As has been explained several times in this thread though, it's not ridiculous.
Are you having a laugh?
- Thread starter SexyGreyFox
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As has been explained several times in this thread though, it's not ridiculous.
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Would you expect your £700 Plasma to cost £650 to repair?
Would you expect your £7000 car to cost £6500 to repair?
All that was faulty was about 3/4" square on the LED screen and Sony try to charge £25 to send it back.
The £25 to send it back is high, but it will have said in your T&Cs that that's what they expect for return of a faulty item if you refuse repair. Keep in mind it isn't only the cost of return postage they are charging you for, there is also the labour cost of having to examine the product to determine the fault and the cause of said fault.
No i wouldn't expect those prices, but myself and others have already said why it is to be expected for that sort of product. [TW]Fox put it very well on the first page:
[TW]Fox;17453944 said:
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I have no problem with the cost of the repair because of the reasons Fox stated.
I have no problem with the £25 return because ARGOS told us this before we allowed them to send it.
I have a problem that Sony didn't say 'Look it's pointless, better to write it off and buy a new one for £5 more'.
Simples.
Why do you need to be told this? Its pretty simple to work out that for £5 more you could get a brandnew one.
Why do you have a problem with Sony's repair centre? They don't know how much you paid, and they don't care. Their job is to inspect the damaged item and give you a repair bill, not to advise you of where to buy a new one for a fiver extra.
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Because I know the tricks after working in a Domestic Appliance factory for many years where the biggest profit was in the Repair Centre.
This is where customers were encouraged to throw new money at old products and then hopefully 1 year up the road they have to buy a new one anyway.
That's why.
Soldato
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As far as i can see you have been provided with the best possible customer service, the guy told you the cost, you refused.
But did they come to you and force you to repair your camera? No. You went to them and asked how much it would cost to repair.
You asked for a service, the price of the service was stated, you refused said service. I just cannot understand why you have an issue with this. It's a repair centre, not moneysavingexpert.co.uk.
There are many scenarios where a repair would be financially impractical, it's down to the owner to decide what to do, the repair centre is just providing a repair service, it's there if you want it.
It's a business at the end of the day. Why on earth would any business turn down a potential customer by pointing them towards a better deal?
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so wait, your down a camera? who ever has it surely owes you £69 for the camera?
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
They've retained the camera because he doesn't wish to pay the diagnostic charge. He will have been informed of this (Whether he was listening or not) when he signed the documentation regarding sending the camera away for repair.
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What in the name of God persuaded you to take back the camera after your daughter had broken it
Did you seriously think it would be economically repaired
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[TW]Fox;17457577 said:
lol! if I were you, I would have got 13 £5 noted and 3 £1 coins and 100 pennies. Arranged the pennies into a nice circle, tear up the notes, and place with the circle. Used the £3 coins to purchase a bag of marsh mellows and matches. Put lit match to tore up notes, used reverse side of spare matches to act as a skewer in order to toast the marsh mellows on your new bonfire
=D
Pretty sure ARGOS isn't frowned upon on OCUK but just had a phone call after taking our daughters £69 Sony camera back after she had dropped it and made the LED screen a bit useless.
Is that Mr Poole?
Yes
It's about your camera, Sony say it's not their fault but there will be a charge if you want it fixing
How much
£65
But it only cost £69
We can send it back to you for £25
I don't think so, bye
I don't blame ARGOS for this but surely Sony must have a brain in their heads to ever think that somebody would pay it - or would some people?
So what are your tales of totally ridiculous Customer Service?
Dude, i'm all for consumer rights, but that is nonsense, lol!
Lets break this down-
You buy a 70 quid camera and give it to a child.
Child promptly breaks camera, writing it off.
You blame the manufacturer for this?
If you had any understanding of mass produced electronics, you would know that this kind of thing is not reparable for less than the amount you would pay for a new item, unless you happen to be a microscopic ninja, with a microscopic soldering iron.
Suck it up, buy a new one
No, they owe him a broken camera, minus postage.
When my wife and I got married and moved in, we bought a bed frame from Argos. It was missing some slats, and it was going to take an age to order a new one in or get some spares. I went to B&Q and got some wood and cut it to size myself. Rubbish.
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People are missing the point of this thread and I blame myself for posting the Customer Service line right after the story.
1) ARGOS told me how much diagnosis would cost if returned and I accepted (good Customer Service).
2) We had already worked out it would cost a lot and were 99% sure it wouldn't be worth fixing BUT since it was under guarantee we might get it fixed for NOTHING because we could see no physical damage on it even though it had been dropped. Sony saw through our ruse and said it wasn't their fault and I didn't argue about (yeah so call me an evil chav for trying to rip them off).
3) The funny bit is Sony thinking somebody would pay £65 for a repaired camera when you could buy the same brand new model for £5 more (this has got nothing to do with bad Customer Service).
4) I am surprised we weren't still charged a diagnosis fee so good on Sony for that.
Now (unrelated to the above) has anybody got their own ridiculous Customer Service story?
1) ARGOS told me how much diagnosis would cost if returned and I accepted (good Customer Service).
2) We had already worked out it would cost a lot and were 99% sure it wouldn't be worth fixing BUT since it was under guarantee we might get it fixed for NOTHING because we could see no physical damage on it even though it had been dropped. Sony saw through our ruse and said it wasn't their fault and I didn't argue about (yeah so call me an evil chav for trying to rip them off).
3) The funny bit is Sony thinking somebody would pay £65 for a repaired camera when you could buy the same brand new model for £5 more (this has got nothing to do with bad Customer Service).
4) I am surprised we weren't still charged a diagnosis fee so good on Sony for that.
Now (unrelated to the above) has anybody got their own ridiculous Customer Service story?
How would Sony know how much you paid for it anyway? And if they did where do they draw the line? £5 less than replacement cost? £10? £20? £30? Where? Or is it just easier to simply provide the repair cost to each customer? Ah yes, it probably is..
And I still dont buy this, why would you ask a totally unrelated question to the main point you were making? You wouldnt post a thread explaining how yesterday you saw a giraffe and then ask at the bottom 'So, has anyone seen Chelsea play recently'.
And I still dont buy this, why would you ask a totally unrelated question to the main point you were making? You wouldnt post a thread explaining how yesterday you saw a giraffe and then ask at the bottom 'So, has anyone seen Chelsea play recently'.
I bought a $300 Sony camera back in March, First time i take it out im snapping a couple of pic in a bar and my mate say i'll take one of you with your girl.
He then drops the camera lense first on a tiled floor bending the lense assembly out of shape. I called sony up, "not economical to repair" so it basically cost me around $20 a photo i took with that camera.
When my mate asked to see my new iPhone I told him where to go sharpish.
He then drops the camera lense first on a tiled floor bending the lense assembly out of shape. I called sony up, "not economical to repair" so it basically cost me around $20 a photo i took with that camera.
When my mate asked to see my new iPhone I told him where to go sharpish.