I don't think so. They will need to install a quad LNB if you don't have one already.
Do Sky engineers have any respect for ppls property nowadays?
- Thread starter Phil2008
- Start date
I don't think so. They will need to install a quad LNB if you don't have one already.
Deleted member 651465
Deleted member 651465
Why did he need to change the dish?
The LNB (end part of the dish) is what you would need, if you needed anything new.
The LNB (end part of the dish) is what you would need, if you needed anything new.
The guys who did my sky HD install last yr were nothing short of brilliant, very tidy inside and outside the house...took the old dish down and fixed up the wires trailing from it ie putting cable tacks to hold them to the wall...even the hole where they secured the ladder...the guy put a plastic grommit in there.
Inside they kept it neat and tidy...in fact he tacked the wire coming from outside against the skirting board of the house...the guy even hoovered up after himself.
Pretty impressed with their work and gave them some beer money to show them my appreciation.
Inside they kept it neat and tidy...in fact he tacked the wire coming from outside against the skirting board of the house...the guy even hoovered up after himself.
Pretty impressed with their work and gave them some beer money to show them my appreciation.
This, unless you specify where cables are to be run, they will run them in the easiest/quickest root. Talk to them and tell them what you want.
Never had any problem getting them to lay cable exactly where I want, or running/giving extra cable, should I rearrange the room furniture.
Soldato
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Not to mention they're generally smaller, and less of an eyesore. The company I work for went from 90cm dish to 84cm curved dishes; and we regularly end up having to replace the older dishes to improve QoS not just the LNB.
To be fair issues with the alignment/LNB/cable tend to cause us more issues than the dish though; but that's also because we tend to have to be a bit more picky in terms of signal quality due to some of our clients and the datafeed they pull off.
You're right when it comes to Sky though, they're a mixed bunch. Our original install of Sky Digital was absolutely fine, but when we shifted to HD the engineer did such a poor job of checking the cabling and setup over to ensure everything was running properly, that whilst signal quality was about 80% on the first input, the secondary feed quality was only about 20-30%, which was causing breakup etc
I realised the next day (it was installed for the family, although I pay for it, I dont watch much TV) and immediately called them up to get a revisit. Needless to say a complaint was lodged over that one, as it was such an obvious issue, and it should have been checked whilst the engineer was onsite, I don't accept that sort of issue without a revisit from our engineers, let alone one I'm paying to attend.
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The new ones are actually slightly bigger overall, but they look better because of the mesh they are made from just... dunno, looks better lol
sky and virgin use contractors if I remember rightly and they are paid per job so lash ups are very common, I work as a telephone engineer and some of the phone extensions they fit (sky) are shocking to say the least, also the amount of badly blown bricks I have seen is also criminal!!!
complain and get them to sort it. personally I carry white, black, brown and cream lead-in cables to suit the house whether brick, render and so forth, at the end of the day any fitter should treat a customers house as if they were fitting it in their own home.
complain and get them to sort it. personally I carry white, black, brown and cream lead-in cables to suit the house whether brick, render and so forth, at the end of the day any fitter should treat a customers house as if they were fitting it in their own home.
We anticipated this might be an issue when we got Sky HD installed, so we pre-drilled all the holes and left cable rods poking through them so we could help the installer on the day (cable needed to go through a loft). Installer was a lot happier because it took less time and we were happier because none of the bricks got blown out and the job was neat. Win win.
Soldato
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Good idea! Wish I'd done that, our Sky guy drilled our cable in through the corner of our bloody window frame! Really annoying as it's nearly impossible to hide the cable now!
+1
When we had Sky installed, the engineer threw the cables over the roof instead of pinning them around the side of the house. He also made an absolute hash of the telephone cabling to each box. It looked like an eyesore so we ripped it out.
Alternatively, the Virgin Media engineer did a cracking job. Very neat and did exactly as asked.
However, I'm well aware there are both good and bad engineers from both companies. I'll always make sure I'm there to oversee a future installation.
Not sure but the dish we had was like 10ys old.
I should have watched him, but it makes my feel uncomfortable watch someone do a job. I would have deff rung up and complained but that isn't down to me, I dont pay the bills, plus I have a speech impediment problem.
Back when I was installing during uni holidays/days off we had a whole bunch of QA reps come out and check up on our work. Doing a sloppy job renders your installation moot and you wouldn't get paid for it. Also, if you're not happy with the job. DO NOT sign the form. I was one of the nice guys the always explained that them signing the job form tells SKY they're happy with the job I did and it was done to a good standard. I must've done around 3000 installations in my 3 year 'career' and not once did I have anyone refuse to sign.
It's one of those jobs where people are always happy and pleased to see you turn up. I once done an install in a pub with around 150 people literally cheering my every move. It was hilarious. I still get free drinks if I pop in there. Even to this day. I even had a lady offer me .... services, if I repaired her SKY since it was out of warranty and her box was faulty. I fixed the box but declined the service
One sad thing I've noticed visiting 1000's of homes during my time as an installer is the fact that 80% of people live like pigs. Some homes were so bad that I felt like wiping my shoes after leaving the house.
It's one of those jobs where people are always happy and pleased to see you turn up. I once done an install in a pub with around 150 people literally cheering my every move. It was hilarious. I still get free drinks if I pop in there. Even to this day. I even had a lady offer me .... services, if I repaired her SKY since it was out of warranty and her box was faulty. I fixed the box but declined the service
One sad thing I've noticed visiting 1000's of homes during my time as an installer is the fact that 80% of people live like pigs. Some homes were so bad that I felt like wiping my shoes after leaving the house.
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Soldato
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My little rant
I know this is more against Sky themselves than the installers, but meh this thread is pretty close so I'll rant here.
My Grandparents ordered Sky (only for the Sports really and they want a PVR). They're both getting old and frail, so no more twenty holidays a year.
The night before the install was due my Grandad had a bad stroke (he'd had minor ones last month). So morning of the install Grandma phones Dad from the hospital to a) tell him to come to the hospital and b) ring Sky and tell them not to come today as no-one will be home.
Wind on a week and Grandad's now at a hospital nearer to home, and as such Grandma is able to say that she'll at home on a particular morning.
So, she rings Sky. They'll only speak to Grandad as it's in his name apparently.
The install was postponed because Grandad had a stroke and no-one would be home to let the fitter in. Sky won't speak to Grandma as she's not Grandad. Sky insist on speaking to Grandad... well they're not gonna get far as he's in hospital and can't speak after having a stroke!
As this is them trying to join Sky I can't help but wonder what the customer service is gonna be like once Sky have already got your money!
I know this is more against Sky themselves than the installers, but meh this thread is pretty close so I'll rant here.
My Grandparents ordered Sky (only for the Sports really and they want a PVR). They're both getting old and frail, so no more twenty holidays a year.
The night before the install was due my Grandad had a bad stroke (he'd had minor ones last month). So morning of the install Grandma phones Dad from the hospital to a) tell him to come to the hospital and b) ring Sky and tell them not to come today as no-one will be home.
Wind on a week and Grandad's now at a hospital nearer to home, and as such Grandma is able to say that she'll at home on a particular morning.
So, she rings Sky. They'll only speak to Grandad as it's in his name apparently.
The install was postponed because Grandad had a stroke and no-one would be home to let the fitter in. Sky won't speak to Grandma as she's not Grandad. Sky insist on speaking to Grandad... well they're not gonna get far as he's in hospital and can't speak after having a stroke!
As this is them trying to join Sky I can't help but wonder what the customer service is gonna be like once Sky have already got your money!
<Insert generic chav = average Sky Customer comment>