Whole afternoon on the phone :@!!!

AcidHell2 said:
Upgrade to 50mb, dedicate uk based help line. Who are very good and actually phone you back. As well as no throttling and faster connection.
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really? wow, thats just made the extra £8 a month even sweeter :D

now i just need to sort my remote out. its not working correctly (never has since day one to be fair) sometimes teh box gets the signal, other times it doesnt :(
 
TaKeN said:
Calling indian help lines is never fun or easy :o
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Made one of them close to tears when I was getting the BT line fixed. Couldn't justify spenind 7 hours on the phone with them, and getting no where.

However, saying that the broadband was fixed in a hour. I'd pay for a line with someone who was in the UK, I've got nothing against the call centres, but I've already tried what they suggested.
 
AcidHell2 said:
Upgrade to 50mb, dedicate uk based help line. Who are very good and actually phone you back. As well as no throttling and faster connection.
Click to expand...

If you mean the 0800 one, i'm afraid it's not UK only call centres any more going by my experiences :(
I've had to call them twice in the last couple of weeks, first time it was an india call centre with a terrible line quality (not only was I having trouble with the accent, but with just hearing him), and again when I called Wednesday about the same problem, although at least that time they took a little longer and ran the tests to the modem a couple of times (and spotted huge packet loss on the second and third tests*), just a pity the engineer who was meant to arrive yesterday didn't turn up and I only found they'd changed the date when I ran up again half an hour after the appointment slot (he's meant to be coming Monday morning, which I find a little hard to believe given it's a bank holiday).

On the plus side, the 0800 number is answered by a human faster...



*Which ties in with the issue we've been having with sudden, intermittent very bad pings in games, and games/msn/voice comms losing connection (but when it works it's great - 9ms ping to some games servers).
 
So what was the problem with the connection then?

By the way call centre workers are just reading what their computer is instructing them to say, they really haven't got a clue about computers. Just glad my BT line has been 100% reliable for quite a while now, must have been over a year since I've needed to phone their call centre.
 
We are having the exact same problems with our Virgin Media DSL connection as the OP is describing, Virgin have sent out a technician who replaced the modem, still does it and the Indian call centres refuse to believe it is the broadband connection and not our computer/router :mad:

It can be OK for a week, then suddenly stop working for maybe a day, then magically works again.....
 
Virgin call centre - yes, they force you to jump through hoops and don't like it when you stray from their path, even if you are a qualified network engineer.

I recently had issues - turned out to be the old NTL modem slowly dieing. My connection got progressively slower until I was down to 60KB/s and pages timing out. Replaced the modem and it was fine.

Some hints for avoiding the Indian call centre. Call late on an evening - you usually get put through to a UK representative although I'm not sure if they will go through the motions as well.

Secondly, use their broadband help forum if you can still access the web. It's slower, can take a couple of days, but they will book an engineer out for you without all the time and stress wasted on the phone. Disadvangage is you'll find it harder to negotiate compensation.
 
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I'm quite shocked at how many companies are putting all of their call centres in India and other countries.

Everyone one likes to take a dig at DSGi, but no matter how close they came to becoming bankrupt in 2008/2009, they kept their UK only contact centres.
 
Question for the OP.
What exatcly was your issue?
From rereading your original post, it seems that when you connected to your VM network, and opened IE8 everything was working fine? You mentioned something about uninstalling it as it is rubbish, what wasn't working and what was working? IE8 working fine would suggest the network was working yet you say it wasn't working?
 
Hikari Kisugi said:
Question for the OP.
What exatcly was your issue?
From rereading your original post, it seems that when you connected to your VM network, and opened IE8 everything was working fine? You mentioned something about uninstalling it as it is rubbish, what wasn't working and what was working? IE8 working fine would suggest the network was working yet you say it wasn't working?
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I think he meant, after being on the phone for however long, he opened up IE and realized it had started working again, the problem had resolved itself. By uninstalling rubbish, he meant IE.
 
No, I realise what he meant regarding IE being rubbish (I disagree with his sentiment), I don't think he did mean that things magically got better overall at that stage, as he said IE browsing worked on the second phone call, everything was working within IE, yet he seemed to make 3 more calls, so there was clearly some issue remaining.
I want to know what the issue actually was.
 
dmpoole said:
If everything was fine at this early point why did you carry on ringing them?
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sorry my error, when everything being fine, I meant the settings for connecting to the internet at my end. The guy asked me to go to

Tools > Internet Options > Connections > Lan Settings > and see that only 'Automatically Detect Settings' was selected, so when I said it was fine, I meant the settings in Internet explorer. At that time, I still had no internet conenction :)

The problem was most likely at their end, and I believe that they found the problem and fixed it without telling me towards the end of the last caller.
 
alright this is seriously annoying me now, the virgin connection is down again :@, which means tomorrow, if its not back up, which is very likely, I will probably have to spend at least half of my day tomorrow talking to someone on the otherside of the world, which will not achieve anything, so OcUK what am I going to say tomorrow??? need suggestions!!
 
TaKeN said:
Calling indian help lines is never fun or easy :o
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I swear Indian call centres are staffed by retarded morons, who seem to think that it is your PCs fault, or that you need to clear you cookies despite you telling them that the broadband light is off on the router/modem, or that the router/modem is failing to sync
 
rypt said:
I swear Indian call centres are staffed by retarded morons, who seem to think that it is your PCs fault, or that you need to clear you cookies despite you telling them that the broadband light is off on the router/modem, or that the router/modem is failing to sync
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yeh thats them alright, they said that it was my computer which was broken, I said eeeerr no its not, and they wouldnt do anything!!!
 
I rang them last week and within 3 minutes had a booking for a bloke to come the next day. Unfortunately I'm having signal issues again so another call will be coming shortly.

I did go through the TV option on the phone though, as opposed to the BB as it was affecting both.

I explained straight away that I'm a geek and know that the issue is the signal, based upon values given from the settings in the V+ box and the modem config page.

Then she booked me straight in.
 
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