Being Threatened with trading standards

JBuk · 3 Sep 2010 at 00:50

EdGey said:
Personally I think sanaxe1 is in the right. You have offered to refund the difference and she is trying to get free things because of a simple mistake.

Seek advice from a reliable source though, its the law that matters.

No , she is trying to get exactly what she thinks she has paid for , the mistake wasn't her fault

tbh no wonder she is being arsey after reading some of the ops way of thinking

sanaxe1 · 3 Sep 2010 at 00:51

Amnesia said:
but then when she looked at the price she may have decided to shop elsewhere if she found it cheaper or choose a different OS which she could find cheaper or maybe not bought it at all.....you took those options away from her.

if overclockers advertise an ati 5970 for 135 quid i would buy it even tho i dont need it. but then if i open the box and find a 5770 should they argue that the 5770 is worth that much ?
it's false advertising and the least i would expect is my money back and yes i would be pretty annoyed at them.

she put this :

" So instead of having bought the retail version I would have buy the oem one from you which would have costs me more cheaper."

I would like to say normally i go out of my way to provide excellent support and some of the best prices and free next day delivery and that this is our first major problem customer in 3,000.

JBuk · 3 Sep 2010 at 00:52

EdGey said:
It angers me slightly. She is practically trying to steal from you.

.

it's actually the other way round

alex24 · 3 Sep 2010 at 00:52

EdGey said:
It angers me slightly. She is practically trying to steal from you.

Probably best to just settle it though and move on.

You win some you lose some and all that.

Like you said above, seek advice from a proper channel who knows their stuff, not me or others just giving their 2 pennies worth.

If she wants to be an arse though, play it by the book. Offer no more than you need to, don't give it away just for the sake of it or you'll keep getting people like this taking advantage of a simple mistake and taking you for a bit of a ride.

Tefal · 3 Sep 2010 at 00:53

alexhull24 said:
I'm not being arsey at all mate, but you've gone and done it again!

You had a go at me for selective quoting and a load of other tosh for telling you that they had not offered to put it right just after you said they had :/

Cybermyk · 3 Sep 2010 at 00:53

EdGey said:
It angers me slightly. She is practically trying to steal from you.

She's asking him to honour the contract, she might be a bit gobby but she's not stealing.

If I offered you three puppies for £100 and then gave you only one you'd be asking me for the other two or taking me to court. It's that simple.

alex24 · 3 Sep 2010 at 00:55

Tefal said:
You had a go at me

Wasn't my intention, I apologise if I've offended you.

"andy" · 3 Sep 2010 at 00:56

sanaxe1 said:
Looks like i'll have to give her the 2 extra licence keys then. As she has already registered the product and as such i would have to give her her money back plus not be able to re-sell the item. God dammit 1 number causing me hassle

refunding her will cost you 1 licence and giving her 2 more will cost you 2 ?

so why give her 2 more ?

you owe her atleast a refund though

Amnesia · 3 Sep 2010 at 00:57

sanaxe1 said:
she put this :

" So instead of having bought the retail version I would have buy the oem one from you which would have costs me more cheaper."

I would like to say normally i go out of my way to provide excellent support and some of the best prices and free next day delivery. This is our first major problem customer in 3,000.

all that says to me is that she would have bought something different if you hadn't lied (im not being offensive there

).

sanaxe1 · 3 Sep 2010 at 00:59

Cybermyk said:
She's asking him to honour the contract, she might be a bit gobby but she's not stealing.

If I offered you three puppies for £100 and then gave you only one you'd be asking me for the other two or taking me to court. It's that simple.

Is that really the same though?

Its more like , The person needs 3 puppies for what ever reason and was going to purchase 3 individually had i not said i can provide her with the 3 puppies in bulk. She pays me the £100. I then go oops my mistake i will not charge you the price of 3 puppies but only the price of 1 puppy for which you originally wanted but this puppy is cheaper then the puppies at other places anyway.

alex24 · 3 Sep 2010 at 01:00

Forget the puppies, give a full refund on the software and state it was a simple mistake, now from what I understand (not a full grasp here, beware) you've done what you need to. You shouldn't have to give away more software and make even more losses.

JBuk · 3 Sep 2010 at 01:01

sanaxe1 said:
Is that really the same though?

Its more like , The person needs 3 puppies for what ever reason and was going to purchase 3 individually had i not said i can provide her with the 3 puppies. She pays me the £100. I then go oops my mistake i will not charge you the price of 3 puppies but only the price of 1 puppy for which you originally wanted.

It doesn't matter what she origionally wanted so get that out your head, all that counts is what she paid for or what you led her to believe she was paying for which was 3 licenses.

The fact she accepted your offer of 3 licenses and you took her cash forms the contract and you've failed to supply your end of the deal

sanaxe1 · 3 Sep 2010 at 01:02

ah ok.

Dano · 3 Sep 2010 at 01:02

If your trade cost of two licences is greater than the profit made on her sale give her a full refund, if it's not give her two additional licences, you'll lose the least you can and still come out looking good and either way she will be happy.

Cybermyk · 3 Sep 2010 at 01:03

sanaxe1 said:
Is that really the same though?

Its more like , The person needs 3 puppies for what ever reason and was going to purchase 3 individually had i not said i can provide her with the 3 puppies in bulk. She pays me the £100. I then go oops my mistake i will not charge you the price of 3 puppies but only the price of 1 puppy for which you originally wanted but this puppy is cheaper then the puppies at other places anyway.

Nope, you offered three, she paid the money but got only one. It's up to you to provide the other two.

EdGey · 3 Sep 2010 at 01:04

JBuk said:
The fact she accepted your offer of 3 licenses and you took her cash forms the contract and you've failed to supply your end of the deal

So does that mean the next time I spot a CPU on OcUK for £0.00, I can quickly purchase it and argue the same point?

or...

JBuk · 3 Sep 2010 at 01:05

just to add, this isn't the same as a customer wanting an ipod for a £1 because it was mispriced , the fact money has been exchanged changes things

"andy" · 3 Sep 2010 at 01:05

EdGey said:
Personally I think sanaxe1 is in the right. You have offered to refund the difference and she is trying to get free things because of a simple mistake.

Seek advice from a reliable source though, its the law that matters.

she is totally in the right imo. she is trying to get 'free' things because he offered those things in the advert !

if you buy 3 things (as advertised) you expect 3 things. you dont expect a discount and having to buy 2 more things. you probably wouldnt even want 3 of what you bought but for a little extra money youd be daft not to buy them to sell on

alex24 · 3 Sep 2010 at 01:07

I understand what you guys are saying, but I think that all he's legally obliged to do is apologise for the mistake and give a full refund.

JBuk · 3 Sep 2010 at 01:08

EdGey said:
So does that mean the next time I spot a CPU on OcUK for £0.00, I can quickly purchase it and argue the same point?

or...

if you bought 3 cpu's from them for £0.01 and only one arrived then you would be in your rights to ask for the other 2 or return the 1 and get a full refund of 1p