Virgin media: How long does it take to activate upgrade?

st00dent · 15 Jan 2011 at 20:30

Hi,
We recently upgraded from the M+ TV service to XL.
Has anyone else done this? How long did it take for the new channels to become available?

Thanks

Morba · 15 Jan 2011 at 20:52

Would have thought it would be quite quick. When we have had a payment issue in the past the block they put on was removed almost immediately.

If its been a while, ring them!

Participant · 15 Jan 2011 at 23:18

About five minutes.

Rgds

Broken Hope · 15 Jan 2011 at 23:35

Usually the box is rebooting almost as soon as I've hung up the phone whenever I've done an upgrade.

MOOGLEYS · 16 Jan 2011 at 12:19

Broken Hope said:
Usually the box is rebooting almost as soon as I've hung up the phone whenever I've done an upgrade.

+1

Werewolf · 16 Jan 2011 at 13:03

As has been said it should happen with minutes/half an hour, if it doesn't turn the box off for 30 seconds at the wall then turn it back on so it fully resets and if there isn't a problem with the system (or the operator hasn't made a mistake) it should get the new config type file when it's authorised during reboot.

st00dent · 17 Jan 2011 at 21:11

Hmm, first person i called said it would take 3 working days. Called them back and spoke to a different person and it came straight on!

Jay.D · 18 Jan 2011 at 20:31

Generally it can take only 5 mins to refresh the box, and its just a case of sending a hit (signal) to your box to refresh. If you have any issues you could try rebooting and that usually prompts the box to reset itself allowing the new channels to be transmitted. At most it should take 24 hours (that's what the staff should be advising) but if it ever takes longer than that i would get back on the phone as it probably means it hasn't been set up properly.