Competitor Advice

The Halk

The Halk

The Halk

Soldato
Joined
13 May 2003
Posts
11,865
Location
Hamilton
Ordered a case from a competitor - usually I don't, I only ordered because OcUK was out of stock and the competitor did free delivery.

It was early on Saturday the 18th. They offered next day delivery for the 20th for an extra tenner. It suited me as it meant I could work on the PC when I had the time off at Christmas.

20th came, no case arrived. 21st and no case. I logged into their system and found it wasn't due for despatch until the 30th. Sent them a webnote saying sorry, but refund the next day delivery or cancel the order. They replied saying they couldn't refund delivery there's problems in Scotland. I replied saying either refund the delivery or cancel the order. They replied again saying they couldn't do it. I replied to that telling them to cancel the order.

25th comes and OcUK have the 5% off, and I decide to have a look to see if they have the case in stock, they do. I order quick sharpish. The competitor hasn't cancelled the order yet. I decide to think **** them I'll raise a PayPal dispute instead, I'm sick mucking about with them. I raise it on the 25th, just after ordering from OcUK and it's sat ignored until today.

Yesterday the case arrived, today I installed everything into it (Fractal Design R3 is great btw) and today I get an email from competitor saying they have despatched the case through Parcelforce.

I'm going to refuse delivery of it when Parcelforce arrive with it.

I'm now thinking that the competitor is going to try to refuse to refund delivery.

Anyone have any advice?
 
As long as you have the correspondence requesting the cancellation of the order & you reject the delivery, it should be ok?
 
Well, the dispute is on Paypal on the 25th, they can't deny that is what I'm thinking. I'd already asked them 3 times before that to cancel the order.

In my opinion they're too ****ing stupid by half and they should not only pay for delivery but pay me for my time - but there's just no chance of that happening.

I just don't want to end up paying them for a delivery cost that they have incurred.
 
Refuse delivery then ask for a full refund inc delviery, if they try to pull a fast one speak to consumer direct
 
Spawn said:
No need for that so get off that stupid high horse of yours...he has a point, dont order from a competitor...btw you do realise that OCUK do free shipping for forum members dont you??...perhaps next time a bit more patience will get you the results you want;)
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Off topic: If you have more than 250 posts :P
 
Spawn said:
No need for that so get off that stupid high horse of yours...he has a point, dont order from a competitor...btw you do realise that OCUK do free shipping for forum members dont you??...perhaps next time a bit more patience will get you the results you want;)
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Yes I do, I've used it many times - I've ordered thousands from OcUK. As I explained in the first post I ordered from a competitor because it was out of stock.

Telling me afterwards that I shouldn't have is useless. It doesn't help in the least. It's just obnoxious and rude.
 
Refuse the delivery.

Simply state that the order was cancelled well before dispatch and that you require a full refund including delivery costs as you can cancelled before it was dispatched. The fact they sent it out is their problem not yours.

Any problems just contact trading standards pronto.
 
The Halk said:
A no would have been better than ignoring me 4 times :)
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Phone them again, explain that you cancelled the order prior to shipment and that you require a full refund.

Be nice, getting uppity doesn't help and if they are reputable they will see that you done everything correctly and give you the refund.

Tell them to ****off and you will have a bill for postage no doubt.
 
billysielu said:
The distance selling act says you can do whatever the hell you want within 7 days. So feel free to refuse the delivery and request a refund.
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Yep, I know they apply... however do they also apply to the original delivery charge? Because that's where I think the inept competitor will try and recoup their losses, and on principle what I don't want to pay.

I know it's only a tenner, but it's their fault.
 
If the competitor did free delivery as you state in the OP, how will you get charged for Postage? :confused:
 
The Halk said:
Yep, I know they apply... however do they also apply to the original delivery charge? Because that's where I think the inept competitor will try and recoup their losses, and on principle what I don't want to pay.

I know it's only a tenner, but it's their fault.
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The original special delivery charge and the return charge would be your responsibility, however a nice polite phone call to their customer services would most likely negate all charges especially as it was shipped after you cancelled the order.

Have a look at their t&c's.

If you want email me their name and I'll have a look.
 
doofer said:
If the competitor did free delivery as you state in the OP, how will you get charged for Postage? :confused:
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Like I said in the OP, during the order process they offered next day for an extra tenner, which I paid. They let me book it in for the 20th of December, which really suited me. If they didn't ship it until today and I'd not paid for delivery I'd have no issues.

As far as "I shouldn't have ordered from them" I think it's unreasonable to expect a retailer to ignore 4 requests to cancel, and not something I should have expected. I really don't fell at fault for not ordering from OcUK, and I think anyone who's coming with this "Ha ha you made a mistake!" attitude are being neither helpful nor decent about it.
 
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