Soldato
- Joined
- 10 May 2004
- Posts
- 13,073
- Location
- Sunny Stafford
Scenario: My old IT company used to send laptops to Acer for repair, Acer being our main supplier. What happens is that a depot worker will pick a random consignment, slit the underbelly of the box, pull out the laptop then reseal the box. Because they used the bottom of the box, the top remains legitimately sealed and they don't care if the box now weighs lighter. This happened to about 1 in every 50 of our machines. Yes, Acer use DHL as their assigned courier now but their previous courier Citylink also did this.
Has this happened to any of you? I don't work there any more but it was a right pain to us, especially when having to explain it to the customer. Sure, we offer them a new laptop, but then they go down the data loss route (our customers were disabled students).
Has this happened to any of you? I don't work there any more but it was a right pain to us, especially when having to explain it to the customer. Sure, we offer them a new laptop, but then they go down the data loss route (our customers were disabled students).