Question/Assistance Regarding Pay - IT Helpdesk Supervisor

I think it all depends on location etc, for example I am a current student placement working in central London for the year my main role is inhouse system support / helpdesk work however because we are a small team I do a bit of everything and they are paying me just over £20k for the year.
 
Dolph said:
The problem with looking at average salary is that the same job title does not necessarily mean the same job role/responsibility or the same market for hiring qualified candidates.

You are much better arguing why you are worth more, rather than arguing that you are paid less than the average.
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^^^

this...

I'm technically going to be on a 'help desk' for the next month or so before I move to another role and I'll get a much different salary to those posted here.

Help desk can be anything tbh.... from being employed @ <£20k in a small business as some printer monkey or working in the front office of some big investment bank as some some trade support/Excel, VBA monkey on a total package of say £100k
 
I'm a helpdesk supervisor and thought I was underpaid, but the numbers being bounced around here are making me think otherwise. Plus I get paid time and a half on all overtime and have 30 holiday days. I'm guessing this is more because the title 'Helpdesk Supervisor' is so broad and covers everyone inbetween team leader and manager in all but title.
 
Mr^B said:
What sort of company do you work for, and where are they based?
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SMB company, 50-70 employees in Nottingham.

I'm the only one in the company that does what i do. No one else has a scooby do on the I.T. front.
As for the DTP, our in-house cad designers can have a bash, but they've only gleaned their knowledge from me anyway.
 
Banzai_Joe said:
SMB company, 50-70 employees in Nottingham.

I'm the only one in the company that does what i do. No one else has a scooby do on the I.T. front.
As for the DTP, our in-house cad designers can have a bash, but they've only gleaned their knowledge from me anyway.
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Reading the job you do sounds exactly the same as mine! give or take. I've only recently taken over two more companies IT under my umbrella and thinking about how much pay I should be on once I'm proven able to handle it. At the moment I'm on about £24,000 inc all bonuses which is not too bad thou I feel I'm worth a little more due to the extra responsibilities.

Been here 5 years/based in the home counties.
 
Banzai_Joe said:
SMB company, 50-70 employees in Nottingham.

I'm the only one in the company that does what i do. No one else has a scooby do on the I.T. front.
As for the DTP, our in-house cad designers can have a bash, but they've only gleaned their knowledge from me anyway.
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£20-25k would be reasonable for that.
 
Ukadder said:
Reading the job you do sounds exactly the same as mine! give or take. I've only recently taken over two more companies IT under my umbrella and thinking about how much pay I should be on once I'm proven able to handle it. At the moment I'm on about £24,000 inc all bonuses which is not too bad thou I feel I'm worth a little more due to the extra responsibilities.

Been here 5 years/based in the home counties.
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Hmm.....i'm on £32k, but with doing 2 separate jobs with all my responsibilities, I feel I should be on quite a bit more.
I create the tender documents that can win us projects worth up to £2m. I'm also a trained proof reader and typographer which certainly adds value when i'm doing these tenders, as some of the directors can spell for toffee.
 
Banzai_Joe said:
Hmm.....i'm on £32k, but with doing 2 separate jobs with all my responsibilities, I feel I should be on quite a bit more.
I create the tender documents that can win us projects worth up to £2m. I'm also a trained proof reader and typographer which certainly adds value when i'm doing these tenders, as some of the directors can spell for toffee.
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*Can't.

Banzai_Joe said:
No way, not for 2 jobs. I feel like a mug working for what i earn now.

Put it this way, if they had to replace me with people that could do the 2 jobs i do, they'd be shelling out much more than my salary.
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No they wouldn't, they'd be paying two people to do part-times roles. You're not doing them both full-time are you?
 
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Gilly said:
*Can't.



No they wouldn't, they'd be paying two people to do part-times roles. You're not doing them both full-time are you?
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Well....yes, really. The way our company (my boss) works, i'm needed to hand all the time for either role. They could never get a part-timer in to do it. In fact on the DTP/design/print side, they'd spend a fortune on reprints cos they ballsed so many things up before i joined cos no one had a clue about design and print. (lol, i used to work at the printers the company used to use, thats how i got the job).

I'm constantly bombarded with issues to attend to (I.T. wise) and for the past 3 days i've been producing a tender (DTP) for a pitch we're doing. I'm constantly busy.
I was system manager at the printers i was at and that paid me £23k.
 
Yeah, but you can't do two full-time jobs at once. You're either doing one or you're doing the other...
 
Banzai_Joe said:
No way, not for 2 jobs. I feel like a mug working for what i earn now.

Put it this way, if they had to replace me with people that could do the 2 jobs i do, they'd be shelling out much more than my salary.
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You're not doing two jobs, if you were you'd be working 15-16 hour days (which I assume you aren't). You might do a lot of context switching, but you aren't doing the work of two people, unless those people are only running at 50%.

What you are doing is the equivalent of two part-time jobs, at best. And it's cheaper to employ one person at 100% than two at 50%.

£32k is pretty good for that sort of role.
 
Banzai_Joe said:
Hmm.....i'm on £32k, but with doing 2 separate jobs with all my responsibilities, I feel I should be on quite a bit more.
I create the tender documents that can win us projects worth up to £2m. I'm also a trained proof reader and typographer which certainly adds value when i'm doing these tenders, as some of the directors can spell for toffee.
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I'm hoping that's deliberate and that you get a small feeling of satisfaction in trapping me.

:)
 
Rotty said:
diabolical, a supervisory role for significantly less than the national average wage
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So?
He's not a team manager so it's not significantly more important than a normal team member, so only earning 10% more is to be expected.
 
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