Hello all.
I have an interview tommorow for a role as a 'E-Commerce Support Analyst'
The company i work for is an online reseller and i currently work there as a sales and service executive but i am wanting to get more into the IT support type of role. Passed 1st exam on my compTIA A+ course last week and just waiting to take the last exam so i can get certified. Just about to start Network+ course too.
I have a friend on the IT tech team who is 3rd line support and he says this role is very basic and nothing at all to worry about it in terms of technical ability hence no fomal IT qualifications required to apply. Mainly customer service skills based.
However 2 of the 'Desirable skills' are experience with TRansact-SQL and previous application support.
I've looked up wikipedia for the Transact-SQL information but theres not much on there. My intention is not to blag in the interview but merely to get a basic idea/understanding to show that i am keen on the role and have been trying to research the basics of it.
Also could anyone shed more light as to what they could precisely mean by "application support" does this refer to any application whatsoever for example?
Any help would be much appreciated.
I have an interview tommorow for a role as a 'E-Commerce Support Analyst'
The company i work for is an online reseller and i currently work there as a sales and service executive but i am wanting to get more into the IT support type of role. Passed 1st exam on my compTIA A+ course last week and just waiting to take the last exam so i can get certified. Just about to start Network+ course too.
I have a friend on the IT tech team who is 3rd line support and he says this role is very basic and nothing at all to worry about it in terms of technical ability hence no fomal IT qualifications required to apply. Mainly customer service skills based.
However 2 of the 'Desirable skills' are experience with TRansact-SQL and previous application support.
I've looked up wikipedia for the Transact-SQL information but theres not much on there. My intention is not to blag in the interview but merely to get a basic idea/understanding to show that i am keen on the role and have been trying to research the basics of it.
Also could anyone shed more light as to what they could precisely mean by "application support" does this refer to any application whatsoever for example?
Any help would be much appreciated.