Online banking scam

Surfer

Surfer

Surfer

Soldato
Joined
31 Dec 2005
Posts
11,179
Location
Glasgow
Does your online banking service hold your statements for over 2 years?

Mine holds em for 2 years and then if i want records from further back i have to pay a fee to get access.

I was told i should have printed my statements out to safeguard this kind of thing....but doesnt that defeat the purpose of doing online banking in the first place? ie paperless banking?? :confused:

So now they are basically quite happy to scam me, because the information im after is a few months over 2 years.

All they are doing is moving it from one database to another its still getting stored by them :/.....god i hate banks i really do :( Yeah its only £5 but thats what makes it more annoying tbh...theres no logic to it...

Customers should have at least 3 years access to their accounts imo.

hrmmm

How much does it cost the bank to process a cheque, anyone know?
 
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Has similar with RBS.. paid up as i needed to and waved the middle finger there way soon after leaving for the halifax. Very unfair imo but thats life when it comes to banks/money and unfair charges.

Andy
 
Is that £5 per statement? if so thats extortionate!

Would only be a a tenner if you went down the data protection act for all your statements!
 
Andrew Moore said:
Has similar with RBS.. paid up as i needed to and waved the middle finger there way soon after leaving for the halifax. Very unfair imo but thats life when it comes to banks/money and unfair charges.

Andy
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Don't the Halifax only keep them for 2 years too though once they are archived?
 
bank of scotland or HBOS depending on what they're calling themselves.

I dont mind charges if a customer breaches a condition but i havent.

They have just decided that 2 years is the threshold...no idea how they came up with it. I suppose if they made it 3 or 4 years it would increase their *active* server load, bandwith and reduce space? so much so as to cost them too much money?
 
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Surfer said:
I was told i should have printed my statements out to safeguard this kind of thing....but doesnt that defeat the purpose of doing online banking in the first place? ie paperless banking?? :confused:
Click to expand...

I guess the reason is that they want to discourage everyone from easily going back yonks to dispute 'unfair' bank charges. Surely it makes no difference to them allowing customers access online to all their statements since the dawn of time, since they're storing all the information one way or another anyway.
 
Lloyds Bank asked me to go paperless and said I could download statements direct from the web site. They told me I could save a rain forest!

Currently I receive one bank statement per month from them by post, usually consisting of two sheets of paper.

At the time they asked me, quite often, the monthly statement on the web site consisted of five or six pages. Some pages had only one or two entries. I told them that I would have been happy to download the statements if the detail was laid out as per the monthly (mail) statement but was certainly NOT prepared to print off more pages than they were sending me through the mail.

The Amazon rain forest is safe in my hands!

Their argument was that that was the way the computer was set-up.
 
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