Ebay Complaint - How to Proceed

James_N · 14 Jan 2011 at 20:12

Hi,

Sorry for posting this, but i'm not really sure how to proceed with this as ive never had any problems with any ebay transactions before.

My Acer Aspire laptop finally gave up the ghost in December. The DVD drive was knackered, and the screen wasn't the best. I had previously upgraded the RAM and HDD, so I salvaged these parts and binned the rest.

My dad gave me his Toshiba laptop. Its about 3 years old, but is fine for surfing the web / emails. I tried the RAM out of my acer in it, but it was PC6400 ram and this laptop only seemed to like PC5300 RAM. So i bought some PC5300 ram off ebay and then ebayed the ram out of my Acer laptop the following day.

I posted it up in MM but also put it on ebay. It sold on ebay for £37 on the 21st December.

Ive just now receieved this message:

"Hi, We have received our order. Thank you. However, all the modules are faulty. Please let me know how I can get a full refund. Thanks, Mateo"

Now im convinced it was working. It got pulled out my Acer and ebayed the next day! Obviously now, if i refund and have the RAM sent back to me, I have no way of testing it out, as the Acer Lhas long since been binned and my dads laptop only seems to want to work with PC5300 ram in.

Anyone have any advice on how best to proceed. its been 3 weeks since I sold it, and only now he wants a refund?

Thanks for any advice and sorry for the long post.

Cheers

MissileMoose · 14 Jan 2011 at 20:18

Maybe he's trying to scam you, swapping the RAM from his laptop with yours and then sending back his old RAM to you for a refund?

This Side Up · 14 Jan 2011 at 20:21

If it was me:

I'd ask him to send it back, then once I receive it, I refund him.

In the mean time, I'd remove all my cards from pay pal (I don't have my bank linked to pay pal) to stop those thieving ******** from just ruling against me and stealing my money.

/eta: obviously I'd somehow check that it was actually my ram he sent back.

The Halk · 14 Jan 2011 at 20:23

This Side Up said:
In the mean time, I'd remove all my cards from pay pal (I don't have my bank linked to pay pal) to stop those thieving ******** from just ruling against me and stealing my money.

If you don't like dealing with Paypal then don't deal with Paypal. What you're suggesting might be fraud.

It's certainly dishonest.

Dave85 · 14 Jan 2011 at 20:24

Tell him to send them back to you and you have all serials etc noted from the ram modules and pictures.

The Halk · 14 Jan 2011 at 20:25

Sounds more likely that he's bought the wrong thing, and only now gotten around to dealing with it after Christmas. It sold on the 21st, when did he receive it?

James_N · 14 Jan 2011 at 20:36

The Halk said:
Sounds more likely that he's bought the wrong thing, and only now gotten around to dealing with it after Christmas. It sold on the 21st, when did he receive it?

Im assuming just after christmas. The RM tracking number only says where and when it was posted, and not that it was delivered :confused:

Obviously RM were being a bit slow and rubbish, but hes surely had it a good 2 weeks now at least.

Ive got 100% feedback on ebay and all positive trust feedback on here, and I dont want to lose any of that for the sake of £37.

Whilst I didnt write down any serials off the RAM, the pictures were VERY clear and the serials and all other information is clearly visible on the picture I took.

The Halk · 14 Jan 2011 at 20:37

What's the feedback like on the guy who bought them, what feedback has he left etc?

PhillyDee · 14 Jan 2011 at 20:37

Maybe the seller tried it in an Acer laptop like yours thinking it would work, and it turns out it doesn't? Ask the buyer what they are trying it in.

cyber69 · 14 Jan 2011 at 20:40

Anyone that pays for an ebay item using Paypal has 45days protection from Paypal incase the item goes faulty.

So unless you can prove that the items have been swapped when you get them back then i'm afraid you are out of pocket.

I've thought about security marking all the stuff I sell now.

It does not stop someone buying your item, taking it away on holiday for a couple of weeks to use said item, then coming back and deciding to return it.

James_N · 14 Jan 2011 at 20:58

The Halk said:
What's the feedback like on the guy who bought them, what feedback has he left etc?

100% His user name is cheap.ram suggesting he deals in buying and selling RAM. It looks like im just going to have to refund after i get the ram back from him.

He hasn't left any feedback for me, however, i left him good feedback as soon as i recieved the funds.

The Halk · 14 Jan 2011 at 21:02

It looks like he buys RAM on eBay and sells it somewhere else. He has bought lots of ram, but he rarely leaves feedback. Out of the 3 he has left, 2 have been negative.

Either he's scammed every one of those people, or the RAM may genuinely be faulty.

gambitt · 14 Jan 2011 at 21:20

Go with asking him to send it back and then check the serial number matches the photos.

James_N · 14 Jan 2011 at 22:10

thanks for the advice guys, i'll refund him after he has sent the ram back, then hope i can get it tested somewhere.