Associate
- Joined
- 20 Mar 2010
- Posts
- 200
- Location
- OcUK HQ
Thank you for everyones input thus far.
Our distribution warehouse has to be seen to be believed, although it looks big from the outside I can assure you that what goes on within the four walls is even more impressive. We ship thousands of orders every week and replenish stock all the time, this constant turnover of stock leaves us wide open to many errors along the way. Smaller low priced items such as watercooling fittings are usually ordered in large quantities and it is impossible to count every one of them upon receipt (can you imagine the time it would take to count 20 different product codes each one a quantity of 100, whilst making sure each and every one is the correct item?).
I have worked for many different companies and had some control within the warehousing for many of them, not one of which will count individual low cost products into stock as it is not time efficient to do so. All it takes is for the supplier to have invoiced 100 but supplied 98 for example to then have an impact on an order such as the one we are talking about.
It is unfortunate when anyones order is delayed due to an out of stock issue but yes errors can occur. In the grand sceme of things Overclockers UK from my experience has one of the most organised and dedicated warehouse teams I have worked with who, given the shear volume we process through the warehouse each day, have minimal issues and certainly have a much lower fail rate compared to some other retailers out there.
I am happy however that whoever took you initial call managed to identify the issue, resolve it and ensure your delivery arrived the next day. Maybe the conversation was a "unscripted" but can assure you it was not meant to cause any offence or to come accross unprofessional. I work with the team on the phones, each representitive deals with 100+ calls and 30+ emails and forums posts each and every day, sometimes it can be relentless and on occasion we do have "a slip of the tongue", trust me it is not easy trying to resolve each call as quickly as possible because there are another 6 people in the call queue.
The moral of the story is this - If you are ordering the last one of a small item in stock, please give us a call so that we can make sure it is actually in stock (0871 200 5052)
I hope this clears the whole issue up and I am glad that to some degree it has given some of you out there something to talk about.
Kind regards,
Sonny
Our distribution warehouse has to be seen to be believed, although it looks big from the outside I can assure you that what goes on within the four walls is even more impressive. We ship thousands of orders every week and replenish stock all the time, this constant turnover of stock leaves us wide open to many errors along the way. Smaller low priced items such as watercooling fittings are usually ordered in large quantities and it is impossible to count every one of them upon receipt (can you imagine the time it would take to count 20 different product codes each one a quantity of 100, whilst making sure each and every one is the correct item?).
I have worked for many different companies and had some control within the warehousing for many of them, not one of which will count individual low cost products into stock as it is not time efficient to do so. All it takes is for the supplier to have invoiced 100 but supplied 98 for example to then have an impact on an order such as the one we are talking about.
It is unfortunate when anyones order is delayed due to an out of stock issue but yes errors can occur. In the grand sceme of things Overclockers UK from my experience has one of the most organised and dedicated warehouse teams I have worked with who, given the shear volume we process through the warehouse each day, have minimal issues and certainly have a much lower fail rate compared to some other retailers out there.
I am happy however that whoever took you initial call managed to identify the issue, resolve it and ensure your delivery arrived the next day. Maybe the conversation was a "unscripted" but can assure you it was not meant to cause any offence or to come accross unprofessional. I work with the team on the phones, each representitive deals with 100+ calls and 30+ emails and forums posts each and every day, sometimes it can be relentless and on occasion we do have "a slip of the tongue", trust me it is not easy trying to resolve each call as quickly as possible because there are another 6 people in the call queue.
The moral of the story is this - If you are ordering the last one of a small item in stock, please give us a call so that we can make sure it is actually in stock (0871 200 5052)
I hope this clears the whole issue up and I am glad that to some degree it has given some of you out there something to talk about.
Kind regards,
Sonny
IMO, and IME, it's absolutely pointless, as a good 5S audit should eliminate hazards and contain elementary H&S aspects. Each to their own though - it's not a requisite standard in a lot of industries. 