It's 'lose' not 'loose', he needs to go back to Budjet Exhausts and Tyres, Lowe St South, St. Helens, WA10 2QU and spell 'lose' properly after they damaged his wheel.I always tell the tyre place I use that the wheels are undamaged before they start so they come out and check before they are even removed.
I wouldn't be very happy with Budjet Exhausts and Tyres, Lowe St South, St. Helens, WA10 2QU and would go back and see what they say. You have nothing to loose now they have ruined your wheel.