Essential info for courier drivers

Yes, because we enjoy dragging out to your doss hole houses to just stick notes through your door rather than give you the package so we get to drag back again the next day and do it again.

People just need to accept that they dont hear the door, I've walked up to peoples doors, pressed the bell, knocked, waited, walked back to the truck took a card of the pad, walked back, knocked and rang again, written the card out, posted it got back into the truck and made to drive off and as I was pulling away they have opened the door claiming I have not knocked, or I've driven off and got calls from the office saying that people have claimed to be in.

My answer to this?
Why didnt you open the door then you ******* lazy ignorant ****?
I'm not your servant, I dont have 15 minutes to wait till you finish having a crap before you deign to come down and grace me with your presence, I have to drive 200 miles and get 10 drops an hour off, which means I have SIX MINUTES to get from my last drop, to you, find the box, rouse your lazy deaf ass out of bed/get you to finish abusing yourself/get off the toilet/waddle you bloated carcass to the door, answer your idiotic questions about what it is (I dont know/I dont care/its a box/its a bag/you ordered it **** wit how should i know?) explain to you at least 3 times which box to sign your name in (then correct it because you were being ignorant and not listening/you are too stupid to understand). Or as is more likely, Knock/ring count to 30, throw your parcel in the back of the lorry, get a card knock/ring again curse you for being the type of **** that orders a next day delivery to your house even though you know full well you wont be in, write the card out post it, and get back in the truck and drive away.

:)
 
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atpbx said:
Yes, because we enjoy dragging out to your doss hole houses to just stick notes through your door rather than give you the package so we get to drag back again the next day and do it again.

People just need to accept that they dont hear the door, I've walked up to peoples doors, pressed the bell, knocked, waited, walked back to the truck took a card of the pad, walked back, knocked and rang again, written the card out, posted it got back into the truck and made to drive off and as I was pulling away they have opened the door claiming I have not knocked, or I've driven off and got calls from the office saying that people have claimed to be in.

My answer to this?
Why didnt you open the door then you ******* lazy ignorant ****?
I'm not your servant, I dont have 15 minutes to wait till you finish having a crap before you deign to come down and grace me with your presence, I have to drive 200 miles and get 10 drops an hour off, which means I have SIX MINUTES to get from my last drop, to you, find the box, rouse your lazy deaf ass out of bed/get you to finish abusing yourself/get off the toilet/waddle you bloated carcass to the door, answer your idiotic questions about what it is (I dont know/I dont care/its a box/its a bag/you ordered it **** wit how should i know?) exaplain to you at least 3 times which box to sign your name in (then correct it because you were being ignorant and not listening/you are too stupid to understand). Or as is more likely, Knock/ring count to 30, throw your parcel in the back of the lorry, get a card knock/ring again curse you for being the type of **** that orders a next day delivery to your house even though you know full well you wont be in, write the card out post it, and get back in the truck and drive away.

:)
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Could not have put it much better myself. When I did my last driver day out we had a similar one. Drive up to property. Park outside in big orange van. Walk to door. Ring bell. Wait 20 seconds. Knock. Wait another 30 seconds. Walk back to van. Get "Sorry we missed you card". Walk back to house. Knock again. Write out card. Post through letterbox. Door opens!

"Trying to run off were you?"

WHAT? We've been loitering in your front garden for the best part of 3 minutes and only now you decide to actually take notice?

In my experience, the vast majority of people who say "Oh the driver never knocked/never attempted" are either liars or deaf.
I regularly get stories like "I watched your driver from my window walk up to my front door, stand there for a minute, and then walk off and drive away in his van"

Great. So why on earth did you not just go and open the sodding door!? Seriously, people are mental.
 
Lol at 2nd post.

I have had deliveries sent to completely the wrong house. Is that also our fault? How about when it should be a next day dellivery, but no card, no driver, and a delivery attempt was supposedly 'carded'. Must be an invisible one then!
 
PhillyDee said:
Lol at 2nd post.

I have had deliveries sent to completely the wrong house. Is that also our fault? How about when it should be a next day dellivery, but no card, no driver, and a delivery attempt was supposedly 'carded'. Must be an invisible one then!
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I've been running a study at work actually about check addresses (ie driver cannot find house or goes to wrong house)

For one customer I deal with, in the last week I have had 17 check addresses. 15 of those were check addressed because they had provided an incorrect address/postcode/town name, 1 was because it had an amalgamation of 2 addresses on it (this sort of thing) :

Mr Jones
Johnstone street
High road
Leicester
Nottingham
Le1 1aa

The last was a legitimate error by the driver, went to Rose Lodge instead of Rose Cottage, something like that.
 
PhillyDee said:
Lol at 2nd post.

I have had deliveries sent to completely the wrong house. Is that also our fault? How about when it should be a next day dellivery, but no card, no driver, and a delivery attempt was supposedly 'carded'. Must be an invisible one then!
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I dont know-
Do you live In a house that has a "name" or a number?

