Car bring repaired by insurance - question

Snow-Munki · 2 Jun 2010 at 15:12

Hi,

Basically someone drove into the side of my car and it's now been in the garage for about 3 weeks for repairs. I've had a hire car since so don't mind.

They just called me saying that the car will be ready tomorrow but it will be missing the rear mud flap as they can't source it and it may take weeks/ months.

So I need to pick up the car and they will then call back at a later date to arrange for the car to go back in to fit the rear mudflap.

Just worried I might not ever hear back from them ? Also can I refuse to swap cars if I'm not 100% happy about the repair ?

Thanks,

antijoke · 2 Jun 2010 at 15:25

I'm sorry to hear about it, but what is it with all these crashes recently?

Fr0dders · 2 Jun 2010 at 15:32

why worry about it when they cost like £20 ?

no point worrying. Not like half your bumper is missing or something.

SGWills · 2 Jun 2010 at 15:45

if the car has been repaired, then the temp car should be returned, althou it hasnt been returnedwith all mud flaps in place they are sourcing them for you. might sound pitty-ful but i wouldnt be happy if a courtesy car i was expecting was delayed as the previous user was waiting for a mud flap.

if its a case that you think they wont get you one just asked them to sign something saying that they will fix the mud flap for you

jamoor · 2 Jun 2010 at 16:26

Personally I wouldnt sign for the car until you get the flap fitted.

ZG002 · 2 Jun 2010 at 16:29

What car is it?

Snow-Munki · 2 Jun 2010 at 16:41

Thanks I know it seems petty but at the same time I don't want to get screwwed over

I've got a W reg 2000 Nissan Almera.

Loan car is a 58 Golf TDI

Crazy as the damage cost over a £1000 plus the loan car for at least 3 weeks, surprised it wasn't written off !

ZG002 · 2 Jun 2010 at 16:42

Are they after market flaps or something? Surely a dealer somewhere will have a set they can get in days if they are standard?

Snow-Munki · 2 Jun 2010 at 16:46

ZG002 said:
Are they after market flaps or something? Surely a dealer somewhere will have a set they can get in days if they are standard?

sure they are standard as I never touched them....

Trifid · 2 Jun 2010 at 16:52

I wouldn't sign for the car with out it being 100% complete.

ZG002 · 2 Jun 2010 at 16:53

Don't understand the problem getting hold of a set then. Got to be a dealer in the uk with a set in stock.

oh well

Fr0dders · 2 Jun 2010 at 16:55

Snow-Munki said:
sure they are standard as I never touched them....

i suggest you go into a dealer and ask.

If they can get hold of some, just ask the garage to buy you a new set from the dealer.

If they get fussy, just offer to pay for one of the flaps and go halfs on it if they are really that bothered :rolleyes:

El_Watcher · 2 Jun 2010 at 17:26

Just return the courtesy car without one of the mud flaps, and tell them they will get it back when you get yours

Lethal` · 2 Jun 2010 at 18:35

El_Watcher said:
Just return the courtesy car without one of the mud flaps, and tell them they will get it back when you get yours

This. If the Golf has no mud flaps, a wing mirror will do.