Selling old BB - Remove email account?

Drake5

Drake5

Drake5

Soldato
Joined
12 Dec 2005
Posts
14,573
Hi guys,

Put my old BB for sale recently and was just wondering how I go about removing the email address associated with my BB.

I did wipe the BB and it removed my BBM and the contacts, but when the phone started up again my email account was already linked with the BB.

Is this just because I left my SIM card in? For example if I wiped the BB again and inserted another sim card, would it re-link my email account?

Thanks
 
Phone up the network that you had the BB with and ask them to remove the PIN thats associated with the device on their network...you need to release the PIN number or else the next person you uses it may not be able to set up his email etc.
 
Spawn said:
Phone up the network that you had the BB with and ask them to remove the PIN thats associated with the device on their network...you need to release the PIN number or else the next person you uses it may not be able to set up his email etc.
Click to expand...

Thank you. :)
 
for some reason the protocol at our work is to get your password wrong 10 times, on the 10th time it will fully reset the phone. I'm sure there is a better way of doing it, but this does work, not sure of the screens but it needs to be one that tells you how many times you've got it wrong or maybe how many tries you have left.
 
Abraham said:
for some reason the protocol at our work is to get your password wrong 10 times, on the 10th time it will fully reset the phone. I'm sure there is a better way of doing it, but this does work, not sure of the screens but it needs to be one that tells you how many times you've got it wrong or maybe how many tries you have left.
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If your on a BES then the admin can even set it as low as one although thats something i would never suggest and any admin in their right mind wouldnt allow it to one time then a full reset.

If its the security lockout then you do get a screen that says you have x number of time before the phone resets itself...well thats what i have on my BB when i have it set to a security lock.
 
TDenic said:
How do I actually do that then? I can't be bothered to ring tmobile up at the moment.
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Lol. It took me 30 minutes to get T-Mobile to disassociate the PIN. The standard representatives will have no idea what you are talking about. When it became clear I knew more about blackberries than them (after I politely explained to them why what they suggested wouldn't work and/or wouldn't achieve what I want) they had to ring around various departments until they finally found someone who understood what I was talking about. Don't let them transfer you to the Blackberry CS as you have to pay for that and might not even help you.

edit:

A few of the many things i had to explain.

-A blackberry PIN isn't the same as a simcard PIN or phone PIN. They tried to make me read the manual and said it'd be in there. When I asked where, the agent even went through it to point out to me where and failed.
-Resetting the phone won't do it.
-The actual account and PIN association exists on T-Mobile's servers (the standard CS agents genuinely don't have access to this though).
-Only the mobile network can do this and hence they must have the capacity to do it (even if they say they can't).

You could get lucky and have a CS agent who has done it before and hence knows exactly who to transfer you to.
 
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On the phone to them right now. What a total nightmate.

He's telling me to reset the phone. Major fail.

Even if I do do a security wipe though, my email account stays linked for some reason.

Do t-mobile need to issue me with a brand new PIN that I supply to the buyer or?
 
ghost101 said:
Lol. It took me 30 minutes to get T-Mobile to disassociate the PIN. The standard representatives will have no idea what you are talking about. When it became clear I knew more about blackberries than them (after I politely explained to them why what they suggested wouldn't work and/or wouldn't achieve what I want) they had to ring around various departments until they finally found someone who understood what I was talking about. Don't let them transfer you to the Blackberry CS as you have to pay for that and might not even help you.

edit:

A few of the many things i had to explain.

-A blackberry PIN isn't the same as a simcard PIN or phone PIN. They tried to make me read the manual and said it'd be in there. When I asked where, the agent even went through it to point out to me where and failed.
-Resetting the phone won't do it.
-The actual account and PIN association exists on T-Mobile's servers (the standard CS agents genuinely don't have access to this though).
-Only the mobile network can do this and hence they must have the capacity to do it (even if they say they can't).

You could get lucky and have a CS agent who has done it before and hence knows exactly who to transfer you to.
Click to expand...

LOL ive never ever been charged speaking to their BB dept...and yes the customer service people dont have a clue as to what they need to do...thats why im always put through to their BB dept who are much more knowledgeable than the customer service agents that answer the phone first time.

The BB PIN is a PIN that exclusive to the BB...every BB in the world has its own PIN number which is made up of numbers and letters. The PINS are registered to the device when they are manufactured and the networks cannot change PIN numbers...in order to do that you would have to get a new BB device....even RIM themselves cannot register new PINS to devices.
 
By Blackberry CS I mean literally the CS team of the company Blackberry.

Even the BB Team within T-Mobile had no idea what I was talking about at first and kept trying to get me to reset the phone.
 
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