Wow OCUK, slightly disappointed

daninthemix · 2 Feb 2011 at 22:23

I placed a parts order at midday today, every thing was in stock, and the fact that I can choose tomorrow (Feb 3rd) as the delivery date (which I did) lead me not unreasonably to believe that my goods would be shipped today.

Is that not the case?

Because currently the parts still say "in warehouse queue" whatever that means.

If the parts are picked tomorrow and also delivered tomorrow, then fine but that seems rather unlikely.

As everything was in stock, can anyone give me any reason why I wouldn't receive the parts next day?

I've tried and all I can come up with is "couldn't be arsed to pick them today - sorry".

Azza · 2 Feb 2011 at 22:24

Why not make a post in here...

http://forums.overclockers.co.uk/forumdisplay.php?f=118

Send them a webnote - https://www.overclockers.co.uk/webnote.php

Or give them a ring in the morning on 0871 200 5052

You won't get an answer posting in GH. That's what the support forum and contact details are for.

RJC · 2 Feb 2011 at 22:28

Another problem could be with your credit card, this has happened to me in the past, but as already posted try the customer forums

5UB will sort you out, helped me on several occasions

saintdefender · 2 Feb 2011 at 22:31

RJC said:
Another problem could be with your credit card, this has happened to me in the past, but as already posted try the customer forums

5UB will sort you out, helped me on several occasions

Couldn't agree more with this suggestion, I have been on the forums requesting help and then I get an employee get back to me and help me out personally with my problem, and low and be-hold it all got sorted out within minutes : )

daninthemix · 2 Feb 2011 at 22:55

Azza said:
Why not make a post in here...

http://forums.overclockers.co.uk/forumdisplay.php?f=118

Send them a webnote - https://www.overclockers.co.uk/webnote.php

Or give them a ring in the morning on 0871 200 5052

You won't get an answer posting in GH. That's what the support forum and contact details are for.

1. Done
2. They reply within one business day. Not good enough!
3. I will.

saintdefender · 2 Feb 2011 at 22:56

daninthemix said:
1. Done
2. They reply within one business day. Not good enough!
3. I will.

How is it not good enough, its within a day, and to be fair whenever i have contacted them via email/webnote, I get a reply with the next 10-30 minutes. ringing them would be a lot quicker I admit though : ) Its your phone bill.

Danny091 · 2 Feb 2011 at 22:56

Its normaly a lot quicker tbh they usualy reply in a couple of hours.. Obv they wont till tomorow now.
Failing that ring them.. Little tip google say no to 0870 and put there number in.

fiveub · 3 Feb 2011 at 07:20

I have just woken up. I see the thread in there and I will sort it all out for you when I get to the HQ.

Shall lock this thread for now and you will get a reply when we open at 8.30AM.