ASUS RMA for Rampage x58

Ultimately, you must remember that you're not purchasing "from" ASUS, you're actually purchasing from well, wherever you buy the product from. It's the retailers responsibility to provide a level of customer service that is satisfactory and in your case, I'm sad to hear what has happened.

As I've mentioned previously, I'm not part of the ASUS technical support function, but I'll do my best to help out.

I thoroughly encourage people to purchase via official ASUS dealers, such as Overclockers UK to avoid these sorts of problems. In the case that your retailer is an official dealer, then I'm worried as to what is taking so long - Please can you send me details of:

Product
Place of Purchase
Date of Purchase
Date of Return & Reason

Via TRUST, and I'll take a look into it for you.
 
For your reference, from the Trading Standards website:

(The Sale of Goods Act makes reference to ‘the seller’, this is the shop, the retailer, or the individual you bought it from, and is who you made the contract with. It is not the manufacturer, and don’t let the shop tell you otherwise! If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty. Even after this 6 month period, if the item breaks down prematurely , you should always go back to the shop or retailer in the first instance.

Your statutory rights under the Sale of Goods Act take precedence over and above any warranty or guarantee you may have with either the retailer or manufacturer. It is misleading for a shop to tell you they can do nothing simply because their warranty or guarantee has run out, because you will still have your statutory rights. See our section on guarantees and extended warranties for more info.)
 
I have nothing but praise for OCUK and Asus' handling of the RMA of my Xonar DX soundcard. Sent it beck to OCUK on Tuesday, they got it on Wednesday, I received a new card back on Thursday - no complaints here.
 
MameFX - E-mail received, my colleague who is responsible for your retailer is in the office tomorrow so I will discuss with him in person.

I'll update you via e-mail ASAP. :)
 
-VK- said:
MameFX - E-mail received, my colleague who is responsible for your retailer is in the office tomorrow so I will discuss with him in person.

I'll update you via e-mail ASAP. :)
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THANKYOU,i appreciate your help and you will be rewarded in one way or another.
 
MameFX said:
THANKYOU,i appreciate your help and you will be rewarded in one way or another.
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Ive got to say a thank you to VK aswell but to be honest you shouldn't be needed but im still glad your here :)

Sadly i have had to RMA 2 ASUS boards since my Rampage, 1 was DOA and one didn't like unlocking extra cores on a X2 550 and destroyed itself and the chip, after having bought ASUS boards exclusively for the last 3-4 years as i really like the bios (i suppose its what you are used to!!) i have gone over to Gigabyte for my customer builds, so i haven't tried high end yet (so no overclocking) so far i have been impressed.
 
Thanks chaps - I'm not here because "I'm needed" in any official capacity really, I just like to hear what you guys (The people actually buying and using the products) really think and becoming part of the community here - Really it's just a convenience that I work for ASUS. :)

Glad you're liking the "other" boards Sayso, maybe we'll be able to lure you back to the light side soon :P
 
YES THANKYOU again Vk,because of your input into my problem that is in this thread i am now recieving a Rampage II Extreme motherboard hopefully tomorrow,it has been shipped according to my email,if it wasnt for Vk i could have been waiting for quite a while,Vk is the greatest,with support like this who would not want to buy asus products,i certainly will continue too if i get great support like this;)
 
MameFX - Let me know how you get on. As I mentioned in my mail, happy to help out where I can. :)

Sayso - Good to hear it, now just to lure you back with promises of cookies? :P
 
just for the record:
with foxconn, it was about 5-6 weeks from board breaking to replacement arriving. It wasnt their RMA process, its was just their tech support and subsequent communications that were utterly appalling. It was a bad bios flash that completely bricked it.

-took one week to try and save it myself and get rejected from retailers RMA (didnt accept it on the basis of it was a flash that killed it)
-took two weeks and three tickets to squeeze the rma contact details off tech support
-took about a week and a half (and a 15 quid phone call to the netherlands) for the RMA form to turn up in my inbox.
sent my board off, and the new one was back in 8 days.
 
VK the lure of a nice shiny Maximus 3 Gene would be greatly accepted, i haven't had a play with I5 :)
 
Recieved my board today,thanks to Vk,its a repaired board,i hope all works out well,now i just gotta get my ram.
 
I sold a maximus formula on another forum which the buyer has the famous cpu init problem and the motherboard still has 1 year warranty left, so if it needs a rma does he have to send it back to me to send to ocuk?
 
In your case Lt Goody, it would be at OCUK's discretion and not something I could advise on I'm afraid.

MameFX -Glad we got it sorted. :)
 
-VK- said:
In your case Lt Goody, it would be at OCUK's discretion and not something I could advise on I'm afraid.

MameFX -Glad we got it sorted. :)
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I just took my board out of the box that it came in as i have just recieved my new cpu I7 930...the rampage 2 board that i recieved was a repaired board which im not entirely happy with beings as the board that i sent back was brand new when i purchased it....anyhow i just noticed that the heatsink is not sitting flush as it should be,its a raised a few mm..here is a couple of pictures

DSC00248.jpg


DSC00249.jpg

As you can see here the heatsink is slightly raised and is not flush with the board.....once again the rma process begins for me having already waited 3 weeks for my board to return thanks to V.k for his help,im not happy with this service and im not sending my board off again spending my money on a problem that should not even exist...V.K can you contact the seller and get them to pick this faulty board up and send me a FULLY working board as this is now getting ridiculous,if resellers are going to send repaired boards out to customers then they should at least check that they are REPAIRED! NOT HAPPY WHATSOEVER:mad:
 
dmxdex2020 said:
Your RMA over that thats abit silly mate.
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How is it a bit silly...if the heatsink is not flush with the board and the board heats up through useage,the heat builds up and then i may get bsods because of it......the board has bad build quality....simple as that!

I do not know wether this will affect the performance of the board,im not prepared to take the risk,when i look at the heatsink i can see that whatever was sticking it down has dried up.
The board has bad build quality for a premium board that cost me £329 at the time of buying it.

I have a 3 year warranty which i intend to use if im not happy with the motherboard.

If your saying its silly and you had this board with the same problem,would you just leave it would you and use it as it is?What about when i come to sell the board on to somebody else and they notice this?I do not think they would want it,i know i wouldnt if i was selling it
 
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Just found out from another forum that running my board like this will make the mosfets very very hot and it needs to be sent back,silly you say...LOL...i dont think so.

I got my advice from xtremesystems....very educational forum;)
 
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