Cheque damaged in post - who to contact

ringo747 · 23 Jun 2010 at 18:35

After about a 2 month delay I finally got my cheque in the post for travel insurance claim for when I got stuck in Cyprus.

Today I received slightly more than half an envelope with a fair chunk of the top right corner missing, as well as half of my cheque which was inside. Obviously I can't lodge this into the bank. It is a disaster trying to get hold of the people at direct travel as they are so busy.

Is it worth mentioning this to the post office folks? Not sure whether it was intentionally tampered with to look for money inside but it sure is annoying not having a full cheque to lodge. The missing part of the cheque contains the number etc so I have no idea what details to give the insurers to issue a replacement!

whitecrook · 23 Jun 2010 at 18:46

ringo747 said:
After about a 2 month delay I finally got my cheque in the post for travel insurance claim for when I got stuck in Cyprus.

Today I received slightly more than half an envelope with a fair chunk of the top right corner missing, as well as half of my cheque which was inside. Obviously I can't lodge this into the bank. It is a disaster trying to get hold of the people at direct travel as they are so busy.

Is it worth mentioning this to the post office folks? Not sure whether it was intentionally tampered with to look for money inside but it sure is annoying not having a full cheque to lodge. The missing part of the cheque contains the number etc so I have no idea what details to give the insurers to issue a replacement!

Whoever wrote the cheque should have the number.

Don't see why you can't fire the cheque through anyway/

tom_e · 23 Jun 2010 at 18:48

give it a try at the bank, you never know and It'l save the hassle of getting another sent

dane3388 · 23 Jun 2010 at 18:50

I would try putting it in if i were you it could save you a lot of hassle. I imagine you will have to send the cheque back to the company so that they confirm you don't still have it.

ringo747 · 23 Jun 2010 at 19:22

Sounds like it is worth a try lodging it anyway - the whole right side is ripped so all that it contains is my name, a date, and the value!

PapaLazaru · 23 Jun 2010 at 19:24

Is the signature, amount and bank details that run along the bottom still visible?

ringo747 · 23 Jun 2010 at 19:27

No, there are only 2 digits of the bottom strip visible!

V4NT0M · 23 Jun 2010 at 20:38

The insurance company should know the number of the cheque anyway.

Haha, I guess I have the US dictionary installed in firefox, it want's me to type "check" lazy Americans.

meghatronic · 23 Jun 2010 at 21:50

I'd ask at your bank, still.

Evil^ · 23 Jun 2010 at 21:53

Give it a shot

worth a try rather than getting another one sent out.

mistercrabb · 23 Jun 2010 at 21:59

ringo747 said:
No, there are only 2 digits of the bottom strip visible!

99% sure it wont go through without the bottom strip, but give your bank a ring and ask - no harm in cheque-ing.

meghatronic · 23 Jun 2010 at 22:01

mistercrabb said:
99% sure it wont go through without the bottom strip, but give your bank a ring and ask - no harm in cheque-ing.

>>>>>> door

[FnG]magnolia · 23 Jun 2010 at 22:11

Call the issuer, they'll cancel the cheque and send you a new one. Alternatively, take it to the bank and they'll tell you to go away. Third option is to post on the internet where no one can give you a definitive answer.

andy85 · 23 Jun 2010 at 22:17

Whoever issued the cheque originally would be able to issue you a new one. Give them a call.