is this acceptable (regarding deliveries).

JBuk · 30 Dec 2010 at 22:00

vincent1989 said:
well no, because of the 'contacts' bit i mentioned, they failed to uphold their part of the contract without good cause so that would lead me to think i was at least in part in the right taking what i imagine could be fair compensation.

People cannot just keep things and claim them as compensation, if you're honest like you say you are and feel you should be compensated then notify them of the mistake and write a complaint , take them to small claims court, etc.
Although tbh I don't think you deserve anything more than an apology.

The Halk · 30 Dec 2010 at 22:05

vincent1989 said:
.

well no, because of the 'contacts' bit i mentioned, they failed to uphold their part of the contract without good cause so that would lead me to think i was at least in part in the right taking what i imagine could be fair compensation.

working for the company i work for x days a week, if i fail to work 1 day then they are under no obligation to pay me for that day unless i compensate them by working 1 day else when. this is my line of thinking.

Just not right I'm afraid.

Legally the contract has no possible penalties.

It's only a disk though, it's the right thing to return it, but it's also a hassle and for the sake of fifteen or twenty quid I'd easily forgive you for not - although I'd be more impressed with you if you at least wrote them a letter.

Last year in Florida I went to Wallgreens and bought 2 packs of fags. The next day I took the receipt from my wallet to find I had only been charged for one. I went back to the store and spent 15 minutes in total explaining to the cashier and then to the store manager that I'd not paid for the pack. I was looked at as if I was some kind of thief and I was trying something dodgy. At the end of the 15 minutes when I finally paid the 4 dollars or whatever it was and left the store I then decided it'd been stupid of me to go back to pay for the fags, and in future I probably wouldn't.

vincent1989 · 30 Dec 2010 at 22:10

ok so i'll email them saying that i've received it (and was not in to refuse delivery), it is still sealed and that they are welcome to arrange for collection on x day as i work full time (i do) and i have very little free time in which to spend posting things that i should not have to (also true) and see what they say.

Nix · 30 Dec 2010 at 22:22

vincent1989 said:
ok so i'll email them saying that i've received it (and was not in to refuse delivery), it is still sealed and that they are welcome to arrange for collection on x day as i work full time (i do) and i have very little free time in which to spend posting things that i should not have to (also true) and see what they say.

Can end 2010 on a good one.

The Halk · 30 Dec 2010 at 22:24

I wouldn't even go as far as to tell them which day. Just say that they need to contact you to arrange a pickup.

A[L]C · 30 Dec 2010 at 22:32

I would also be tempted to say something along the lines of

If I do not hear from you within 28 days of this letter/email, then it shall be considered that the blu ray will become my property in leiu of any compensation due to the delay of the order.

Or something like that (had a bit too much to drink to worry about wording it properly lol)

vincent1989 · 30 Dec 2010 at 22:38

well i have emailed them. thanks for the constructive thoughts guys.

Al Vallario · 30 Dec 2010 at 22:56

vincent1989 said:
well i have emailed them. thanks for the constructive thoughts guys.

Sorry, but by disregarding the advice to write a formal letter of complaint and sending an email instead you really haven't helped yourself in this situation.

You won't get any goodwill gestures (cost of returning the item refunded, return waived, compensation for the inconvenience this has caused you, etc.) by sending an antagonistic email, and in the time it has taken you to post this thread and write that email you could have written a letter instead. 32p for a 2nd class stamp, and I have no doubt whatsoever that with the right wording you would have been compensated for that and much more besides as a result.

Maybe next time, eh?

King85 · 30 Dec 2010 at 23:02

If you didn't sign for it keep it, you're hardly intentionally scamming a small family business. It's a faceless corporation so who've messed up so where's the victim.

If they'd got it to you on time then there'd be no issue.

vincent1989 · 30 Dec 2010 at 23:04

Al Vallario said:
Sorry, but by disregarding the advice to write a formal letter of complaint and sending an email instead you really haven't helped yourself in this situation.

You won't get any goodwill gestures (cost of returning the item refunded, return waived, compensation for the inconvenience this has caused you, etc.) by sending an antagonistic email, and in the time it has taken you to post this thread and write that email you could have written a letter instead. 32p for a 2nd class stamp, and I have no doubt whatsoever that with the right wording you would have been compensated for that and much more besides as a result.

Maybe next time, eh?

antagonistic? i've simply said that i've received the item, that i no longer want it and that owing to work and various other time constraints and commitments i am unable to return it to them but that they are welcome to contact me and arrange for collection.

that's not antagonistic at all, it's very reasonable, especially considering how put out i've been over the course of it all.

Al Vallario · 30 Dec 2010 at 23:16

vincent1989 said:
antagonistic? i've simply said that i've received the item, that i no longer want it and that owing to work and various other time constraints and commitments i am unable to return it to them but that they are welcome to contact me and arrange for collection.

that's not antagonistic at all, it's very reasonable, especially considering how put out i've been over the course of it all.

What outcome are you hoping for? Would you really be happy for them to collect the item at their expense and let that be the end of it?

Given how unacceptable the service you have received has been, the inconvenience it has caused you and the effort you have gone to in chasing them and now informing them of their mistake, I personally believe you deserve some kind of compensation.

Legally, of course, you are not entitled to any compensation (although you should not incur any costs in returning the item), but you'll find with experience that pursuing the matter through the right channels (i.e. a formal letter to head office, where it will be handled by a dedicated complaints team, rather than an email that will be responded to by any old person in customer services) can go a long way.

I'd be very interested to hear the outcome of this if possible

vincent1989 · 30 Dec 2010 at 23:20

Al Vallario said:
What outcome are you hoping for? Would you really be happy for them to collect the item at their expense and let that be the end of it?

Given how unacceptable the service you have received has been, the inconvenience it has caused you and the effort you have gone to in chasing them and now informing them of their mistake, I personally believe you deserve some kind of compensation.

Legally, of course, you are not entitled to any compensation (although you should not incur any costs in returning the item), but you'll find with experience that pursuing the matter through the right channels (i.e. a formal letter to head office, where it will be handled by a dedicated complaints team, rather than an email that will be responded to by any old person in customer services) can go a long way.

I'd be very interested to hear the outcome of this if possible

i would be happy to have them collect it at a time convenient to me and to have that as an end, i would also be happy to keep it should they feel that it is acceptable, as long as i'm not out of pocket i have no issue with the resolution.

LeJosh · 30 Dec 2010 at 23:27

Just keep it until they ask for it back.

They shouldn't have refunded you before knowing what had happened with the goods in the first place.

Lopéz · 30 Dec 2010 at 23:28

rypt said:
I see no problem, the snow we had in UK was minimal and if they chose to use RM they should tell RM to do their job properly and deliver the items on time

I wish I could live on PlanetRypt.

Meanwhile, back on earth, the snow we had was anything but minimal by UK standards and some courier firms are still dealing with the backlog.

Swifty55 · 30 Dec 2010 at 23:49

Send me the Blu-ray player since I now see it as compensation for making me read such crap...

Redmint · 31 Dec 2010 at 00:36

Can't help but wonder if any of the people telling you to send it back have ever downloaded music/movies/games/software... Anyhow personally I probably would have been too lazy to send it back or arrange them to come and pick it up. I generally feel little sympathy for the big companies especially when they're often so keen to rip people off on their warranties, ignore the SoGA or just offer bloody terrible customer service. You can say 'two wrongs don't make a right' and maybe that's often true, but frankly sometimes it's difficult to care. If it was a company I'd had particularly good experiences with in the past then I might be inclined to 'do the right thing' especially if it were a higher value item, but for the sake of a Blu Ray...