Anyone have experience of warranty direct

Mike26

Mike26

Mike26

Associate
Joined
22 Sep 2010
Posts
30
Location
Plymouth
Hi

I purchased a car earlier this year and opted to take out cover with warranty direct for cover beyond the garages own warranty. I'm having issues with them regarding proof of servicing and the necessary invoices required.

Do any of you guys use them or have any experience of them at all?

Thanks
 
Hi,

I put in a claim for a broken driveshaft, which they agreed with my chosen garage.

Garage did the work - lovely jubbly! However, I sent them the following proof which they required -

Invoice for work carried out
MOT Certificate copy
Proof of last service (service book stamped up)

A few weeks went by and I heard nothing so I called them up. The guy said he could see no problem, apologised and said the cheque would be with me soon.

Two weeks later I had a letter saying I needed an invoice for the service. I then called the dealer up and asked for an invoice. He sent me an invoice with the labour charges from the garage he uses, which I sent to them.

This then wasn't good enough and he now wants an invoice with all the parts also and some proof of mileage.

I just feel like they are giving me the run around currently?
 
They'll wriggle out of claims if you don't follow their rules to the letter. All third party warranty companies seem to be like this.

Is there any issue with obtaining an invoice with parts listed? And what proof of mileage do they want?

I'd just keep sending them everything they ask for unless you can't obtain it.
 
I contacted the dealer who sold me the car who is now sending me an invoice for the parts he supplied to his garage of choice. I'm hoping this will be enough and proof of mileage should be obtainable from the garage I purchased the car from. I figured I'd also send the purchase invoice for the car in the hope that this will help some?
 
I had this on a claim for the 530d. They wanted proof of servicing - I emailed them a scan of the last invoice, stating mileage, and the page of the servicebook with the stamps on it.

They were then fine.
 
The proof of servicing is interesting. One wonders what relation a broken driveshaft has to poor or even no servicing? Probably no causal link at all, but maybe a statistical one (people who don't service their cars are probably a bit scummy and the sort that will perhaps abuse a car more and perhaps that will cause driveshaft failure).
 
Have had to make 2 claims with them 1 a year since taking it out, so far no problems except for getting work authorised but you get there eventually. It helps if your garage are good with talking to them aswell which mine are. Both times I emailed scans of the required documents, they even phoned me to apologise about a delay in sending out a cheque on the 1st claim.
 
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