faulty tumble dryer after 14 months where do i stand?

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Soldato
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bought from currys 14 months ago and has started making a nasty burning smell

spoke to the retailer who are saying its over 12 months old so go do one.


anyone offer some advice on where i stand?
 
Write a stinker to the manufacturer quoting SoGA and fit for purpose etc. There are templates on the web if you need one. They'll probably offer you a 'goodwill' discount on a replacement or even better, but you're basically in the lap of the gods on this one unless you're prepared to take it all the way.

Or

flaming poo through the letterbox etc.
 
Depends if you want another one or this one fixed right away. Writing to them will take time.
New ones aren't that expensive (about the same cost as an extra 3 or 4 years warranty!) and no doubt in this weather you need a replacement / fix asap.
 
I have a suspicion that if the item didn't last a reasonable time due to a defect then the store is responsible for it for upto 6 years or something but i'm not well up on the details so could be completly wrong. Regardless, if the item hasn't been mistreated then it should deffo last more than 14 months. What brand?


What i'd ask is have you cleared out any fluff that may have gathered around the motor?
 
End of day it is out the 12 month warranty.

Can buy a Hotpoint one for around £100...is it really worth the hassle of trying to get it done under warranty?
 
stripped down theres a small amount of dust and fluff but nothing overly so. going to try some further investigation into the "burning smell"

its still working fine, just giving off a burning odour after a couple of minutes use. hmmm


maybe some carbon trim will help?
 
Thinking about it some of my friends had something similar due to not cleaning out the filter regularly enough. They had to get a new something-or-other unit (either thermostat or heater) and paid a fixed price guaranteed fix cost to Zanussi, that was something like £85.
 
The Sale of Goods Act would require you to prove that the washing machine was not of satisfactory quality. If you can do that then you are entitled to some form of compensation. Something that annoys me about shops going "oh only 12 months warranty, bye" is that 12 months is the absolutely MINIMUM amount of time it should last, and that any shorter a period and the item is automatically considered to be totally duff. Yet, 2 months after, it's all fine and dandy? Thankfully the law doesn't see it in such a silly black and white way!
 
GinG said:
End of day it is out the 12 month warranty.

Can buy a Hotpoint one for around £100...is it really worth the hassle of trying to get it done under warranty?
Click to expand...

Goods have to last more than the minimum 12 months. Is it really worth the hassle of spending money he doesn't need to?

PMKeates said:
The Sale of Goods Act would require you to prove that the washing machine was not of satisfactory quality. If you can do that then you are entitled to some form of compensation. Something that annoys me about shops going "oh only 12 months warranty, bye" is that 12 months is the absolutely MINIMUM amount of time it should last, and that any shorter a period and the item is automatically considered to be totally duff. Yet, 2 months after, it's all fine and dandy? Thankfully the law doesn't see it in such a silly black and white way!
Click to expand...

^^ what he said!
 
Interesting definition of satisfactory quality from the Sale of Goods Act:
SoGA said:
For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances.
Click to expand...
So, would people consider 14 months the standard length of time a washing machine would last? I would say no. I have rarely heard of a washing machine dying after this length of time. Many people have washing machines that are over 10 years old (our previous one lasted 13 years and didn't fail, current one is one maybe 6 years).

EDIT: LOL. Not sure why I thought this was a washing machine considering it said tumble dryer in the title :D
 
GinG said:
End of day it is out the 12 month warranty.

Can buy a Hotpoint one for around £100...is it really worth the hassle of trying to get it done under warranty?
Click to expand...

Is it really worth buying a crappy £100 tumble dryer?
 
If the Tumble Dryer still has a Manufacturers Warranty on it, then you may be able to go to the Manufacturers themselves in this instance.

The Sales of Goods Act would refer to the original Retailer, as that is who the 'Contract' was with, so you can quote that if you would like - and they may be able to help further, maybe make a formal complaint against the Retailer under the Sales of Goods Act, or go to the Manufacturer for their advice and possibly complain to them?
 
as others have said, soga and small claims action will cover this as long as you can show the defect is not from your negligence really. If the prolem didn't arise from you as a cause (except through normal use), then it should be fairly straight forward to argue that the item was not of reasonable quality.

therefore you would be awarded compensation for a new dryer, but taking into account the fact that you've had 14months use already.

I'm not a legal expert, etc etc...
 
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