Should a Camera shop take a camera back, by law?

koolpc · 25 Jul 2010 at 17:33

I bought a DSLR on friday. Tried it out but then had an option to by a better model from a mate.

Am i entitled to take the camera back to the store for a full refund? Can they refuse to take it back? I have tried it out, taken about 60 shots with it.

Dunks · 25 Jul 2010 at 17:35

You bought it and proceeded to use it.. And it's in fully working condition I assume. Why should they legally have to take back used goods and offer a full refund because the person changed their mind? :confused:

vanandjuanunited · 25 Jul 2010 at 17:37

you have used it so i would say no chance. They wont be able to sell it as new.

bigredshark · 25 Jul 2010 at 17:38

Not if you bought it in store (legally, unless they offer a refund policy - some decent shops will...), online you've got a while to decide thanks to the sale of goods act but in person you're less fortunate...

Raymond Lin · 25 Jul 2010 at 17:39

You have no legal rights to change your mind.

Caveat Emptor, Latin for buyer beware. The only option you have is if the store has a policy to return within so many number of days.

koolpc · 25 Jul 2010 at 17:39

Ok, cheers. Just wanted to know before i looked a fool trying for a refund!

vanandjuanunited · 25 Jul 2010 at 17:41

even if store has a returns policy i would assume the item needs to be unused.

syke · 25 Jul 2010 at 17:42

People over at TP are gonna hate you

peterattheboro · 25 Jul 2010 at 17:47

Even if the store has a returns policy, you'll probably get some store credit in return

sketch145 · 25 Jul 2010 at 17:49

syke said:
People over at TP are gonna hate you

This

Gob · 25 Jul 2010 at 17:53

Mate i've worked in shops like that, as long as it has all the original contents, box it up as best as possible and take it back asking for a refund. As long as you are within your 28 days you have a high probability of getting a refund as most shops know its not worth the hassle and loss of business by having an irate customer in the shop for a long period.

And if the absolute worst happens and the completely refuse a refund, then compain to there headoffice.

koolpc · 25 Jul 2010 at 18:10

syke said:
People over at TP are gonna hate you

No, as my mate has sold me his 550D!!!

Dunks · 25 Jul 2010 at 18:37

syke said:
People over at TP are gonna hate you

Why?

For trying for a refund, or?

mcc49 · 25 Jul 2010 at 18:42

Gob said:
Mate i've worked in shops like that, as long as it has all the original contents, box it up as best as possible and take it back asking for a refund. As long as you are within your 28 days you have a high probability of getting a refund as most shops know its not worth the hassle and loss of business by having an irate customer in the shop for a long period.

And if the absolute worst happens and the completely refuse a refund, then compain to there headoffice.

I am not getting my way therefore I complain. Nice advice.

Companies have policies when it comes to returned goods which is usually 'have to be returned unused in resalable condition along with proof of purchased' and for the company I work for anything that is classed as a data storage device are exempt from the return policy, due to the fact we have no real facility to check on the spot what's on the device and the last thing I want is to resell an item that has been returned containing dodgy materials. Our staff advise the customer this and make sure they understand before completing the transaction. So if a customer comes back threatening to complain to head office then I just give them their number and send them on their way as they will just repeat what I already explained to them.

The only thing that would usually change my mind is when the product doesn't meet the sales of good act

Dunks · 25 Jul 2010 at 18:47

Gob said:
Mate i've worked in shops like that, as long as it has all the original contents, box it up as best as possible and take it back asking for a refund. As long as you are within your 28 days you have a high probability of getting a refund as most shops know its not worth the hassle and loss of business by having an irate customer in the shop for a long period.

And if the absolute worst happens and the completely refuse a refund, then compain to there headoffice.

I can imagine the complaint letter

Dear Mr. Head Office,

I've recently bought a camera from a branch of your store, I've opened it and even used it several times, but having found a better deal elsewhere I tried to get my money back in way of a refund, but it was refused.

This is not acceptable....

etc etc.

syke · 25 Jul 2010 at 19:04

Dunks said:
Why?

For trying for a refund, or?

Ah, he had a long thread on TP asking about cameras and people were getting annoyed

manic111 · 25 Jul 2010 at 19:08

They have no legal obligation to take it back, no. But why not just go in and ask nicely, bearing in mind that if they don't take it you don't lost out, and if they do it's a bit of a bonus. Don't complain or moan, just ask if it can be returned.

Paul11 · 25 Jul 2010 at 19:42

just ask them what their returns policy is

Apple have 14 days to return something for a full refund, even if it has been used

its not law, just their own policy

robertgilbert86 · 25 Jul 2010 at 21:11

It's worth finding out from the company.

I think Amazon have a 30 returns thing; I once bought some headphones and didn't like them so I wrote why on the returns form and got refunded.

ElDude · 25 Jul 2010 at 21:18

If it's used, it's down to the individual shop and their returns policy. If it's unused you can return it within 10 days, no questions, although some cowboy companies will try and charge you a restock fee.