Advice on being sent an incorrect item.

Vanquish-Storm · 24 Nov 2010 at 16:25

Hey guys just after a little advice.

I ordered the Toy Story boxset on Blu-Ray from an online retailer (dont know if i can mention them but its not the rainforest one) on the 18th.

Today i received a parcel from them that contained the boxset but on DVD. :mad:

After requesting a return they are asking me to pay to return the item :mad:

Ive never had to return anything online before, is this normal practice? I find it highly unacceptable that im having to pay for somebody elses mistake. :confused:

a1ex2001 · 24 Nov 2010 at 16:28

You Shouldn't have to pay for a return for an incorrect item, they may want you to pay and they will refund the cost once the item is recieved. Check the T&C's.

Gilly · 24 Nov 2010 at 16:30

Have you double-checked your order?

A2Z · 24 Nov 2010 at 16:31

If its the company that rhymes with 'stay' then they will refund you the postage costs after

This is exactly what happened when I returned a £250 mobile phone.

antijoke · 24 Nov 2010 at 16:33

Gilly said:
Have you double-checked your order?

This.

It's not uncommon to receive both the DVD and Blu-Ray in the same package.

Vanquish-Storm · 24 Nov 2010 at 16:34

Gilly said:
Have you double-checked your order?

Well i thought this at first, i checked my order online and it definatly says blu-ray. Then i checked the item again its definatly a DVD. Even the invoice with the item says blu-ray on it :confused:

It does rhyme with stay, i definatly wont be returning anything at my cost. And its just a big inconvience as it was a gift.

Lesson learnt today : use the rainforest or better yet go to a store and collect the item myself. Dont trust other people to do their job.

Vanquish-Storm · 24 Nov 2010 at 16:35

anticonscience said:
This.

It's not uncommon to receive both the DVD and Blu-Ray in the same package.

As before ive checked, it says DVD on the box and has a big sticker saying "also available in blu-ray"

ive not opened the box as i dont know if this will affect the return.

PhillyDee · 24 Nov 2010 at 16:46

You return it, they refund you the postage cost. Ring them up and confirm that is what will happen.

Vanquish-Storm · 24 Nov 2010 at 16:50

PhillyDee said:
You return it, they refund you the postage cost. Ring them up and confirm that is what will happen.

Cant get through at the minute. I guess lots of other people have the same problem

Im going to have to wait another flipping week now