Unlimited mobile internet = £110 bill

Something similar happened to me with O2 a while back. I asked them to change my bolt-ons to unlimited internet instead of free 02 to 02 calls I believe it was. Anyway, got an email stating it had been changed, stated my old policy, and what my new policy included. Got my bill and of course it charged me for internet usage, came to about £200.

Spent over an hour on the phone to some stupid woman who said the email wasn't meant for me and this was human error and therefore couldn't refund me BUT she kindly changed my bolt-ons for me....... WHAT?!

I asked to speak to her supervisor and she said "he isn't in right now". Asked for her name, hung up, rang back, asked to speak to the supervisor and got it sorted. Still very annoying.
 
I've used PAYG Vodafone for ever, I spend about a tenner a month.

It would be nice if my 24mb broadband was 24mb instead of 11mb.

Anyone else hate paying for "free weekend calls" with your BT line rental?
 
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i signed up for an unlimited mobile data plan here on telstra whilst i was waiting for our adsl equipment to arrive. I got my bill and it was a lolworthy 7000AUD!!!! for one month's useage! aparantly using the internet day in and day out wasnt in thier fair useage policy!

The 2nd month was about 5k, luckily as we had just signed up for 2 business lines and 5 phone lines we were credited the difference after argueing for a few weeks. i think the use of unlimited when it is actually limited should be stopped.
 
philjohn said:
Or telecom firms could stop this whole "unlimited (subject to fair usage policy)" BS. If you have to quantify "unlimited" with some arbitrary, unpublished limit you are, by definition, limiting.
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+1

The whole telecoms industry should be rained in over misguiding advertising such as this and "up too" internet speeds etc.
 
billysielu said:
I've used PAYG Vodafone for ever, I spend about a tenner a month.

It would be nice if my 24mb broadband was 24mb instead of 11mb.
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At least internet is advertised at "up to". The whole "Unlimited" really needs to be stopped though, it's ridiculous. Maybe some sort of petition or something needs to be made to deal with it? I don't know, what I do know though is that I'd happy be involved in what ever was thought up to get it sorted.

I've never personally "suffered" from "unlimited", my mobile internet is "Unlimited" 1GB FUP, and I very rarely exceed it, and when I have, I've had no charges or even mention of it.

As for my home internet connection, I'm on Be Pro 24Mb (and I actually get that :p) and it's unlimited usage with an apparent FUP too, I don't have a clue what Be's FUP is supposed to be though, I've downloaded in excess of 1TB in a single month before and I've heard nothing from them.

But yeah, I still can't stand seeing unlimited being used when it's not unlimited.
 
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Well i dont think we will have to wait much longer for the (un)limited issue to be sorted as it looks like most companies will follow O2s new ruling and ditch (un)limited data.

The mobile giant says that that 97% of its smartphone customers use less than 500MB of mobile data per month, so the new usage caps should only affect 3% of new or upgrading customers on O2 smartphone tariffs.

O2 added that it's concerned its current policy of applying a 'fair usage' policy to an unlimited offer is confusing for customers. It believes that introducing clear mobile data usage caps will be much more transparent and easy to understand. It plans to send regular text updates to customers to let them know how much data they're using.

Customers who want to use more data than their cap allows can either pay as you go or buy a data 'bolt-on' of £5 for 500MB or £10 for 1GB.
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http://www.which.co.uk/news/2010/06/o2-ditches-unlimited-data-tariffs-216692
 
So for browsing that hardly uses a lot of bandwith you are unlimited but for things that use more bandwith there is a limit.

But how can they know what you did with your phone, do they really check in detail?
 
Unlike most I think it's reasonable to impose caps, throttling and warn / cut off for over-usage. I think unlimited can be used in this context so long as there is a little * right after it and a clarification on the same page.

Sadly many companies don't give any clarification, ever, and just charging you extra once it goes over your 'unlimited limit' is simply wrong. If you pay for going over limits it is in no sense of the word unlimited.
 
Telescopi said:
I think unlimited can be used in this context so long as there is a little * right after it and a clarification on the same page.
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Why not just omit "unlimited" and instead be clear and upfront from the beginning, no asterisks?
 
I'm on Tesco mobile and was going to start using the sim card in my netbook (as my mobile is incapable of internet), only to find it had a 500MB limit, and for anything over that is charged at £4/MB.
So if for example a TV show was watched over the mobile internet rather than the wifi, and I went over my limit by 500GB, it would cost me £2000 eeek.
 
Stretch said:
+1

The whole telecoms industry should be rained in over misguiding advertising such as this and "up too" internet speeds etc.
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I agreed on the 'unlimited' side of it, but the 'up to' is fine as it is, it's not their fault you live x miles from the exchange..
 
They should either have one cheaper contract with said limits and one more expensive contract which is really unlimited instead of saying it is unlimited while in reality it isn't.
 
Skyfall said:
Just to echo what other people have said here, "unlimited" needs to be sorted, there are so many caveats and restrictions there's no way it can really be called unlimited. Unlimited should mean unlimited or they should just state the limit.
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As far as I know, O2 are in the process of dropping their 'unlimited' description for data. E.g. new iPhone tariffs mention "UK data: x mb". Much better.
 
I thought they only got away with the term unlimited because they warned you when you went over the cap and did not charge you.
 
Voda phone have a three strike rule... Warn you twice that you have gone over then on the third you have to pay...

Only on contract, might be on PAYG but not sure
 
Telescopi said:
Unlike most I think it's reasonable to impose caps, throttling and warn / cut off for over-usage. I think unlimited can be used in this context so long as there is a little * right after it and a clarification on the same page.

Sadly many companies don't give any clarification, ever, and just charging you extra once it goes over your 'unlimited limit' is simply wrong. If you pay for going over limits it is in no sense of the word unlimited.
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But then it's not unlimited. If there is a specific fair usage policy in the small print then in no way is it unlimited. That is the biggest cheat for me.

There are a fair number of providers that provide something like unlimited and their FUP is that your downloading doesn't affect others use, without a specific cap. IMO they can call themselves unlimited.

If however a company says "unlimited", subject to FUP and the FUP specifically states that unlimited means 50GB then in no way is it unlimited. Even those that don't charge once going over that limit but throttle the line majorly shouldn't be allowed to call their accounts unlimited.

Even worse are those companies that don't say a limit in their FUP but email you when you go over a define limit and say you are over the limit...
 
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