Virgin Internet offensively slow in the evenings

PGdude

PGdude

PGdude

Soldato
Joined
3 Aug 2007
Posts
2,519
Location
London
Just did three tests, and considering I usually have about 10Mb/s download and haven't had this kind of problem until recently this week, I'm getting kind of annoyed. Anyone able to answer why it's just started happening? Usually from about 6pm onwards til around 9ish.

 
Have they made any known changes to your service or they way you recieve your service? Have they changed the contention ratio on your service? (That is the limit to my knowledge! HA! :D)
 
Sounds like traffic shaping. From experience they usually do it after you've been with them a couple of months or download a "load" according to them of data. Could also be doing work on that sector which would be on their website or at least was.
 
Virgin Media is in a right state at the moment. There's literally hundreds of angry people complaining on their forums.

I myself had worse problems with my 20Mb line for over 6 weeks. From 4PM to 2AM i would get no more than 10KB/s with over 50% packet loss and pings of over 500ms.

It's slowly getting better since upgrading to 50Mb, but only because they've started traffic shaping now. :(
 
Robert said:
Wait...you get a forum setup to help customers and get posts about issues?

Well I never.
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No. It's pretty one sided. You complain, and then you get an 'automated' response with a randomly generated time & date of fix, right down to the minute.

Pretty useless, it's just there to shut people up by giving them some false hope in the form of a randomly generated time of fix.
 
Depends how you talk to them I think. I've had a refreshingly constructive discussion with a number of staff; they even booked an engineer visit over private message to save me having to call India and explain everything from scratch.

Having worked in support some time ago I'm not surprised they dish out similar responses to the typical "omg wtf it's stopped working this is **** i'm going to sky" posts that there seem to be lots of. The great unwashed are such a lovely bunch ;)
 
I have the similar situation to this, my speeds are fine though, but my packet loss skyrockets.

This was my reply from someone on VM forums... apparently 8% packet loss is not good enough for them.

The only network issues that I can see are the spikes in utilisation that have previously been referred to in this thread. We are only allowed to escalate these issues to networks once the utilisation has reached a certain level in terms of how high the utilisation is and the length of time it stays above that level. At this point the utilisation on your local chassis does not break these thresholds so we are not in a position to escalate. We will continue to monitor your local chassis and if the situation changes we will deal with as appropriate.
Regards,

Ray Miranda

Help & Support Forum Team
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The period she refers to is 5PM in evenings till 11.30PM... that is not a "length of time" apparently, find it hilarious that they don't consider hey that's peak time our customers will want excellent service... no we're just sheep :).
 
alexhull24 said:
There's your problem. Phone up and complain.
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Will not work. The only thing that I've seen get results is threatening legal action. If you ring up you'll most likely be told there is nothing wrong, or sometimes it sounds like they've found ur problem! The nothing gets done. I've got two months worth of experience in this spending well over 3-4 hours on the phone trying to resolve it.

All I will say is have fun, and get ready for an extremely stressful resolution process.
 
I must be the only please Virgin Media customer in the Universe.

Never get below 18Mbps (on the 20Mbps package) and am usually around the 19.58Mbps mark. Got 2.3MB/sec the entire way through a 4 gig download on Wednesday.

Virgin Media Traffic Management

http://www.virginmedia.com/myvirginmedia/traffic-management-table.php

I'm on 20meg so can download 7gig before getting capped to 5Meg (75% reduction) for 5 hours max. Though I download after 1am mostly so don't get capped then.
 
Something has happened to our Virgin line in the last few days. Often dropping out and disconnecting, yet sometimes its fine. It seems to change every 10 mins or so.
 
I'd rather go back to BT, get slower speeds but at least the connection never dropped.
 
The way some ISP's go about traffic shaping should not be allowed, to cut something like a 20Mb or 50Mb connection to less than 10% is just not acceptable, if they must do it then there should be a reasonable minimum of no less than half of what you're paying for even then i don't think traffic shaping is right.
 
Just switch to an ISP with no traffic shaping, job done. It might cost a bit more but as with most things, you get what you pay for.
 
Radiation said:
The way some ISP's go about traffic shaping should not be allowed, to cut something like a 20Mb or 50Mb connection to less than 10% is just not acceptable, if they must do it then there should be a reasonable minimum of no less than half of what you're paying for even then i don't think traffic shaping is right.
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It's totally acceptable if you're paying peanuts in the first place.
 
Radiation said:
The way some ISP's go about traffic shaping should not be allowed, to cut something like a 20Mb or 50Mb connection to less than 10% is just not acceptable, if they must do it then there should be a reasonable minimum of no less than half of what you're paying for even then i don't think traffic shaping is right.
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the guy above posted that its 25% of the connection. so for a 10mbp it becomes 2.5mbp download, for 20mbp it becomes 5mbp and for the 50mbp it becomes 12.5mbp. all of which are still perfect for browsing the web.
i do admit the pings are bad and sometimes website dont load or timeout but tbh for a service im paying £12.50 for 10mbp internet plus the phoneline at £11.99 its not that bad.
 
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