International Data Roaming

Teledude · 1 Jun 2010 at 15:23

How would you deal with this?

O2 want to bill me £177 for using 73mb of data in Amsterdam over 2 days.

I have an HTC Desire on an iPhone tariff.
I always leaving data turned on, and regularly go abroad.
I will read email and facebook updates a few times a day.
I have been in Dublin before for a week and the data bill was only £80!
I didn't use 73mb :mad:

Lodged a complaint with o2 and the best I got was - "its your own fault - tough" basically :rolleyes:

Ideas?!

Seft · 1 Jun 2010 at 15:27

Ask for an itemised breakdown of the data usage and compare against your phone's logs.

Yas786 · 1 Jun 2010 at 15:30

Well i dont see the issue....you went abroad and used data and therefore have been charged in accordance to what O2's roaming charges are.

You dont have a leg to stand on...all you can do is appeal to their good nature but dont hold your breath on that one.

And you do realise that some countries are cheaper to roam in than others??...not sure on O2's roaming charges or what they state.

Next time your abroad...try and buy a PAYG sim from there and use that for data...or use WIFI...

Robbo · 1 Jun 2010 at 15:35

As Spawn said, a lot of operators sting you for data roaming.

I don't think there will be a great deal you can do about it

Just make sure it's turned off when you go next!

You can try and argue it with them though if you don't see how it's possible you used 73MB.

Teledude · 1 Jun 2010 at 15:36

Spawn said:
Well i dont see the issue....you went abroad and used data and therefore have been charged in accordance to what O2's roaming charges are.

You dont have a leg to stand on...all you can do is appeal to their good nature but dont hold your breath on that one.

And you do realise that some countries are cheaper to roam in than others??...not sure on O2's roaming charges or what they state.

Next time your abroad...try and buy a PAYG sim from there and use that for data...or use WIFI...

Yes I went abroad and used data - not that much of it though. Oh well.

O2 is £3/mb flat in the EU.

And they claim they don't keep an itemised copy of data usage and wont even compare it to usage over here

Teledude · 1 Jun 2010 at 16:38

Just spoke to someone else and they have credited my account with £209 (the roaming + vat) without a whistle of an argument

well chuffed

Robbo · 1 Jun 2010 at 16:46

Nice, you dodged a bullet there

Charlie Bravo · 1 Jun 2010 at 20:12

You could have argued anyway...

http://ec.europa.eu/information_society/activities/roaming/regulation/index_en.htm#new_rules

NutritioN · 12 Aug 2011 at 12:58

Ah dammit. Done the same but in Croatia, not in EU. Charged £8/Mb for 38Mb data, forgot about the whole data roaming thing. That's over ten times more than my normal bill.

What are the chances they'll be lenient? Should I have had any warnings about usage/bill charges?

matthab · 12 Aug 2011 at 13:13

honestly do none of you put limits on your account or turn off data roaming so the phone wont connect to data?

NutritioN · 12 Aug 2011 at 13:24

Unfortunately not. I had data roaming on in France the month before as it's never been that bad and I've wanted to use it. Didn't receive any warnings from Orange while in Croatia - should I have?

The charges are easy to find on the Orange site, I should have been aware I know. I just didn't think I'd be coming home to a £350 bill.

squawkBOX · 12 Aug 2011 at 13:38

I'd follow Charlie Bravo and advise that they can really only charge you a maximum of €50.

"default cut-off for data roaming of €50"

Although it is no use to the OP, o2 have started a data bundle for going abroad:

http://www.o2international.co.uk/usingdataabroad/PayMonthly.aspx

All you need to do is send an SMS to 2020 with DATA and you get up to 15MB a day for £1.50.

NutritioN · 12 Aug 2011 at 14:13

I thought the cut off only applied to the EU LINK but please correct me.

Myshra · 12 Aug 2011 at 15:00

Croatia is not in the EU is it yet? You can try and argue though, it's always worth a shot.

NutritioN · 12 Aug 2011 at 15:05

Nope, not yet. As much as I believe in taking responsibility for ones actions, I'm going to question Orange a little first.

bastic · 12 Aug 2011 at 18:19

I had similar situation few weeks back when came back from holidays in Greece and one day visit to Albania....Im with Tmobile
while in Greece, I bought 3 or 4 internet boosters as I was unable to use data on mobile otherwise( when you try to connect you get directed to a web page where you can buy boosters)
Went to Albania for a day, and had mine roaming data still switched on.
I received a txt that 1MB is £7.50!! but I was receiving those txt's every-time my mobile was changing network in Greece....so wasnt too concerned about it as I was convinced boosters will do its job...

to my surprise, when I checked mobile usage on web, I saw that my bill will be £132!!!!
and around 70-80 was for 8MB that was used in Albania!!!

as a gesture of good will they have taken off %25 of this internet charge still leaving me with £116 bill....

need to check this 50 euro limit....

and as OP would appreciate any help as well

EDIT :
just read all replies and as someone mentioned it only appplies to EU...
still why tmobile allowed me to use so much data...