My word, I have dealt with some annoying viruses/malware before but this one is a bugger!
Friend just rang after his XP laptop got infected with "XP Antimalware" virus. He can't open any exe file and a constant pop up always appears in Windows claiming he needs to download specific software to stop it. He recently had Nortons but it expired so I suggested MS Security Essentials. I have just found out after installing it, he noticed some times the "flag" icon in the system tray was not green (real time protection didn't automatically turn on) - not sure if this is relevant.
Anyway here is what happened; he was using IE and noticed a fake pop up stating a security scan was in process to find possible malware etc. It closed IE almost instantly and carried on scanning resulting in several "things" been found. He tried to close it but it wouldn't allow him to. Since then it is constantly in the system tray. Since the "scan" he can't open any exe files.
I told him to try safe mode. Got in fine and tried running a scan with MSE but real time protection wouldn't turn on and it wouldn't let him initiate a scan. So tried installing another AV, Avast, the exe would run and it installed but the program would not run - nothing happens. I looked it up and everything seems to be pointing at Malwarebytes' but like Avast, it would install but not run.
Anyone have any idea what to do? It won't allow him to run an exe and MSE isn't working - really stumped

EDIT - Firefox seems to work in safe mode
Friend just rang after his XP laptop got infected with "XP Antimalware" virus. He can't open any exe file and a constant pop up always appears in Windows claiming he needs to download specific software to stop it. He recently had Nortons but it expired so I suggested MS Security Essentials. I have just found out after installing it, he noticed some times the "flag" icon in the system tray was not green (real time protection didn't automatically turn on) - not sure if this is relevant.
Anyway here is what happened; he was using IE and noticed a fake pop up stating a security scan was in process to find possible malware etc. It closed IE almost instantly and carried on scanning resulting in several "things" been found. He tried to close it but it wouldn't allow him to. Since then it is constantly in the system tray. Since the "scan" he can't open any exe files.
I told him to try safe mode. Got in fine and tried running a scan with MSE but real time protection wouldn't turn on and it wouldn't let him initiate a scan. So tried installing another AV, Avast, the exe would run and it installed but the program would not run - nothing happens. I looked it up and everything seems to be pointing at Malwarebytes' but like Avast, it would install but not run.
Anyone have any idea what to do? It won't allow him to run an exe and MSE isn't working - really stumped


EDIT - Firefox seems to work in safe mode
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