Cancel Xbox Live

Peve · 19 May 2010 at 12:18

Hi,

Anyone know how to cancel Xbox Live so Microsoft dont continually charge my card?

I logged into my account but I could not see any option to cancel the subscription.

Any help would be fantastic,
Thanks!

Fry750 · 19 May 2010 at 12:20

As I recall, you'll probably have to give them a call.

I assume it's in the hope that you think it's too much hassle and keep it

IceBus · 19 May 2010 at 12:21

You have to call them unfortunately: 020 7365 9792

sc(+)pe · 19 May 2010 at 12:50

I thought you could cancel from the live website nowadays.

ic1male · 19 May 2010 at 13:27

sc(+)pe said:
I thought you could cancel from the live website nowadays.

You can. Simply make sure recurring subscription is turned off under Account.

utajoker · 19 May 2010 at 17:38

easiest way i found to cancel a rolling subscription was to enter a code for 48 hours free play.

this was before online canceling

Peve · 19 May 2010 at 18:09

I found these instructions to cancel the subscription but it does not appear to work.

http://majornelson.com/archive/2009/07/29/how-to-turn-off-xbox-live-account-auto-renewal.aspx

Simi · 19 May 2010 at 18:58

I had to call, get put through to another dept, then the person said he didn't have the power to cancel it himself (seriously) and had to basically leave his supervisor a message to cancel it and a promise to me that the supervisor would call within two days.

Two days later I got a call from the supervisor asking if I was sure I wanted to cancel, then I had to give my card details for them to cancel it.
Then when I logged in I found that the two months I had left were gone, and I got an email with two codes, one for each month that I had left - fair enough but couldn't they just cancel the recurring billing - I can't work out why they had to wipe my whole live gold account and send me codes for the months I had already paid for with a scratch card :confused:

It was a real pain in the backside, considering it used to be done with a couple of mouse clicks on their website.

Absolutely ridiculous - I only put my card on there because they were doing one month for a £1 - awesome offer but what a pain to cancel the recurring billing!
Well, no matter how good their next big offer for cheap live gold is, I won't be taking them up on it - scratch cards only from now on.

LiamC · 19 May 2010 at 19:12

Phone your bank and get a block put on it.

Streeteh · 19 May 2010 at 19:38

LiamC said:
Phone your bank and get a block put on it.

Bad idea, Microsoft ban your profile if you don't pay.

utajoker · 19 May 2010 at 19:59

lesson to learn, pay via prepay cards

Sinny · 19 May 2010 at 20:58

utajoker said:
easiest way i found to cancel a rolling subscription was to enter a code for 48 hours free play.

this was before online canceling

this still work?

Sinny · 19 May 2010 at 21:17

turns out you cant use a code, I had to ring them, the guy on the other line was very low and spoke with a heavy russian accent, I must've repeated "sorry mate I can't hear you" more than once :\.

blood nuisance, this is why I hate XBL.

makamiso · 19 May 2010 at 21:33

grrrr why cant they just use the whole online way it was before!

G1BB0 · 20 May 2010 at 09:57

you can cancel via the xbox live webby as said above, just find the page with recurring payments and uncheck the box, thats what I did then bought a cheap pre pay card instead

will try and find the link for future reference

its done via account management on the 360