is this acceptable (regarding deliveries).

vincent1989 · 30 Dec 2010 at 21:32

might be a bit long/boring but here's what happened;

at the beginning of the month i ordered a blu ray from a popular website as part of a Christmas present from a relative to me (they told me to buy something I wanted so they could wrap it up, bit silly I know but least this way I get something I can use), they update my account on the 5th of December with an eta of 3-5 working days. with the 10th being the latest date.

by the 10th this package had not been received and I queried with them on the 18th (I'm more than aware that snow and Christmas made deliveries this month a bit sketchy and hence let it sit for a few extra days), said company reminded me, like i am some ignorant fool, that royal mail were having severe delays due to weather conditions and that they felt confident that I would take delivery of the parcel by the 20th of December, this came and went, on the 21st I notified them of this but they did not reply until the 24th, thereby meaning I was never going to get the parcel or a refund before Christmas.

they offered me a replacement or a refund, I took the refund, now guess what, 25 days after posting I receive the blu ray (long after items I ordered before and since had arrived).

now, I'm an honest person but I'm inclined to keep it and the refund because as far as I'm concerned they entered in to a contract with me, I pay them money for a receipt of goods (and in turn royal mail enter in to a contract with them for money in exchange for couriering these goods with a maximum suggested time of 2 weeks (which I waited)). as far as I'm concerned both I and the retailer held up our sides of the contract, royal mail failed to and therefore the retailer should seek recompense from them and I should be compensated for wasted time.

is this the right way to view this situation? is the morally acceptable?

andicole0 · 30 Dec 2010 at 21:34

No and no.

Andi.

The Halk · 30 Dec 2010 at 21:34

While I certainly sympathise, it is wrong to keep the blu-ray player and the refund. Two wrongs don't make a right...

LOAM · 30 Dec 2010 at 21:35

It's acceptable if your a thief

JBuk · 30 Dec 2010 at 21:37

the right thing to do would be notify them and ask them to pick it up

or you could just leave it and see if anyone notices

tbh I don't even knoiw why you would tell the whole internet about it

Murf · 30 Dec 2010 at 21:37

LOAM said:
It's acceptable if your a thief

What he said.

Personally I'd keep it, but I'd know this was wrong.

Nix · 30 Dec 2010 at 21:38

Give it back, but ram some toast and iron fillings in there first.

rypt · 30 Dec 2010 at 21:38

I see no problem, the snow we had in UK was minimal and if they chose to use RM they should tell RM to do their job properly and deliver the items on time

Martini1991 · 30 Dec 2010 at 21:39

I'd own up about it.

memyselfandi · 30 Dec 2010 at 21:40

andicole0 said:
No and no.

Andi.

This.

Al Vallario · 30 Dec 2010 at 21:40

The Halk said:
While I certainly sympathise, it is wrong to keep the blu-ray player and the refund. Two wrongs don't make a right...

Blu ray, not blu ray player

Write a letter of complaint (NB: not an email) to the company (head office if applicable) detailing the sequence of events you've described here, expressing your disappointment and hinting towards a goodwill gesture for the inconvenience all this has caused you.

I doubt upon receipt of such a letter they'll turn around and chargeback the refund. In any case, that's the worst that can happen. More likely they'll let you keep the blu ray and refund (in which case it's no longer theft), and possibly some form of compensation on top

cheets64 · 30 Dec 2010 at 21:42

Send it back, RM got hammered, the amount of snow which we have not seen in December for decades, suck it up, 100,000s of people missed out, you are nothing special.

rypt · 30 Dec 2010 at 21:44

cheets64 said:
Send it back, RM got hammered, the amount of snow which we have not seen in December for decades, suck it up, 100,000s of people missed out, you are nothing special.

On please, we had snow fall for a total of 4 days probably, with 2 weeks in between ... more than enough time to deliver stuff and for councils to clear roads

The Halk · 30 Dec 2010 at 21:44

If it's only a disk then I'd do as Al said and write them a nice letter, explaining what has happened and asking them to contact you to arrange uplift at a time that suits you.

Fingers crossed they'll just reply and say to keep it as a gesture of goodwill.

Nix · 30 Dec 2010 at 21:47

cheets64 said:
Send it back, RM got hammered, the amount of snow which we have not seen in December for decades, suck it up, 100,000s of people missed out, you are nothing special.

Arrrgh, not the ego. Anything but the ego!

/dies horribly

LOAM · 30 Dec 2010 at 21:52

Tbh if you've not bought a replacement and it's the one you wanted and you want to keep it, why not call up and explain it's arrived and the pay for it again ?

vincent1989 · 30 Dec 2010 at 21:53

JBuk said:
the right thing to do would be notify them and ask them to pick it up

or you could just leave it and see if anyone notices

tbh I don't even knoiw why you would tell the whole internet about it

just asking for advice, i'm an honest person so was just wondering if my supposition was morally agreeable.

cheets64 said:
Send it back, RM got hammered, the amount of snow which we have not seen in December for decades, suck it up, 100,000s of people missed out, you are nothing special.

royal mail did not get hammered, i ordered a high volume things before and after the blu ray, all of which got here before christmas, yes there were delays (which i fully expected), but not 25 days

The Halk said:
If it's only a disk then I'd do as Al said and write them a nice letter, explaining what has happened and asking them to contact you to arrange uplift at a time that suits you.

Fingers crossed they'll just reply and say to keep it as a gesture of goodwill.

thanks but my main problem with this is the expense of writing them a letter or the time of emailing them, why should i lose out more because of incompetence on the part of national and indeed international corporations who'd screw me without qualm if the boot were on the other foot?

for the record if i'd been in when the postman had came, or i'd known what it was before opening (i order loads from this place, could have been anything) then i'd have just refused delivery. but now i have to go out of my way to get it back to them at my expense.

JBuk · 30 Dec 2010 at 21:55

vincent1989 said:
just asking for advice, i'm an honest person so was just wondering if my supposition was morally agreeable.

If you're an honest person you know the answer and what to do

vincent1989 · 30 Dec 2010 at 21:56

JBuk said:
If you're an honest person you know the answer and what to do

.

well no, because of the 'contacts' bit i mentioned, they failed to uphold their part of the contract without good cause so that would lead me to think i was at least in part in the right taking what i imagine could be fair compensation.

working for the company i work for x days a week, if i fail to work 1 day then they are under no obligation to pay me for that day unless i compensate them by working 1 day else when. this is my line of thinking.

Nix · 30 Dec 2010 at 21:59

vincent1989 said:
for the record if i'd been in when the postman had came, or i'd known what it was before opening (i order loads from this place, could have been anything) then i'd have just refused delivery. but now i have to go out of my way to get it back to them at my expense.

Doing the right thing has never been easy. If it was, the world would be a better place by default.

The question you should be asking yourself is what kind of person are you? One of those who want to make the world a better place (you do this through your own actions, it's as simple as that) or one who is making it worse? This might seem like an extreme example - a blu ray after all isn't going to change anything - but it really does come down to your own action. You either do what's right because it's right, or you don't and you become one of them. Your call.