Can I cancel my Mothers cheque?

doofer

doofer

doofer

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My elderly Mum has just been ripped off by a local uPVC Door firm, she's paid way over the odds and the workmanship is just terrible, the door doesn't even fit the frame properly, very difficult to lock! I am just so angry with the work and to top it off she has already bloody paid them in full after pressure from the ******* fitter! :mad:

She's very doddery and now extremely upset too so will not go to the Bank tomorrow so can I get her cheque stopped somehow on her behalf?
 
if you explain to the bank, that she was ripped off by a rogue trader, then they should help.
also inform your local trading standards office, hopefully they can try and stop this happening to someone else's mum
 
She can write a letter and you can take it into her bank on her behalf. I'm surprised they agreed to take a cheque as usually they would drive her down to the nearest cashpoint and get her to withdraw cash. As said, cancelling a cheque will incur a charge, cancelling it won't stop them from coming around claiming more money either.
 
I don't think you will have any legal right to cancel a cheque on your mother's behalf, the bank will almost certainly require your mother to do it unless you have power of attorney. Good luck though, rogue tradesmen are the lowest of the low.

Please be careful about this, your mother may well end up in court so maybe take a trip to the CAB or better still a solicitor.
 
Meh, I thought it was weird her refusing to go to the bank with me in the morning to cancel the cheque, she's just phoned and told me she paid them with cash... Didn't tell me earlier as she knew I'd go ballistic. :(
 
I'm so angry as it's a big well known Local Firm not some fly-by-night unknowns, they have been going over 40yrs! I can't believe they ripped her off like that, they are so well known here I didn't even think about going down there to supervise for her, thought they could be trusted :mad:
 
Could always call the guy round to your house to give you a quote on new doors and then beat him to death with your keyboard :p

Or call CAB
 
doofer said:
I'm so angry as it's a big well known Local Firm not some fly-by-night unknowns, they have been going over 40yrs! I can't believe they ripped her off like that, they are so well known here I didn't even think about going down there to supervise for her, thought they could be trusted :mad:
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In that case start with a complaint, they might fix it.

the fact it is a long running established company is a very good thing. they aren't going to do a runner.
 
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Call CAB and see what rights you have, if you think youve got a chance of winning against them somehow, call the company and say unless they come and recify the changes and buy your mum a box of chocolates your taking them to court?
 
Megahurtz400 said:
Call CAB and see what rights you have, if you think youve got a chance of winning against them somehow, call the company and say unless they come and recify the changes and buy your mum a box of chocolates your taking them to court?
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He'll have a case against them if the work is a shoddy as he claims. What sort of warranty comes with the door? When I got mine replaced last year all work was guaranteed for 10 years, I got the impression that was kinda standard.

FWIW my Dad (a retired solicitor) always says the best way to initially handle situations like this is to send a letter marked private and confidential to the Managing Director of the company. P&C means that his secretary shouldn't read it and filter it out. In the letter keep it polite and state your grievances calmly and non-accusatory. Obviously keep a copy of the letter and proof that it was received if it does go to court.
 
As previously said, the fact that they've been going going for 40 years is a good thing. The owner/director may know nothing about this and will be keen to rectify the situation. Don't go in guns blazing.
 
scorza said:
He'll have a case against them if the work is a shoddy as he claims. What sort of warranty comes with the door? When I got mine replaced last year all work was guaranteed for 10 years, I got the impression that was kinda standard.

FWIW my Dad (a retired solicitor) always says the best way to initially handle situations like this is to send a letter marked private and confidential to the Managing Director of the company. P&C means that his secretary shouldn't read it and filter it out. In the letter keep it polite and state your grievances calmly and non-accusatory. Obviously keep a copy of the letter and proof that it was received if it does go to court.
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Ofc, politeness is a must for nice letter.

I cant stand people who start shouting at shop assisants/waiters etc when they get something wrong!
 
joey1211 said:
As previously said, the fact that they've been going going for 40 years is a good thing. The owner/director may know nothing about this and will be keen to rectify the situation. Don't go in guns blazing.
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This, it's quite possible the work might even have been subcontracted out to another company or a self employed fitter.
 
An established firm could still subcontract to or employ numpties. Let them know - they may be as embarrassed as you are angry.
 
They say they don't subcontract, from the website: http://www.snowdoniawindows.co.uk/

The secret of our success lies in our commitment to both quality and service, which is why we only use Snowdonia employed, experienced fitters, to install our products.
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Also, from the website they say they manufacture all their products themselves, so according to that they told my Mum a **** and bull story about having the door not turn up on Tuesday, they are lying one way or another there.

It really is farcical, the door and panel frame were ordered over 8 weeks ago, they came on Tuesday to install, but told my old dear that the door had not come, so they fitted the frame and panel and blocked the doorway off with some temporary door thing, told her they'd return today (Wednesday) with the door she ordered and fit it, they came today and fitted the door but it has a fault on an interior panel from manufacturing that they say needs replacing, this is going to take 10 days to come (Strange, the website says otherwise...) she gives them the payment and they bugger off.

I visit my Mum to make sure she's OK and check the door, she had been told to phone me if there was any problems I live 15-25mins away, she was worried I'd kick off about the door not turning up when it was supposed to so she didn't phone, now I trusted these monkeys, any other firm without any sort of reputation and I would have been there watching, but my old dear is knocking on and she worries about her independence so I was happy there would be zero problems and let her have the feeling of independence by not turning up and taking over things for her.

The door does not fit the frame, there is a gap from the top of the door down to around halfway, the weather-seal is nowhere near, I can fit my huge fingers in the top gap. The door is very difficult to lock which I can only assume is also an alignment problem somewhere, there are various uPVC strips that look like decorative covers, one of these strips is pink, it looks like a manufacturing problem and stands out like a sore thumb, no idea how the fitters missed this as it is the full length of the door. Where they've fixed the frame to the brick looks like a child has been given a hammer drill to play with, just very shoddy workmanship and is not very solid at all.
 
Go talk (or phone) to a manager first of all, as said they may well not know and be embarrassed and get it sorted. If not then phone cab up.
 
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