The saga continues...
Shortly after I created this thread I phoned up virgin and had a right ol' moan, they asked me to do the speed test again under safe mode which I did, to the same poor results (shocker) and they said if the problem continues in to next week to give them a shout.
After that I went on holiday for a month, but the house mates said the connection was ok, they even report seeing some virgin engineers doing some activity across the street. All was well.
But alas! Now the universities have started the internet has become terrible again. There are quite a few student houses on this street, and from the terrible speed drop, it would seem that they are all virgin media users. The system just cannot cope with the levels.
Tonight I have done several speed tests, the first coming out with a slow but manageable 7, the next 5, then 15, the one after... 1mb/s this one I took a screen shot of with the intention of showing this forum, but I gave up trying to upload it.
The current speed test highlights another problem with the virgin media connection. The test was going normally until the download bar was almost full, at this point the download seemed to just stop, and not finish. Originally the speed was 10.7x mb/s, it has been on a slow decline since then and currently the download still hasn't finished with the speed showing 10.26 mb/s
This complete drop of in connection has been observed by several other house mates while downloading, or worse streaming video - It just doesn't buffer any more.
By far the worse thing about the connection though is the upload speeds every time I've ran the test its been 0.07 mb/s
Now I'm not sure whether the 2mb upload upgrade has arrived where I am yet, but even if we are on the 768kb/s package, we are getting less than 1% of what we pay for.
Completely unacceptable.
I will phone virgin later on tonight, but you can be damned sure I won't be going with them next year.