Just waiting for a reply.

I spoke with Overclockers who said that if it goes beyond the 28 days and it hasn't been returned, then either a refund or a replacement will be arranged. Can't argue with that but still doesn't help me as I've been without my PC for almost a month now.

Hopefully this gets resolved sooner rather than later, but I'm having my doubts.