grounds for dispute on ebay?

Disco Boy

Disco Boy

Disco Boy

Soldato
Joined
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I never thought that I'd be the poster of an ebay thread... So for that I'm sorry. if you've come to post complaining about "yet another ebay thread" then don't bother.

Anyway. I recently bought a seiko 5 automatic wristwatch which came to £21.22 inc postage. This is about the going rate for one in good nick, which this looks to be.

The problem is that it is losing time, and by losing time I don't mean normal a few seconds a day, I mean over 5 minutes per hour. This will cost around £60 to have serviced, probably more, maybe a bit less.

Here's the snag, the listing said nothing about the timekeeping of the watch. Would I get anywhere with a dispute? As it is it's of absolutely no use for its intended purpose; to keep time. I have yet to leave feedback. The other potential snag is that I have only used ebay once before, and that seller still has yet to leave feedback, so I have 0 feedback.
 
The primary function of a watch is to keep time

Since nothing was said about it's timekeeping abilities in the listing, I think you were entitled to expect it to work properly

Contact the buyer and see if they'll give you a refund
 
If there is a problem with an item before the sell it then the seller must notify you of that problem. Everything on ebay is assumed to be working unless otherwise stated. If the seller says that it is not tested then you wont be able to get a refund but if they dont mention the fact that it doesnt tell the time then you will get a refund.

Have you contacted the buyer. Seems a bit of an odd thing to try and offload on ebay. Its not like you will finally figure out that your watch is dodgy after 6 months.
 
All seems pretty straight forward to me. Watch is faulty, wasn't listed as such, you get a full refund. What's the alternative? Either lose 20 quid or pay even more to get it fixed. Does the seller have good feedback?
 
Curio said:
All seems pretty straight forward to me. Watch is faulty, wasn't listed as such, you get a full refund. What's the alternative? Either lose 20 quid or pay even more to get it fixed. Does the seller have good feedback?
Click to expand...

How much will I lose on a refund? Just return postage, or postage to me as well (£3.99)?

His feedback is 99.6 from 856 deals.
 
Hmmm, not sure. You'll definitely have to pay the return shipping - unless he states otherwise. His feedback is good, so he'll probably be OK about it. He might be a bit suspicious of you because of the zero feedback - so don't push your luck too much and seem accommodating to the situation....even though you're the one who's been sold faulty goods.
 
Item is clearly faulty. Message the buyer and let them know. Be nice! Its amazing how many people are not, and it just gets our back up. They will be wary with your Zero feedback.
 
How does this sound?:

Hello,

I received the watch yesterday as expected. I got it going and set the time and date. I noticed straight away that it was losing lots of time. I set it again and over the course of 10 hours last night it lost almost 50 minutes.

The second hand often stops when the watch is left at an angle, this is in addition to the poor timekeeping when left flat (I left it flat last night)

I think that you'll agree that a watch losing at least 5 minutes an hour renders it broken. As such I would like a refund.

Kind regards,
*me*
 
Sounds ok. Give him a few days and if he doesn't reply, open a dispute with paypal. Item not as described. You'll have to pay return postage.
 
Condition: Used: An item that has been previously used. The item may have some signs of cosmetic wear, but is fully operational and functions as intended.
 
Okay I got a reply that said:

if its not working properly yes please send it back .... could you send it directly to my brothers address as i was selling it for him .... please send to :-
*uk address*

Now I'm a bit wary, I always intended to send it via recorded, but should I insist on sending it to him? Or if it all goes **** up will I be okay based on this message from him and it being via recorded mail?

Also what shall I do with regards to my refund? Ask for a full refund including his postage before I send it or what?
 
I would message him and say you would rather send it back to him. Recorded delivery, for peace of mind.
Pretty sure the standard procedure is, you get the refund when he gets the item returned.
I would also inform ebay themselves by phone, they will advise you more and log the situation.
 
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