Whole afternoon on the phone :@!!!
- Thread starter icysniper
- Start date
Soldato
- Joined
- 31 May 2009
- Posts
- 21,505
Service status within virginmedia reading anything affecting your postcode area currently?
All fine according to their website!!!! So it's been 5 days with no proper virgin media internet and tomorrow is going to be a fun packed day!!
Associate
- Joined
- 1 Feb 2009
- Posts
- 2,124
yep, andn ow they have the biggest reapir shop in europe, was a good company to work for
We've been having a lot of problems with our internet lately, seems to disconnect randomly, be really slow at times and generally just be an arse when you don't want it to be. We've called virgin several times but it's the same old stuff they keep telling us. I think we're going to get rid of it soon anyway.
fortunately it is working atm, so I do not need to phone them up!!! However, i'm beginning to think that there is a flaw somewhere outside the house as whenever it rains, it disconnects so maybe it is shortcurcuiting somewhere 
They are particularly talented at the Virgin Media Indian call center aren't they? I'm on Virgin too. I feel your pain. You just prey you never get any issues tbh. I've had ongoing problems with speeds at peak times and frankly have given up trying to get it solved as it's a simple over utilization of network at peak times which apparently is not on the priority list at VM. At least I still get good speeds compared to some areas. I just get miffed with paying a premium for 20mb and it not being 20mb at peak times.
Associate
- Joined
- 29 Jan 2007
- Posts
- 731
They may have changed in certain ways - sounds like you got someone with common sense. I know the person I got a year back refused to let me stray from his check list. Very frustrating. After he'd gone through the motions, he eventually booked an engineer.
this is the exact reason why i never ever choose a isp that
1. ties me to a contract
2. has half the population on is network
3. had no english speaking support staff
do yourself a favor icysniper, use fast.co.uk when your contract is up, by far the best isp ive ever used.
1. ties me to a contract
2. has half the population on is network
3. had no english speaking support staff
do yourself a favor icysniper, use fast.co.uk when your contract is up, by far the best isp ive ever used.
I had some fun with this.....
When we signed up September just gone, Stafford suffered massive issues, they got them fixed eventually, but maybe once a month for a day it would drop as they fixed something else.
Anyway, happened once, thought id call up and just find out if it was an area issue again. Indian woman (not that I have anything agaisnt them mind) who I IMMEADITELY asked "is it a problem in my area"..... "oh no sir, can you please unplug modem blah blah BLAH"
Cue me going through the motions knowing it was pointless and asking every other step "is it a problem with my area?".... "oh no sir" was the reply.
Could hear her yabbering away to her mate next to her when suddenly "oh sir! im so sorry, so sorry! it is indeed a problem with your area!"
Yeah, **** you lady, your more interested in chatting then taking 5 seconds to check what a paying customer is asking for, and which is your freaking job!
I now need to call them to notify them that I want to disconnect (9 month student contract started in september, requires 30 day notice that I want to disconnect) only, I know that, for whatever reason, the tv has 9 months left, the internet 6, and the phone 3. Fun times....
fortunately it is working atm, so I do not need to phone them up!!! However, i'm beginning to think that there is a flaw somewhere outside the house as whenever it rains, it disconnects so maybe it is shortcurcuiting somewhere
Unlikely I should think. My TalkTalk broadband used to do this until we went all the way down and did what the book said. Unplug everything, phones and all and only plug the filters provided into our TEST socket and then plug the router and phone in from there on. Working flawlessly now and provides much better speeds. It is those damn phone extension cables that seem to fudge everything up.
- Try it.
Unlikely I should think. My TalkTalk broadband used to do this until we went all the way down and did what the book said. Unplug everything, phones and all and only plug the filters provided into our TEST socket and then plug the router and phone in from there on. Working flawlessly now and provides much better speeds. It is those damn phone extension cables that seem to fudge everything up.
- Try it.
um not sure about that one, as we have two internet lines, I think other network is connected through the phone lines around the house (sorry don't have a clue about any of this) and the virgin line comes in with the virgin tv line, so I don't think i could do that
True. I once gambled on lying as I knew it was not the router and couldn't be bothered to disconnect it. He ran some diags and unfortunately...
"sir I do believe you have a Linksys router connected before the modem which is causing your issue, please could you remove this"
Sigh. Another 15 minutes of my life he wants to take...
I know, they all seem to have code names for ease of use with customers. I got through to Simon the other day too. Simon couldn't speak English.
I've read some horror stories, I guess I was just lucky, in the 7 years I had ntl/virgin, I only had to call up 3 times, and the issues were usually server overloading, they'd put me on a new server and all would be perfect again.
Imo, they're the best ISP -when it all works.
Imo, they're the best ISP -when it all works.
I nearly always ask to speak to an engineer if possible. Doesn't always work but worth a shot. I learned this the hard way years ago.
Called BT as my broadband wasn't connecting. Went through 30 minutes of playing along with Manjeep's script - at one point he even asked me to go to a website to run a test! The guy was basically blaming my computer, when the modem lights weren't even coming on.
Eventually got put through to an engineer. And oh my god he was British!
"I see you have a broadband connection issue, one moment please"
[10 seconds later]
"Ahh, I see the problem. [pause] Is your broadband connecting now?"
"Why yes indeed. Thank you!"
"Bye bye"
I know the whole point of the large call centres is to deal with the usual "is the router plugged in, madam?" stuff, but when it is obvious that the person on the phone isn't clueless or they have told you they have tried everything, they should put you through to someone useful, not just bounce you around the call centre.
Called BT as my broadband wasn't connecting. Went through 30 minutes of playing along with Manjeep's script - at one point he even asked me to go to a website to run a test! The guy was basically blaming my computer, when the modem lights weren't even coming on.
Eventually got put through to an engineer. And oh my god he was British!
"I see you have a broadband connection issue, one moment please"
[10 seconds later]
"Ahh, I see the problem. [pause] Is your broadband connecting now?"
"Why yes indeed. Thank you!"
"Bye bye"
I know the whole point of the large call centres is to deal with the usual "is the router plugged in, madam?" stuff, but when it is obvious that the person on the phone isn't clueless or they have told you they have tried everything, they should put you through to someone useful, not just bounce you around the call centre.
Hmm, the Virgin media support people say that they are, when its obvious that they don't have a clue, as when I asked, do you want me to get a LAN cable and plug it into the router, he had to ask his 'supervisor' what a LAN cable was
I also agree that there should be a separate call centre for the people who understand computers and know when the problem is not at their end, but at the companies. Bouncing around call centres is annoying, I had this and it still didn't achieve anything
