Damnnn ! Booked Virgin Media but will take a month

Liquid_Entity · 11 Oct 2010 at 22:26

When we rang up earlier tonight to ask for some information on the price and availability of the cable in our area the woman said we could get it installed in a few days. I held off my flatmate booking it on the phone as we could get £65 through Quidco.

When I ordered it, the earliest booking time was a whole month in advance. How come sooooo far ahead. That sucks the woman said a few days and then the internet says 30 days.

How far would you reckon I get if I rang them tomorrow to find out if they can do it earlier ?

mangobreeder · 11 Oct 2010 at 22:34

i booked last wednesday, they are coming this thurs, i cant wait

Liquid_Entity · 11 Oct 2010 at 22:34

online or by phone ?

IrishChr1s · 12 Oct 2010 at 02:25

Booked an upgrade today, 20 > 50mb. No engineer call out until 9th of Nov

Aberfala · 12 Oct 2010 at 08:08

It must depend where you are and how busy they are in particular areas.

Where I am has only just been cabled with Fibre and I had to wait almost a month for my 50mb to be installed 2 weeks ago.

mangobreeder · 12 Oct 2010 at 08:51

phone

Aod · 12 Oct 2010 at 10:39

i know your pain guys, i booked VM broadband a week and a half ago and they're still not coming until the 18th.

not having any internet sucks. my browsing has been effectively reduced to the dial-up days.

mangobreeder · 12 Oct 2010 at 11:02

Aod said:
i know your pain guys, i booked VM broadband a week and a half ago and they're still not coming until the 18th.

not having any internet sucks. my browsing has been effectively reduced to the dial-up days.

LOL

i hate to rub in in, but ive had to wait less than a week, muahahahahaha

MeatLoaf · 12 Oct 2010 at 11:58

IrishChr1s said:
Booked an upgrade today, 20 > 50mb. No engineer call out until 9th of Nov

Cant they just send a signal to your modem?

Duke · 12 Oct 2010 at 12:14

Nope, requires new modem & someone to come out to change it.

Liquid_Entity · 12 Oct 2010 at 13:49

What annoyed me was the woman on the phone said a few days. Internet said 1 month. So who's lying.

sja360 · 12 Oct 2010 at 14:49

its probably a case of if you do it online it takes longer but you do get better deals and such but if you do it over the phone it'll take a week or so but you'll maybe pay more. seems that way to me anyway.

demonix · 12 Oct 2010 at 17:02

Duke said:
Nope, requires new modem & someone to come out to change it.

Also if I remember from other threads they have to do some external work on the street box which is why you need the engineer.

IrishChr1s · 13 Oct 2010 at 01:14

MeatLoaf said:
Cant they just send a signal to your modem?

asked them twice to do that for me, not a chance, was advised the modem I have can't handle the speed. I'll just have to wait.

mangobreeder · 13 Oct 2010 at 22:07

the internet has got its revenge, and my installation date has been pushed back, guess that will teach me for gloating

Duke · 13 Oct 2010 at 22:48

demonix said:
Also if I remember from other threads they have to do some external work on the street box which is why you need the engineer.

I think so, yeah. May depend on the area and how good the signal is.

Aod · 14 Oct 2010 at 01:34

mangobreeder said:
the internet has got its revenge, and my installation date has been pushed back, guess that will teach me for gloating

harsh luck mate

Werewolf · 14 Oct 2010 at 01:59

Duke said:
I think so, yeah. May depend on the area and how good the signal is.

Not just area, the wiring between you and the street box and what position you are connected to on the street box.

From memory every street box has a number of connections that are available, with some starting with a higher strength than others (to allow for longer runs to the house, or more devices).

Hence it isn't quite as easy as just plugging the new box/modem in if the new one is significantly different to the old one (and 50mb and V+ are both effectively multi tuner devices that require all the tuners to be able to lock on to work properly).

I think someone on the cable forum posted some pics of a generic NTL street box with some of the different parts labelled, and IIRC some of the connections are much higher output than others

mangobreeder · 14 Oct 2010 at 07:30

Aod said:
harsh luck mate

tree root would not let hem pull the cable thru. so they need to get a proper engineer to do it.

HaMMuS · 14 Oct 2010 at 17:27

You could phone VM up and say you want a refund for the month for which you won't actually be able to use your internet. That should get some kind of reaction.