eBay Rant - Feedback

DJMK4 · 31 Jan 2011 at 20:04

Basically I sold a phone a while ago which got damaged in the post even though I did pack it up well. The guy took a picture and sent it to me so I accepted. I gave him a full refund

I didn't bother with feedback until he left me one, now he has left me negative feedback I only have the option of leaving him positive ?

Seeing as I offered a refund surely this does not deserve the bad feedback, its effected my clean ebay score. Is there anyway I can get this removed? I did reply to his feedback, however I am annoyed about the score especially as I plan to sell my car on there soon

1LANCS · 31 Jan 2011 at 20:04

You can ask him nicely to mutually retract the feedback but short of that no.

PhillyDee · 31 Jan 2011 at 20:06

You can request it is revised by the person leaving it.

You can also leave follow up feedback. What you leave as a reply says far more than the feedback itself. There are guidelines, you can ask eBay to review the feedback, and may get it removed. Give them a ring.

[FnG]magnolia · 31 Jan 2011 at 20:06

Why can you only leave positive feedback?

/me doesn't use Ebay.

DJMK4 · 31 Jan 2011 at 20:07

No chance, he was foreign, English was poor and he had bad feedback himself

Loony-Luke · 31 Jan 2011 at 20:15

I'm not too sure if this would work, but why not try and contact ebay and explain the situation, then maybe you could provide some evidence? But again I'm not too sure if this would work. Hope you can get it sorted man
http://contact.ebay.co.uk/ws/eBayISAPI.dll?ContactUsNextGen&tb=1

*Moangroan* · 31 Jan 2011 at 20:16

A seller cannot leave negative feedback.

People do not judge a seller by one feedback alone.

Ekim · 31 Jan 2011 at 20:17

Meh, wouldn't worry about it. It'll drop off your rating in 6 months or so anyway. Its not worth the hassle.

DJMK4 · 31 Jan 2011 at 20:22

on the phone to flea bay now, will see what they can do

DJMK4 · 31 Jan 2011 at 20:24

Well the feedback he left me was

"damaged item but refunded"

My reply was "I gave you a full refund for the item, I also did not ask for it to be returned" (As it was clearly damaged in transit)

This was done promptly

Raumarik · 31 Jan 2011 at 20:25

When this happens to my wife on ebay they always remove it when she can prove she's dealt with the issue fairly, you shouldn't have any problem. She always keeps any communications as proof though.

zebedeee · 31 Jan 2011 at 20:26

you could always visit his guestbook page and leave him a note of your own for other ppl to see that click into his world... short of that, i'm stumped.

DJMK4 · 31 Jan 2011 at 20:29

They cant remove it as its "up to the buyers discretion if they were satisfied or dissatisfied with the service"

PhillyDee · 31 Jan 2011 at 20:30

They can, but probably will not. It all depends who is on the other end of the phone, and how they feel. Also depends what and how it is phrased.

coopersim · 31 Jan 2011 at 21:07

I never understood why the option to leave negative feedback as a seller was removed...

alexakasloth · 31 Jan 2011 at 21:14

If you've replied to the feedback and have a lot of positive (i.e. 50+) I don't think selling a car will be a problem. As you probably won't send it via royal mail...

DJMK4 · 31 Jan 2011 at 21:16

Aslong as it dont effect the sale of the care I couldnt care less, infact I am now thinking of ditching ebay for the rip off fee's iv had lately.

buchtis · 31 Jan 2011 at 21:26

I've been using eBay for the last 6 years and it's only gotten worse if you're a seller. Sellers are basically at the mercy of the buyer now, why they removed leaving negative feedback is beyond me.

"andy" · 31 Jan 2011 at 21:29

coopersim said:
I never understood why the option to leave negative feedback as a seller was removed...

to be fair if they pay up then what can they do thats bad ?

and if they dont pay up no one gets feedback and they get a non paying bidder strike

DJMK4 · 31 Jan 2011 at 21:32

"andy" said:
to be fair if they pay up then what can they do thats bad ?

and if they dont pay up no one gets feedback and they get a non paying bidder strike

The feedback system is supposed to work both ways and as a service. Item was unfortunately damaged on transit, I acted accordingly, offered a full refund and said "just bin the item"

How is that negative?

Negative would have been if I had said "oh well" or atleast "well ill give you your money back but you would have to ship the item back to me"