Never thought I'd post a topic like this but: Online fraud advice needed

Supercow

Supercow

Supercow

Soldato
Joined
30 Aug 2003
Posts
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Straya
I usually hate these kind of threads but I need your advise please.

To make a long sotry short, here are the facts:

Item bought off eBay
I received it in good time and immediately left a positive feedback
I found out a week later that the system was faulty (computer)
I sent the seller video proof of the item being faulty (powering down)
I sent the seller the item back at my own expense
Nearly 3 weeks later I am still waiting on the seller to refund me my money
He claimed he did not receive it, even though I have tracked it via royal mail
Seller said that he will refund as soon as he has cleared fund in his account
Seller further ignoring my emails

I have the following
Entire email chain proving communication
Video proof of faulty computer
Royal mail receipt an proof item returned to seller

I escalated the issue to PayPal.
Now, is there anything else I can do to resolve this?
I have his home address details, also his place of work – can I get the police involved or some other sort of authority – this guy has really peeved me off, especially because of his tone of his responses (when I still received them)
 
Personal seller, using his work email address as Paypal resistered account.


edit: No not an auction sorry, it was a buy it now offer I made
 
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Banzai_Joe said:
Does his work know he uses their domain for personal ebay/paypal transactions?
Give em a call. ;)
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I would advise against this as you may find it back fires. Let the Paypal method run its course first of all, if you get no where with this then report the matter as fraud/theft with the correct authorities.
 
I was on the phone and before my call connected, I hung up.
I thought it would most certainly not help the situation - hence why I started this thread
 
axer said:
I would advise against this as you may find it back fires. Let the Paypal method run its course first of all, if you get no where with this then report the matter as fraud/theft with the correct authorities.
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Fair enough, but can you not use this as leverage if he doesn't refund you?
 
Banzai_Joe said:
Fair enough, but can you not use this as leverage if he doesn't refund you?
Click to expand...

Threatening him will only make him dig his heels in.

A PayPal dispute is the correct way of doing this, if you've got proof of return. What does he state as a returns policy? anything?
 
let paypal do it's investigation, chances are you'll get your money back. i bought a lappy off the bay and when i arrived in a jiffy bag 'i kid not' the specs of it was not as it was described. i filed a claim for a part refund, it took a while but i got it.
 
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