Anyone dealt with motorpoint?

marktime

marktime

marktime

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After a newish Fiesta and got tempted by the prices motorpoint are offering. Phoned them a couple of days ago and put a £300 deposit on a car they are transporting over to Derby for me to have a look at. Salesman said I wasn't committed to buying if I didn't like it but could transfer the deposit to another vehicle. He did say, however, that I wouldn't get the deposit refunded if I didn't buy anything in the end. Is this right? Thought I had something like a 7 day period in which I could cancel and get a full refund.

Anyone dealt with them in the recent past? Been reading some really bad stuff about the company, their attitude towards customers once they've got your money, etc. Plus slightly concerned by stories of imported cars with no service history, which presumably would invalidate the remaining manufacturer's warranty and limit its resale value.

Starting to get a bit nervous about this and really need to make a decision quickly whether to walk away before I might lose money or, worse, end up with a lemon.

Any advice based on experience people?
 
You put a £300 deposit on a car you've never seen and dont even know if you want.

I think they are the same company as webuyancar.com so presumably, thats where the car would have come from.

Seeing as you've already put a deposit on it, I guess you'd be best to take a look at it!
 
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You put £300 deposit down on a car you haven't seen? :eek:

*Edit*
Reading their T&Cs, if it was an internet / phone deposit and you decide not to buy you should receive all of the money back. It's only if you agree to purchase and then cancel that they will charge restocking fees etc.

Still doesn't look good to be honest. Also I cant find any figures relating to their APR which also concerns me.
 
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Putting a deposit on it means you wont have any room to negotiate the price.

I hope you're not buying it with their finance. We've heard this story before. :(
 
When we were looking for a new car a couple of years ago most of Motorpoints cars were imports which only have 2 years warranty although due to the current exchange rate this may have changed.

I walked round the cars they had in stock and they were in good condition most of the newer cars had less that 10k on the clock anyway so most won't have needed the first service. I know a couple of people who have bought cars from them and they were happy with the service but as already said if you are buying on finance get a bank loan instead.
 
Bug One said:
Putting a deposit on it means you wont have any room to negotiate the price.

I hope you're not buying it with their finance. We've heard this story before. :(
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Motorpoint aren't carcraft.

I believe they are just big sellers of "imported" cars (cars that have been sold by a dealer and PDId by one outside of the UK)

They also will most likely sell used cars off rental fleets.

Neither are bad, just make sure you know what you're buying.
 
Panzerbjorn said:
You put £300 deposit down on a car you haven't seen? :eek:
Click to expand...

I know it sounds like a gamble but I was assured it was in excellent condition and that I wasn't committed to buying until I tried it. Seemed like a fairly risk-free punt at the time.

Bug One said:
I hope you're not buying it with their finance. We've heard this story before. :(
Click to expand...

Would be looking to stump the money up front as I'm well aware their finance deal would be astronomical.

Just had a word with one of their online salesteam. Seems the warranty differs depending on if its an import - only 2 years as opposed to 3. Also seemed a bit hit and miss whether individual cars came with a service history, certainly doesn't sound like its standard.

Was told that once I'd committed to viewing and test driving a vehicle I could transfer the deposit but couldn't just cancel on a whim because I'd changed my mind.

Might walk away from it now rather than go through the agro of trying to get the deposit back at a later date.
 
What car are you trying to buy? Most of these sorts of places sell Mondeos, Vectras, Focii etc... and these types of cars are hardly rare so finding another similiar one shouldn't be an issue from a proper dealer?

EDIT: Would have thought there are plenty of well maintained FFSH Fiesta's about.
 
A friend of mine bought a brand new Megane from them a couple of years ago.
He did get a very good price for it (around £10k when the new price was £16k). However, his comments afterwards were that "he'd rather burn in hell than ever deal with them again".
As I understand it, everything had been agreed over the phone prior to him going to see them and collect the car. On the day in question he drove 100 miles to collect the vehicle, only for them to attempt to add £400 onto the previously agreed price for some or other "technicality". As it happens, he refused to pay the extra and after buggering around for 4 hours (you know the usual "I'll go check with my manager BS"), eventually gave in and went with the price originally agreed.
If I were going to deal with them, I'd want it in writing prior to any financial dealings.
 
We bought a used mazda 5 a few weeks back. Negotiated price over phone, payed deposit. Was assured that if vehicle didnt match I could be refunded full amount. It did so I didnt need to test it in practise.

They were actually pretty good with us. Despite thinking I'd checked car over pretty thoroughly when I got home I noticed the parcel shelf was missing. Called them up and they sourced a new one ~1 week later.

Saved about 1k over dealer price.

Cheers
 
Just sent a letter cancelling the order and asking for a refund on the deposit. As has been pointed out, not exactly a shortage of these cars out there and at reasonable prices if you shop around.

Thanks for the input folks.
 
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