Issue at Restaurant

[bledd]

My mum got arrested once after an altercation in a restaurant on my birthday. But I suspect that may have been because she was hammered and was done for drunk and disorderly outside rather than the thing in the restaurant.

I love bringing that story up when my mum gets a bit too big for her boots.

Location: Glasgow

Ahh

 

[Skull]

They've certainly taken a bit of a pasting here - this thread has has 1,700 views and even if that's only each person looking at the thread 3 times, that's still 500-odd people who've been quite thoroughly put off going to that restaurant.

 

[JBuk]

that's still 500-odd people who've been quite thoroughly put off going to that restaurant.

On the contrary, all this press has got me wondering what this restaurant is really like and I would love to eat there

 

[SirCanealot]

Terrible service.

I took a one day customer service introduction a while ago (which was actually quite interesting!) and I can link it to this really easily...

Turning a complaint into a positive resolution (eg, a bad meal followed by discounts, apologies and a free round of drinks) can turn an unhappy customer into a happy customer who will tell his friends about the situation "It was bad at first, but they sorted it out quickly and gave us free beers!"

I think it's a statistic like on average if one person has a bad experience which isn't resolved, they will go and tell 5-10 of their friends about it. Where as, they will tell the same amount of friends about the situation if a bad situation had a positive ending (gossips, anyone? )

And leaving your name and address and then leaving was the correct thing to do.

Also reminds me of the other day when my brother was in a local pub (The Falcon, Kilburn, near Queens Park station, for google ) and the manager was being a complete ass. One of my brother's friends had her drink drunk by another customer, and she asked to get it replaced and after a short discussion the manager came over (with terrible attitude from the start) and started saying "Oh, we can't be your bloody drink security!). My brother had a bit of a go at her (he was off his head ), and ended up swearing at her (not the best thing to do, but she was being a complete ass). She told him to leave and never come back and he told her "I've come in here about 5 times in my life, and I haven't been in here for about 5 years or so. My pleasure". Cool, for the sake of a few pence worth of drinks, they've lost customers...

It's a real shame as The Falcon used to be a popular pub in the area and a local gathering spot/meeting point (even the bus stop used to be called "The Falcon") as it's kind of situated in the middle of the road, but if the manager is being that bad (my brother saw her mouthing off to other people), it's not going to be around for much longer...

Anyway, this is just one of my pet peeves. I think especially during this recession, owners need to go out of their way to MAKE FRIENDS with their customers. I've got a local curry house in the area which isn't often very packed, but it has a loyal following -- there's always one or two people in there -- (and me and my family order from there whenever we fancy a good curry) and is therefore still in business.

Going out for a meal is about experience. And ******** ruin an experience like nothing else...

 

[Strepsils]

Hehe

 

[Narziss]

This reminds me of the time some friends and I went to the Clifton curry house at the end of Brick Lane in London. The service was terrible and after waiting for well over an hour for our food it arrived cold and was very poor. The waiter and manager were extremely rude when we complained and it ended up with us paying for the drinks we’d ordered and leaving the food sitting on the table.

Just as well really considering the restaurant later featured the Rogue Traders (or something similar). They had footage of them using the sinks to wash their feet and then using the dishcloths to dry them. They also cooked their food with Pataks ready-made curry sauces of all things! If I wanted that I'd go to my old dears place (for curry, not foot washing).

 

[SirCanealot]

Just as well really considering the restaurant later featured the Rogue Traders (or something similar). They had footage of them using the sinks to wash their feet and then using the dishcloths to dry them. They also cooked their food with Pataks ready-made curry sauces of all things! If I wanted that I'd go to my old dears place (for curry, not foot washing).

Ewwwwwwwwwwwww! AND ready made sauces!

Be happy you didn't eat their food. I think MacD's would be better for you in that case... less chance of finding toe nails... (if only just )

 

[Danger Phoenix]

*Updates*

(see first post)

 

[rypt]

This reminds me of the time some friends and I went to the Clifton curry house at the end of Brick Lane in London. The service was terrible and after waiting for well over an hour for our food it arrived cold and was very poor. The waiter and manager were extremely rude when we complained and it ended up with us paying for the drinks we’d ordered and leaving the food sitting on the table.

Had something like this in "The Living Room", just of Regent Street in London.
Real shame, as the local one in Oxford is VERY good.
Needless to say I'm not going to any of them from now on as the the head office completely ignored my letter of complaint

 

[Tripnologist]

*Updates*

(see first post)

Great that they're trying to make amends, but judging on how they acted initially, you know they're only doing it because Taste London probably told them they had to, else they might not be included next year.

Regardless, based on your initial post, I will never eat there.