Are you one of the seemingly infinite number of brain dead knobtards who have a house with a "name" but cant be bothered to put a sign up?
Are you one of these moronic ***** who give their address as "what this road used to be known as" or "what the locals call it" rather than what the sign on the road says, or as its refered to on the map?
Are you one of the mongtards who has a bungalow, in a street FULL of bungalows who gives their address as "the bungalow" and then dont bother to put a sign up?

Do you, like the EPIC retard I had two weeks ago give an ENTIRELY different address to the one where the parcels actually want to be?

Address on Parcels (bits made up to protect the identity of retard, actually no I wont bother he needs kicking for being a dumbass)

Hammond food oils.
Stud farm cottage.
Rufford heath
Nottinghamshire.

ACTUAL ADDRESS WHERE DELIVERY WAS GOING from the sign on the property wall from the guys directions on the phone when he finally bothered to return our calls after TWO DAYS of trying to get hold of him.

Falcon Heath Farm.
Falcon heath.
Rufford.
Nottinghamshire.

Then he moaned at ME for being two days late saying the address was correct!
How can it be! its entirely ******* different it even says it on your bloody sign!

If you are none of the above, then I dont know ;)
 
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atpbx said:
If you are none of the above, then I dont know ;)
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Definately none of the above.

Full address, written correctly, as always. The house has been here for around 80-90 years . . . . When the package gets sent to Newcastle instead of South Shields, then its clearly either the driver, or an admin error.

I also had one delivery company manage to lose an entire box, which measured 3foot x 2 foot x 2 foot. They had no idea where it ended up. To be fair, they did admit it.

A large problem is also when you ring up the customer services because the tracking info actually reads "Delivery refused by customer". They swear blind that you refused it at the door. I had 3-4 phone calls back and forth, only for them to eventually ring the driver for him to say it was a white door. My door is burgandy. Then they realised it was the complete wrong town it was sent to. Despite the address being correct! (That was the one above).

I have had deliveries from fantastic drivers, but there are the 1 or 2 drivers (perhaps agency?) who are really really bad at their job. To the point where they should be sacked for incompetence.

I realise it must be difficult to keep on top, and that I bet you are overworked with not enough time and too many drops / pickups.

Just curious, are you drivers working for massive companies? And hints as to who you work for?
 
A sorry not in card I wish, they didn't even do that, also tried delivering 5 times at midnight. yeah right.

http://www.apc-overnight.com
08 Oct 2010 12:00 CLOSED / CARDED
11 Oct 2010 00:00 CLOSED / CARDED
12 Oct 2010 00:00 CLOSED / CARDED
13 Oct 2010 00:00 CLOSED / CARDED
14 Oct 2010 00:00 CLOSED / CARDED
15 Oct 2010 00:00 CLOSED / CARDED
15 Oct 2010 11:55 RETURN TO SENDER

if there's the option will always pay extra for RM as there depot is close by. But tbh other than that one, I can't remember any other bad deliverys.
 
atpbx said:
Or as is more likely, Knock/ring count to 30, throw your parcel in the back of the lorry, get a card knock/ring again curse you for being the type of **** that orders a next day delivery to your house even though you know full well you wont be in, write the card out post it, and get back in the truck and drive away.

:)
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I'm occasionally one of those people who orders next day delivery despite knowing that I won't be in to collect it, if I'm lucky then the driver will be able to leave it with one of my neighbours who frequently is in but more usually it's because I want to be sure that it has actually arrived at the depot before the weekend since that's the only time I can normally collect parcels. If there was an option on delivery forms where I could specify just to have it sent to the depot and I'd pick it up from there then I might consider that but I've never seen it - perhaps with some reduction in the price given that I'm taking on part of the pickup and delivery schedule.
 
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atpbx said:
curse you for being the type of **** that orders a next day delivery to your house even though you know full well you wont be in,

:)
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What's wrong with that. It means I know it's at the depot and can go collect it.
There should be a cheaper option from delivery companies, a depot collection service, without delivery.
 
The problem with stuff being held at depot for customers is it takes up space, it is an insurance liability, it stands a chance of being damaged and so on.
Lots of people would leave stuff at depots for weeks if they thought they could get away with it. And they're the same people who freak when they find out it's been returned to sender because nobody bothered to come and get it.
 
AcidHell2 said:
What's wrong with that. It means I know it's at the depot and can go collect it.
There should be a cheaper option from delivery companies, a depot collection service, without delivery.
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I used to work at Interlink, we had security shutters on the wondows, heavy duty locked down roller doors, and security barriers.

One week in december someone drove a transit through the locked yard gates, into the depot WALL and knocked it down and cleared out the holds cage, and and all the fresh traffic of the laptops and mobile phones we had for delivery for the upcoming monday.

If you hold traffic, you become a huge liability and theft target.
 
Im not complaining, they tried to deliver my monitor the other day, the note said they will try again tomorrow, they were true to their word, and delivered my monitor.

no dramas, (exept for the guys in the brown vans with the daft shorts!!) pleeeez
 
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