At least you got it back in the end, I had similar issues a few years back and eBay did manage to resolve the issue for me (the joy of their valued member helpline or whatever they called it) as a result I vowed only to ever buy using PayPal (which as come in handy with items not turning up once or twice), as much as everybody hates PayPal, other than cash on collection it really should eb the only way to pay, it protects both sides.