Ikea Job Assessment - Anyone had one?

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My girlfriend has an assessment for what I believe is a Customer Service role at Ikea soon, and I was wondering if anyone here has had one and can shed some light on what it will involve?

On the email she received, it says there will be some group exercises, numeracy and literacy tests and an interview. Any more information would be greatly appreciated! :)

Cheers!
 
Group exercises usually mean roleplaying scenarios as both customer and employee (for example, one will play the angry customer demanding a refund, the employee needs to "defuse" the situation).

Numeracy\literacy is self-explanatory. The interview is usually the final stage so it may well be more focused.
 
sr4470 said:
Group exercises
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They can also ask you and the other applicants to read some material and then discuss together (in the form of a formal meeting) how you should deal with a specific task. In this case they will be assessing your ability to interact with the group, your ability to lead and communicate and your attitude towards other people.

Its important to make sure you get your points out. Don't be quiet, but at the same time don't shout over other people. And if you think something is a good or bad idea make sure you can justify it.
The important thing though isn't to think of a genius idea, its to show that you can work well with people.

Regarding the numeracy test it will be completing something like 21 multiple choice maths questions in 15 minutes or something.
The literacy test will probably be reading passages provided and saying whether a statement is a) True b)False or C)Not enough information.
These ones can be quite tricky as you have to only use the information that is present in the passage; and so it is very easy to accidentally answer a question using your own knowledge and then getting it wrong.

Interviews for graduate roles (if its not a graduate role this may not be applicable) generally go down the "competency-based" route. ie "Name a time when you did blah blah". They may also ask you things on your application form or cv.
 
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They give you a self assembly pack and you have 1 hour to assemble the item.
Marks are added for creative assembly of wrong parts but points are deducted for constant swearing.
 
I used to work at Ikea. All they basically do is give you a name of an item and you got to find it in the catalouge and they also ask you questions about items and you got to try and sell it to them. No biggy.
 
I currently work at IKEA and the interview involves the usual talking to the person next to you, finding out as much as possible and feeding it back to the group. Then an activity where if you were sent to a desert island which two items would you take with you and why, you then again feed this back to the group.

Then the final bit is a hand written assessment which involves numeracy and literacy skills and a few customer service questions where you write down how you would handle certain situations.

I am not sure if this changes from store to store but this has been the interview procedure for years at my IKEA.
 
ikea.jpg


TBH. :D
 
I attended a group assessment with Ikea the other day but before I did I searched online for any hints and tips that may help me on the day, unfortunately there were none that went in to details so hopefully this might help people searching around 2013 :D

My appointment was for 1pm although our group wasn't taken until around 1:30pm and we were not really given an explanation why apart from a throw away comment about the last group assessment over-running slightly...anyway, we were given a stick on name tag and then our picture taken individually. We were all taken to a room where the assessment would take place, spacious enough for 13 of us until we were told there would be 13 managers joining us and taking notes on our participation.

The 13 managers then introduced themselves individually then we in the group had to do the same individually, but adding what we would do if we had access to a time machine (go back or forward and why).

The first task was to go in groups of 4 or 5, pick a random item from a set selection in a shopping trolley and decide what this item was and what else it could be used for in order to maximize sales. After beginning to do this in out group we were then told to stop because the 13 managers were not automatically sitting next to the people they were supposed to be watching, so we had to re arrange our group after already starting the task, and the managers thought the room was too small and decanted some candidates to another room alltogether. At the end of this we had to stand at the front of the class in our groups and tell our findings to all in the room but individually have our own point to put across.

We then had a task to go in groups of 2 or 3 on to the shop floor to a set display section. We had to judge what age group the display was aimed at and whether we thought it was actually suited to that group or not and what we would change. We then had to stand up as before and tell our findings as a group but again each having an individual point.

We were told we would be called later that day if we were successful or we would receive an email if unsuccessful, and we could request feedback on why. Adding to this, I had to complete a telephone interview firstly and if successful in the next stage, come for a one to one interview, no idea what happens after that because I wasn't successful at the group assessment.

I hope people find this helpful if they have an interview with the company. I know some people are less than confident in these circumstances as I am. I personally found the whole experience un neccessary and too much but I suppose Ikea as a company like to choose employees their way, so who am I to judge?

Good luck :)
 
I would like to take this opportunity to say that Ikea girls in those uniforms make my sausage twitch.
 
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