so the story begins:
woke up this morning, started up computer, no internet, reset router + modem, no joy! Luckily I have another network so I connect to that, still got OcUK so still okay. However, my main network is with virgin media, and its the 20MB service which i prefer as the other one is a shocking 256kbp/s one. So, I phone up virgin on 151 saying there is no internet, get connected to a guy from India, he then tells me to switch off the router + modem, do that may as well play along with his script. All done there, then he asks what lights are showing so I go back downstairs and look, still not connecting. So, he asks me to........... get disconnected, not that bothered, stuff like that happens.
Phone back again, talk to another guy from India, explain how far i got with the other one, he says okay, asks for IP address so go into cmd and get the usual 192.168........., getting bored. Asks me to open Internet explorer (luckily I havent un-installed the rubbish yet) and everythings fine, so he talks to his supervisor. Comes back and says that the problem is with my computer and that there is a new driver for the wireless card and that I need to install it, I say did that when the new patch came out!! SO, he doesn't know what to do so transfers me to 'Chief technical adviser'..........phone gets cut off again, starting to get annoyed.
Phone back and on hold for 15 minutes, slowly getting annoyed. Finally talk to another one in India, he read what the other two have already done, says okay, agrees with the 2nd caller that my computer is at fault and that I should take it to a local repair shop! I kindly state that I know a fair bit about computers and that there is nothing wrong, he says fine then, get your laptop and plug it into the router...... still nothing, try the modem...... nothing, I ask for an engineer to come out, so he transfers me.
Waited 25 minutes on hold (starting to fume now!) and get a nice scottish lady, state what happens, get transfered back to India (really had enough at this stage)!
5th person from India checks everything again (I said what I had previously done, he looked up on the logs what the other callers had done but still decided that 'checking' my router and modem was the right thing to do, I ask for a number to phone the engineer centre, so i write it down and he just hangs up
By this stage I am on my second wireless telephone and angry for wasting so much time when they could have just admitted the fault was at their end. So, I take a breather for 15 minutes and phone the number, 'welcome to virgin media, the technical support line has switched numbers, please call 151'. So, the 5th guy gave me the wrong number to the wrong centre, the one in India where I was talking to 3 of them anyway. Then, I notice that my computer connected to the virgin network, so I test it out and its working atm, however, next time this happens I'm calling customer support and threatening to cancel the plan in order to get an engineer out, as this is not the first time and no doubt will it be the last that the connection just stops.
So, the story ends, and I've learnt nothing gets resolved like that and wasting a whole afternoon talking to someone on the other side of the world is quite amusing, as I'm wasting their time and I have nothing to do anyway
Thought this was thread worthy as it was quite significant
woke up this morning, started up computer, no internet, reset router + modem, no joy! Luckily I have another network so I connect to that, still got OcUK so still okay. However, my main network is with virgin media, and its the 20MB service which i prefer as the other one is a shocking 256kbp/s one. So, I phone up virgin on 151 saying there is no internet, get connected to a guy from India, he then tells me to switch off the router + modem, do that may as well play along with his script. All done there, then he asks what lights are showing so I go back downstairs and look, still not connecting. So, he asks me to........... get disconnected, not that bothered, stuff like that happens.
Phone back again, talk to another guy from India, explain how far i got with the other one, he says okay, asks for IP address so go into cmd and get the usual 192.168........., getting bored. Asks me to open Internet explorer (luckily I havent un-installed the rubbish yet) and everythings fine, so he talks to his supervisor. Comes back and says that the problem is with my computer and that there is a new driver for the wireless card and that I need to install it, I say did that when the new patch came out!! SO, he doesn't know what to do so transfers me to 'Chief technical adviser'..........phone gets cut off again, starting to get annoyed.
Phone back and on hold for 15 minutes, slowly getting annoyed. Finally talk to another one in India, he read what the other two have already done, says okay, agrees with the 2nd caller that my computer is at fault and that I should take it to a local repair shop! I kindly state that I know a fair bit about computers and that there is nothing wrong, he says fine then, get your laptop and plug it into the router...... still nothing, try the modem...... nothing, I ask for an engineer to come out, so he transfers me.
Waited 25 minutes on hold (starting to fume now!) and get a nice scottish lady, state what happens, get transfered back to India (really had enough at this stage)!
5th person from India checks everything again (I said what I had previously done, he looked up on the logs what the other callers had done but still decided that 'checking' my router and modem was the right thing to do, I ask for a number to phone the engineer centre, so i write it down and he just hangs up
By this stage I am on my second wireless telephone and angry for wasting so much time when they could have just admitted the fault was at their end. So, I take a breather for 15 minutes and phone the number, 'welcome to virgin media, the technical support line has switched numbers, please call 151'. So, the 5th guy gave me the wrong number to the wrong centre, the one in India where I was talking to 3 of them anyway. Then, I notice that my computer connected to the virgin network, so I test it out and its working atm, however, next time this happens I'm calling customer support and threatening to cancel the plan in order to get an engineer out, as this is not the first time and no doubt will it be the last that the connection just stops.
So, the story ends, and I've learnt nothing gets resolved like that and wasting a whole afternoon talking to someone on the other side of the world is quite amusing, as I'm wasting their time and I have nothing to do anyway
Thought this was thread worthy as it was quite significant
