how many times before you should say enough?

smogsy

smogsy

smogsy

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how many times before you should say enough? - it gets worse!

My Mac Pro is going wrong again, i don't know if to be cheeky and ask for a new one, out right.

heres the story so far: ps all these problems seems related to them changing the case i reacon
Mac Pro 2009 8 core 2.26 12GB Ram 2TB + 640GB 4870 512MB all Stock Expect 1x1TB cost to me £3280

First trip to Apple Store
Lost: 3 days of use
Problem: Video would just freeze mouse moved, (also mentioned PSU BUZZ)
Repaired: New 4870 New PSU New Case
Cost £0
Cost to Apple: £720

Second Trip:
Lost: 4 days
Problem: Fan was very noisy (revving up revving down constantly)
Repaired: 2 Front Fans
Cost £0
Cost to Apple: £98

Third Trip (not gone yet but its getting to the point)
Lost: N/A
Problem: Both DVD draws are opening and shutting by themselves randomly. sometimes they get stuck half way. (OSX doesn't recognise them after a while even after reboots) + Back fan sounds like its revving up/down now
Repaired: N/A
Cost N/A
Cost To Apple: £0?

When you say enough is enough? and ask for a Entire new Product?

i don't use it for Financial gain but its the annoyance plus, the aggro of something i should need to do. for a 8 month old product.

hoping for your opinion. :)
 
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By rights you could have demanded a new product the second time it failed,They had there chance of a repair and they blew it;):)
 
are you allowed to ask for your money back?

not that i want it, im just wondering if its choice that is on the table
 
smogsy said:
are you allowed to ask for your money back?

not that i want it, im just wondering if its choice that is on the table
Click to expand...

its up to them to offer you EITHER a refund or a repair/replacement.

There is no precedent in consumer law that you can choose which of the two you should get.

You can ask, but its unlikely unless somebody authorises as a "just this once" type of thing.
 
wow apples is expensive to repair.. gotta get onto that scam...

personally i'd let them repair it for the 3rd time, any more issues demand a replacment...

3 returns bit it looks like 4 faulty fans, a faulty psu and gfx card, and a faulty CD drive.. did they make it from poop?
 
my day did not go smoothly.

this now has been emailed to apple
Dear Sir/Madam

Firstly sorry if this is to the wrong Department i could not find an email address for Apple Care UK please redirect if necessary

I'm Emailing Regarding the following product:

Mac Pro Serial No:********

Mac Pro Specification:
Mac Pro 2009 8 Core 2.26Ghz 12GB 640GB+1TB ATI 4870 512MB

The reason for emailing is the above product has been faulty on 3 separate occasions with major problems, within the last 4 months of its 8 month life & i want the a refund for the money it has cost me.


First visit to the Apple Store (Lakeside UK England)
Repair Date: 1st April 09 2010 19:58
Repair ID: R30905350
Problem: Video Would freeze up mouse would still move & Power Supply Buzzed.

Apple Repaired: Power Supply,Graphics Card & Case.
Turn Around: 4 Days
Cost To Apple: £639.19


Second visit to Apple Store (Lakeside UK England)

Repair Date: 13th of April 2010 13:07
Repair ID: R31193423
Problem: Front Fans increasing speed, decreasing speed non-stop
Apple Repaired: 2 Front Fans

Turn Around: 4 Days
Cost to Apple: £86.95


Third visit To Apple Store (Lakeside UK England)
Genius Bar reservation time: 12:00pm Sunday 6th June 2010

Repair Date: N/A
Repair ID: N/A
Problem: I Returned the Mac Pro on Sunday 6th June 2010, after a week of my Mac Pro DVD Drives opening & shutting by themselves, Intermittently not being recognised at all by OSX in System Profiler & the computer turning it self back on after i have turned it off.

When talking to the Apple Genius about my previous returns and seeing the issues i was experiencing in front of him. He suggested i should get a replacement machine as it has been through enough major repairs to warrant a new machine. A replacement was then arranged,

i was then told to return in a hour time to collect me replacement machine with my Hard-drives,Ram,Graphics card switched to the new machine.


A hour and half passed and the unit was ready however upon inspecting the machine, i saw only one optical drive was installed in the machine. I questioned the Genius and he said that he didn't realise there was to drives in the machine, he said come back in an hour and a technician will install the 2nd optical drive.


An Hour passed, the time now was around 3:30pm i was then told they have no optical drives in stock. i will have to wait for replacement machine custom built to my specification to come in, or take my old machine away. At this point i had enough, so i choose to have my original unit back & return home to write this email for a refund of the money for this machine as i have wasted 9 days taking the machine back for repairs and do not wish to waste any more time on the Mac Pro. When arriving home & booting up my Mac Pro it has now told me that i only have 10GB of Ram and one of my ram sticks is not being reported in OSX as all 6 sticks are in the machine.


Please respond on the steps that i need to take in order to receive a full refund for my defective product.

Regards
Samuel
 
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Check your spelling and grammar before you send that.

FYI: They don't keep custom configurations in stock, so I would have just waited for a new machine to come in :confused:
 
You've got what you wanted - I don't see your problem. You have to wait which is a pain but it's not a standard machine and the retail stores can only keep standard machines in. What do you hope to achieve by sending the email? Surely a fresh machine that'll work is what you're after?
 
Got to agree, they've agreed to replace it, it's got to be expected that they don't have expensive custom configs lying around (and fairly reasonable) so I don't know what you're expecting to gain here.

If you're going to take that line that don't put it in email, post it recorded delivery to make it nice and official.
 
well, yesterday i was annoyed, as you can imagine, waiting all day yesterday for a machine, (which they said they had all the parts for) then 4 hours later saying they didn't. i'm sure you can understand that. if they said we haven't got the parts at first, and said we can order you all the parts in, i would have been more than happy with that, but it didn't happen that way. instead i had to wait from 12:00pm all the way till 4:30pm in lakeside.

I phoned up applecare asking for a refund, as i don't want to deal with taking the Mac Pro in a 4th time for a replacement as i have been mucked about enough and lost faith in the product.Plus new Mac Pro may not be any better, i don't really want to go through this again specially as the Genius did say if we replace the machine if does go wrong again i would be at square one. having to get it repaired over and over again.

my call was escalated to a person higher up, then again to her supervisor then again to another member high up, who is so far being very helpful in the matter. he just emailed for the 2nd time today that he just setting up the request for a refund now, although he can not guarantee a refund at this point he is working towards it.


i update this thread as the situation changes.
 
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your asking for a refund? i would have just waited a few days for the new custom built one, it isnt unreasonable that they dont keep every apple part in stock at the store!
 
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