Wrong item shipped by web seller - how would you deal with this

Rotty

Rotty

Rotty

Don
Joined
18 Oct 2002
Posts
42,115
Location
Notts
Bought a bulk load of cat food from web seller and they shipped the wrong stuff

They said they would collect on a certain date and ship the correct item, on the date my wife waited in all day, no collection

I emailed, they sent a poor apology and asked us to give them another date, we did this, my wife waited in all day and no collection

meanwhile I have had to chase them about 5 times to ship the correct item's, constant "we will sort it and get back to you" no replies or info were forthcoming , after 4 weeks it does look like they have finally shipped this

they have now sent the exact same crap apology and asked us for yet another collection date

I replied

"No idea if this is automated but just sending the same mail again is not going to cut it, this is absolutely disgraceful, I have already lost 2 days off work waiting for collections that did not happen, I am not going to wait in again, you make the collection when you want, if someone is here then fine if not you will have to try again

As I keep saying I would also like contact from a member of management re this shambles "


am I being unduly harsh or is this a reasonable position to take ?
 
same thing happened to me when i bought bulk cat food.... ill never do it again.

i jest..

No sounds very reasonable to me, They wasted your time now you can waste theirs.

ps, i wouldn't wear cat biscuits, they don't last long in the rain.
 
I would have told them a day/time when it would be on my door step, **** em.
 
I had a similar thing, but with a gearbox. It took the small claims court to get my money back and they never did collect the gearbox.
 
A bit of both, but since I haven't got the full story, you probably handled it better than it comes across to me.

I do find the work statment a bit weird though. I don't know what you do, but in every office I've worked in its been possible to facilitate deliveries at work, either via a specific person in larger offices, or directly/via colleagues in the smaller ones.

Do you honestly take time off work to send/recieve packages?
 
aln said:
A bit of both, but since I haven't got the full story, you probably handled it better than it comes across to me.

I do find the work statment a bit weird though. I don't know what you do, but in every office I've worked in its been possible to facilitate deliveries at work, either via a specific person in larger offices, or directly/via colleagues in the smaller ones.

Do you honestly take time off work to send/recieve packages?
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me and my wife both work in mobile jobs from home, if receiving parcels we just wait for card to be put through and collect from wherever the depots are, sometimes it works well and someone is in
 
Burnsy2023 said:
I had a similar thing, but with a gearbox. It took the small claims court to get my money back and they never did collect the gearbox.
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luckily it seems I will get the correct item in the next couple of days, once that happens I will have no incentive to put myself out :p
 
I'd guess your correct product will turn up, but they will want you to dispose of the wrong product, at your expence, as the logistics cost of "small" returns is too high.

In my line of work, its rare that I would collect a single return pallet of petfood for example - it would be skipped.
 
Rotty said:
tried, foreign call centre that don't give a **** even when you can understand them
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Um... have you tried searching for a direct number?

I hate dealing with this kind of thing through email, never seem to get anywhere!
 
I don't think you're being unreasonable at all.


I just had the same thing happen to me, but my outcome wasn't too bad.
I ordered catfood, but got sent dogfood by mistake. Once I told them though, they refunded me immediately and told me to just keep the dog food.
 
Rotty said:
me and my wife both work in mobile jobs from home, if receiving parcels we just wait for card to be put through and collect from wherever the depots are, sometimes it works well and someone is in
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Fair enough. :)
 
They have sent an email saying they will collect tomorrow, I have not replied to this

Do I just leave it outside the door or let them risk someone being in ?

The replacement hasn't arrived yet, if it had I would def just leave it outside
 
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